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“Great location, excellent experience”

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Drury Inn & Suites Charlotte Northlake
Ranked #5 of 178 Hotels in Charlotte
Certificate of Excellence
Cleveland, Ohio
Level 5 Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great location, excellent experience”
Reviewed 3 January 2013

We had stayed at other Drury Inns, but not this one. Located right off I77, literally. We prebooked. The service personnel at both the front desk and elsewhere were simply fantastic. Not only very service-oriented, but generally friendly and upbeat. Room was clean, comfortable, and had all the conveniences we expected and needed. Pillows and bed were very comfortable. The evening "Kickback" (5:30-7pm) was very good (nachos, baked potatoes, hot dogs, chile, salad, plus all forms of liquid refreshement) and allowed up to skip dinner. Breakfast was equally enjoyable. The check-in and check-out process were extremely simple and fast. We have become fans, and return users, of the Drury experience.

Room Tip: Try to arrive before the "Kickback" at 5:30pm. Parking is in front of building but there...
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  • Stayed December 2012, travelled as a couple
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Helpful?
Thank kooss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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762 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Toronto, Canada
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 December 2012

Well, finally somebody got it right! Not just OK, or Good, but Right on Right!
Fabulous service, with simply no extras. "No we don't need a credit card as there are no extras." No internet cost, no local call charges, no long distance charges, or just no period.. how lovely is that?
Then, the inclusions. Like afternoon cocktails and hors d'oeuvres that are really dinner. Who eats out after Drury hors d'oeuvres?.... answer: nobody. Drinks, yes hard liquor and wines are included and they do not stint on portions. How nice not to have the tee-totaling, plus unctuous Marriots talking down to you and including a ridiculous Book of Mormon in every room.
Breakfast is plentiful and superb. Staff are like attending a twenty-fifth anniversary party.
Rooms are ample, clean and have been carefully thought out in terms of details like ironing boards and much more. How many inns have a washer dryer facility. This one does.
Don't know who Mr Drury is but please, please Mr Drury, do not go public and ruin it all.

Very happy Canadians visiting Charlotte, North Carolina.

Room Tip: There is no bad room
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  • Stayed December 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank kittyboymoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 December 2012

We took a day trip to Charlotte as weather changed plans to travel North. Fellow co-workers who traveled to Texas would rave about Drury Inn. After reading the great reviews and because it was pet friendly, I booked a room. From the time we checked in to the time we left, the experience was very pleasant. Lobby sitting area - comfy & inviting. Clean room! I really liked the marble in the bathroom. Bed was nice-I slept well, which is rare. My dog was welcome - no extra fee. Other hotels just don't get it - being able to bring your best fur friend with you is the best perk! Everyone on staff was so friendly and accommodating. Soda machine was well carbonated-so refreshing. The kick back was very nice - you could eat as appetizers before going out to dinner or make it a meal. The night we stayed, they served chicken tenderloins, hot dogs, nachos, baked potato with all the fixins, fresh veggies with dip, salad, chips, pretzels, chili, mac and cheese - and I'm sure I've left some things out. We only drank one drink and gave the rest of our allotted six drinks to the delighted folks at the next table. We were going to one of our favorite local restaurants for dinner (Portofino's) but we were just too full after the kick back. Location was the best - all you could want while on travel was nearby. And yes - free Wi-Fi and a kiosk of computers for your use. All this and it's no more expensive than other hotels! I hope they come to Virginia and points North! If I HAD to nitpick on something, it would have been nice to have a little something sweet at the kick back (and it could have been there but maybe I missed it). But I would take no sweets any day if everything else stayed the same at Drury. The hot breakfast was just the thing to get your morning off to a good start. Belgian waffles to biscuits & gravy, cereal to sausage - it was all there. Short trip success - I'll always check for this hotel first when I travel and especially when I travel with my beloved dog.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank Shebarie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level 3 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 December 2012

In all of our traveling thru out the US, would have to rank Drury Inn as one of the best!. the cleanest, rooms are awsome, I would suggest some of the other"chain hotels" take lessons on greeting there customers, hiring of personnel who smile, and interact with people. I really could not say enough good things, about hotel, food, staff. ,anyone traveling and there is a drury inn in the area should stay there.

Room Tip: good on and off of interstate near a mall and lots of good restaurants.
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  • Stayed December 2012, travelled as a couple
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Helpful?
1 Thank terryoBangor_Maine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 December 2012

We have found Drury to be the best pet-friendly hotels. Dogs are welcomed - you even get to walk thru the main lobby with them. You feel at ease -- not being shunned for bringing pets. We have two large dogs (over 100 lbs each) and they enjoyed their stay.

The rooms were comfortable and the entire hotel was spotless. The amenties are top-notch: pool, hot tub, incredible breakfast with eggs, sausage, bagels, donuts, waffles, yougart, fruit, cereal, oatmeal, and so on. Then in the evenings they offer free appetizers along with soup and drinks. It makes dinner on the road easy!

The staff is friendly and attentive. We will DEFINATELY make Drury our first choice!

  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank StaceyG_of_Virginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 December 2012

Ok, disclosure, this was my first stay at a Drury because of a debacle (and nasty staff at the Hilton Garden Inn down the road). I was very impressed. The staff and front desk were super friendly and I was a walk in to the hotel. The room was new, crisp and very clean. Breakfast was very solid for business type hotel. Credit to the Drury at this location, ran like a top.

  • Stayed November 2012, travelled on business
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Helpful?
1 Thank bigappletraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, PA
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 December 2012

Stayed in 2 queen suite plenty of room for our family had not known the kitchenette was its own desperate room very very nice!! Always appreciate when an establishment really truly puts customers first!!'

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irelands7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Charlotte Northlake

Property: Drury Inn & Suites Charlotte Northlake
Address: 6920 Northlake Mall Drive, Charlotte, NC 28216-2857
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Charlotte
#5 Best Value Hotel in Charlotte
#8 Romantic Hotel in Charlotte
#11 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites Charlotte Northlake 3*
Number of rooms: 180
Official Description (provided by the hotel):
Drury Inn & Suites Charlotte Northlake is conveniently located off I-77 and I-485. This north central suburb is close to Lake Norman and only 15 minutes from downtown Charlotte attractions like Bank of America Stadium. In addition to free hot breakfast every morning, we serve free hot food and cold beverages every evening at our 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Inn & Suites Charlotte Northlake Hotel Charlotte
Drury Inn And Suites Charlotte Northlake
Drury Inn Charlotte

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