We stayed here as part of an anniversary getaway. It was a clean and modern hotel with an urban vibe and hip decor. The valet was out first impression, and there were plenty of staff to keep things moving at a swift pace during a very busy check-in time. Parking does cost $22 - a bit pricey even for the city. The room rates are reasonable for the location and amenities, so perhaps it evens out. There is a free, hot breakfast included in the rate that easily balances out the parking. The breakfast was good - not great, but decent. The coffee was hot and plentiful, the line was long (again, free food should make for a more patient guest), and the food continuously replenished. The bed was SUPER comfortable, the room spotless with a new construction smell, and well-equipped with iPod deck, great flat screen TV, and free, easy to access wifi. Joshua at teh check-in desk was awesome! He was friendly, efficient, and greeted everyone with a warm smile and the utmost courtesy. It was refreshing to see someone providing genuinely sincere customer service. The 24/7 pantry was cool instead of a mini bar. The bar scene was a little too young for our tastes, but once in our room, it was quiet and relaxing. I would definitely stay here again, especially if I were going to an event at Time Warner next door. Great location, nice service, and good atmosphere. The breakfast could be improved and the bar scene could detract from the experience if looking to have a romantic drink in your hotel. Although we didn't order from the room service menu, we were impressed by the low prices.
- Official Description (provided by the hotel):
- The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more less
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