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“Becoming a fan of this chain”

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Aloft Charlotte Ballantyne
Ranked #42 of 178 Hotels in Charlotte
Certificate of Excellence
GreenLeadersPlatinum level
Wake Forest, North Carolina
Level 5 Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Becoming a fan of this chain”
Reviewed 21 November 2013

I stayed here for 2 nights on a business trip and have stayed at another Aloft property as well. The cool modern feeling is really different from your typical chains. The service was outstanding and the stay was very pleasant. It's extremely convenient - tons of places to eat nearby. The room was extra clean and I like their sustainability focus (you can trade housekeeping for a $5 food voucher per day).

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
Thank flynnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, 25 November 2013
Dear flynnc,

We truly appreciate your feedback and we are a delighted to know you enjoyed your time with us! Thank you for taking part in the Make A Green Choice program and helping us meet our “green” goals. We look forward to having you stay with us again!
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365 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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  • Any
English first
Atlanta, Georgia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

First stay at a an Aloft and it was great. Clean, great atmosphere and located in an area with plenty to do. About a 15 minute drive from down town. Staff was very friendly and informative. Def will visit again!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, 25 November 2013
Dear Tara M,

It is always great to hear that a first time Aloft guest enjoyed their stay! We hope to see you again, not only at our property but at other Aloft Hotels around the world!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 November 2013

Stayed 2 nights here while attending a conference. The service was very good and the room was very clean, however the King room was quite small and very bland. The walls were battleship gray and the wall behind the TV was charcoal. No pictures or wall designs. Very Furniture is very cheap; one plastic chair in the room to sit in. Everything is alacarte. there is a pantry that you can buy food items for breakfast. Not included with room.

Room Tip: While I really like Sheraton and Westin, I will not stay in the Aloft chain again.
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Green Features: Great idea to have the key in energy slot by the door.
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cindy r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, 20 November 2013
Dear cindy r,

Thank you for taking the time to share your thoughts. We are happy to know that service and cleanliness met your needs. We understand that our design does not appeal to everyone and appreciate your feedback. We can only improve by receiving feedback from our guests! We do hope that you give Aloft another chance in the future!
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Aiken, South Carolina
Level 5 Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 4 November 2013

The Ballantyne Aloft is one of our favorite properties. The over-all area is great and it's located near a restaurant (Firebirds) that we always enjoy. Past visits to this property were always excellent. This trip we had a few issues: the room had a bit of a smell to it and the shades (they pull down) didn't fully cover the windows. We got some extra towels to put on the bottom of the windows for privacy but ended up moving to another room due to the smell. We've never experienced this at this Aloft in the past. The staff was very responsive and addressed all of our concerns and the manager followed-up after our stay but the property is clearly getting a bit of age to it and, we hope, doesn't got down hill. We will definitely stay here again (though we are starting to have serious problems with the brand as a whole). Again, we DO recommend this property and everything else was great.

Room Tip: We've not had issues anyplace in the hotel and have stayed on all three sides where rooms are lo...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UncleKeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwhitmarsh01, General Manager at Aloft Charlotte Ballantyne, responded to this review, 7 November 2013
Dear UncleKeith,
Thank you for providing us with this valuable feedback. We apologize that your most recent stay was not on par with previous visits to our property. We have addressed the issues mentioned to ensure the Loft utilized during your visit is in full working order. Please don’t hesitate to contact us directly if there is anything we can do to assist with your next visit!
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United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 November 2013

Stayed at this hotel this past weekend. The front desk was very helpful upon check-in. I stayed in a king bed room; the room itself was on the small side. For my purposes though, it worked very well. The shower was amazing after a long day. The lights and a/c turned on when you inserted your room key into a box by the door (energy efficiency!). I did not try the hotel's breakfast so I cannot speak for that part. Check-out was a smooth process. Overall, I was very satisfied and would stay again in the future.

Green Features: I think this hotel is very environmentally-friendly. The rooms were designed for energy efficiency and the parking lot sports recharge spots for electric vehicles.
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KTolbert9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwhitmarsh01, General Manager at Aloft Charlotte Ballantyne, responded to this review, 7 November 2013
Dear JadeHorse09,
Thank you for taking the time to share your feedback with us, and we are glad you enjoyed the amenities and functionality of your Loft. We look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 November 2013

We have stayed at this hotel 2 times now and have been very impressed every time. The service is wonderful, their staff is excellent! Great indoor pool, fitness room, the bar is absolutely great. Our last stay in October, 2013 was for my brother's wedding. My sister and I reserved the conference room for the shower as well. Karla Pietras, the hotel's Service Coordinator really was great. She was very helpful and accommodating. The day of our party, the service personnel and front desk clerk were also great. Anything we needed they helped with and always with a smile. We are extremely grateful for them helping make our brother's event memorable. We will definitely consider staying at this hotel in the future and using them for any family events we plan.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allie028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, 4 November 2013
Dear Allie028,

We are so thrilled to know you have enjoyed both of your experiences with us! Thank you for your kind words about Karla and the staff. We strive to provide the best experience for our guests. It is always such a pleasure to know we exceeded our guest’s expectations. We look forward to welcoming you and your family back in the future!
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Saint James City, Florida
Level 4 Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 October 2013

This hotel was not cookie cutter. I really liked the first impression of the polished cement floors in the lobby and the round check in desk. The king room was by American standards a little small but well thought out. I was impressed by the use of the room key to control the lights.The room did not have the usual ( in our experience ) unused dressers. Instead it had hanging space , baskets and a large bench . There was a well thought out desk with plugs for electronic devices, blackout curtains, a large flat screen TV opposite the bed and a small fridge. The only complaint I might note was it seemed a little noisy..we heard other guests entering and exiting their rooms.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mako B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwhitmarsh01, General Manager at Aloft Charlotte Ballantyne, responded to this review, 31 October 2013
Dear Mako B,

We are so happy to know you enjoyed the layout and design of our hotel! We apologize that the hallways were too noisy and truly appreciate you taking the time to let us know your experience. Please let us know the next time you are in the Ballantyne area and we will gladly assist with arranging your room reservation. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aloft Charlotte Ballantyne

Property: Aloft Charlotte Ballantyne
Address: 13139 Ballantyne Corporate Pl, Charlotte, NC 28277-2840
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Charlotte
#28 Business Hotel in Charlotte
#30 Romantic Hotel in Charlotte
#30 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aloft Charlotte Ballantyne 3*
Number of rooms: 136
Official Description (provided by the hotel):
Celebrate your style at Aloft Charlotte Ballantyne Hotel, set along the grassy greens of The Golf Club at Ballantyne in an upscale lifestyle community, and in the heart of Ballantyne Corporate Park. ... more   less 
Reservation Options:
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Also Known As:
Aloft Charlotte Ballantyne Hotel Charlotte

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