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“Nice hotel with a few issues”

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SpringHill Suites Charlotte Ballantyne Area
Ranked #70 of 178 Hotels in Charlotte
Reviewed 13 July 2014

We have traveled to the Charlotte area for 17 years now, as I have family there and thought we would check it out. My first impression was vey good. The front desk attendant was very nice and attentive. I saw a bar and saw signage for a nightly mix and mingle, Held nightly from 5-11, based on occupancy. I inquired and was told they were not having believing it was cancelled it due to the bartender calling out. Being in the service industry, you make what you advertise happen. Management should have back up options, even possibly working themselves, or remove signage. Got to our room. Love the feature of separate toilet & sink in one room and with separate shower and sink in another. We did observe mold in the shower stall that wiped off easily with the hand towel. There was also mold on the shower ceiling. Our unit did not have a bath tub, which we rarely use. But a family with small children might see this as a concern. I like the reading lamps by the desk. Breakfast had some issues. Very slow on getting hot food out, as several items were not available. Based on occupancy, this could have been monitored better.We didn't have time to wait. We selected cold items. With all of these items are relatively minor, I would stay there again.

Room Tip: Inquire if there is a tub in your assigned unit.
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  • Stayed: July 2014, travelled with family
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1  Thank suezyq50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 21 July 2014

Dear Suezyq50,

Thank you for taking the time to send us feedback from your stay via the TripAdvisor website. I wanted to address some of your issues concerning the bar and your room. If our bar is closed it will always be due to the hotels occupancy levels being under a certain percent. We always have backup for our bar and if the bar is closed typically we let the front desk know. I have a few new people on the front desk that may have provided you with the wrong information and I do apologize if they mislead you in any way.

At our property we only have a few rooms with a tub. With the new design of the SpringHill Suites brand rooms, 95% of them have showers. A tub can be requested if need be. I have shared your feedback with my managers as well as the front desk staff. Thank you again for your feedback and whenever you are in the area again please contact us for your lodging needs.

Kindest Regards

Tyrekus Williams
General Manager

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117 - 123 of 216 reviews

Reviewed 6 July 2014

Staying for 4th July weekend, as family of four to visit Carowinds and Discovery place. The location is great 15 -20 mins to Carowinds and 20-25 mins to downtown. There are restaurants and Earth Fare close by and a Harris Teeter is not too far either.

We booked a king bed with sofa bed for the kids to share. Upon check-in into the room we checked out the sofa bed to find it not set up nor was there any sheets or pillows in the room reserved to the use of the sofa bed. We had to call in to the front desk for sheets and pillows. Housekeeping only brought up one sheet with a hole in it, didn't bring the blanket lining sheet and we had to set up the bed ourselves. This is the only hotel we ever stayed in where sofa bed need to be set up by the customers. We travel multiple times every year, so this is unexpected. The over all of the public space is well designed but the AC in the lobby and hall are set too cold even for outside temperature of lower 90's. For a hotel trying to conserve and be green, I am sure it is not in the electricity saving way. Breakfast is pretty good but make sure to wear a light sweater to it if you are planning to eat there. There are booths in the business center area that have a TV for each booth, that was very helpful when trying to feed two young boys. They can watch what the wish while eating.

The room is small once the sofa bed is opened there really is not much room to move around. I liked the separation of shower and toilet but there is no locks on either so that is strange. The glass door in the shower is a nice design touch. The room is very clean and have a very updated feel to it. There is a Mini fridge, microwave, free Wifi and iHome doc in room. The personal reading light is a good addition. The pool is small with no hot tube and towels were suppose to be in pool room but there just an empty shelf. Over all not too bad, will consider this hotel next time we visit.

Room Tip: If traveling with more than two should consider the double queen, and only share with close family s...
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  • Stayed: July 2014, travelled with family
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Thank Wei L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 9 July 2014

Dear Wei L,

I would like to take this oppourtunity to personally thank you for your feedback. Each travelers review is very important to us here at the hotel and we use this feedback to see how we can improve on service's rendered to each guest. I hope that we are given a chance in the future to better serve you. On behalf of my management team, thank you once again for your feedback.

