This is our second trip back to this hotel. The first stay was wonderful! Last stay, not so great. Room was spacious and clean-that is very important. There was no soap in room, so had to ask for some at front desk. They provided immediately. Room was located over street and it was very noisy. Window would not shut the first night and might I add it was very cold. Finally around 8am the next morning, we were able to get the window fixed and closed. Still very noisy from the street below. It was the worst night I have ever spent in a hotel. If you stay here, make sure your room is over the parking lot-it is much quieter. Also, check your window and make sure it closes. Another problem we encounter is the bathroom door is frosted glass. When the light goes on in the middle of the night, it wakes everyone up in the room. Wooden doors are so much nicer at blocking the light. Shower room is same with frosted glass, so when one wakes up early and takes a shower, it wakes everyone up. Also, not enough towels and no bath math. Requested towels and received them from front desk. Breakfast food was stale the first day, and no regular syrup available. Second morning they ran out of items quickly. Also, Television did not have very many stations that worked, even after phone call. Could not get into the pool area either. Had to get maintenance to let us in and wait for over 30 minutes. Think we will find another hotel next time.
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- Also Known As:
- Springhill Suites Charlotte Ballantyne Hotel Charlotte