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Reviewed 1 July 2014

Very nice hotel and GREAT area. Fit our family perfectly. Everything you could want nearby. In town for lacrosse tournament and location was perfect. Great place to run. Kids enjoyed indoor pool. Breakfast was very good. Everyone was very nice. Excellent stay!

Stayed: June 2014, travelled with family
1  Thank Daddavisfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 9 July 2014

Dear Daddavisfive,

Thank you for writing a review with Trip Advisor. Your kind words have been passed along to the staff. If you are ever in the area again please consider SpringHill Suites Ballantyne. Again, Thank You very much for the review!

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Reviewed 27 June 2014 via mobile

This hotel was great and had plenty of eating options. I visit Charlotte quite a bit for business and usually stay at another Marriott Property. The friendliness of the staff and other employees made this place feel great.

I will be staying here in the future.

Stayed: June 2014, travelled on business
1  Thank BigRobJ200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 30 June 2014

Dear Robert J,

Thank you for taking the time to provide us with feedback via the TripAdvisor website. We really appreciated the kind words in reference to the staff. We take great pride in servicing all of our guest in a professional manner and in your case I am personally glad to see that my staff took great care of you. Next time you are in the area please don't hesitate to give us a call to book your lodging needs.

Kindest Regards

Tyrekus Williams
General Manager

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Reviewed 1 June 2014

Stayed here a week in late May/early June 2014. Pluses: looks and feels pretty new. Modern style, very convenient, larger than average gym, rooms are streamlined, large, modern. Beds are very good. Showers and bathrooms great. Internet works great. Close to shopping and good restaurants. Things that were ok: swimming pool is small, strange constant smell at entry, no legitimate patio outside (small, near entrance, no shade), breakfast is very limited, mediocre.

Overall, a very nice hotel. Would stay again. 3.5 stars rounded to 4

Room Tip: choose room on floors 3-5, not facing either adjacent road and not within 2 rooms of elevator for op...
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  • Stayed: May 2014, travelled on business
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1  Thank Accelerance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 18 June 2014

Dear Accelerance,

Thank you for taking the time to review our hotel via the TripAdvisor website. We pride ourselves on maintaining a clean and comfortable room for each guest. I really appreciate your honest feedback and will address the issues that your experienced with my leadership team. Once again, thank you.

Kindest Regards

Tyrekus Williams
General Manager

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Reviewed 29 May 2014

Such a great hotel! Feels like a boutique hotel in NYC. Clean rooms, friendly staff and beautiful furnishings! Several local hotels within walking distance as well a cool grocery store. Be sure to consider this hotel when in the area.

Stayed: May 2014, travelled on business
1  Thank BetteWV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 18 June 2014

Dear BetteWV,

Let me first start by saying thank you for your feedback via the TripAdvisor website. We pride ourselves on a clean problem free stay and having friendly inviting staff members to serve you as our guest. I always share our TripAdvisor reviews with our staff members and they will be delighted to hear that you enjoyed your stay. If you are ever in the area again please don't hesitate to give us a call to book your lodging needs.

Kindest Regards

Tyrekus Williams
General Manager

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Reviewed 28 May 2014

I needed a hotel outside of Charlotte for my sister and I and found this Springhill Suites. It was in a terrific location but more importantly it had everything you would want. The lobby was hip and modern, with a great bar and sitting area. The guest room was big and offered the most comfortable beds, great sitting area separated by frosted glass and nice bathroom - the toilet was totally separate from the shower which was a nice touch.

Breakfast the next morning was nicely displayed and the staff could not have been any nicer. I would stay there again in a heart beat!

Room Tip: Have a nightcap at the bar before retiring for the night!
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  • Stayed: May 2014, travelled with friends
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1  Thank debfannin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TyrekusWilliams, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 18 June 2014

Dear debfannin,

Thank you for taking the time to complete a Trip Advisor Review of our hotel. We really try to insure that every guest has an enjoyable problem free stay. We also pride ourselves on clean spacious rooms as well as our staff service for each guest experience. The key to any successful hotel is the staff. If you are ever in the area again please consider us on your future stays.

Kindest Regards

Tyrekus Williams
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Charlotte Ballantyne Area

Address: 12325 Johnston Rd, Charlotte, NC 28277-3689
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Charlotte
#56 Business Hotel in Charlotte
Price Range: £102 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne Area 3*
Number of rooms: 135
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Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte

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