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“Good Choice”

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HYATT house Charlotte Center City
Ranked #11 of 178 Hotels in Charlotte
Certificate of Excellence
Lincolnton, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Choice”
Reviewed 17 August 2012

This is a nice hotel that is in a convenient location with restaurants nearby. I cannot think of anything bad to say other than they charge you for parking in addition to the room rate. I would recommend this hotel to anyone traveling for business or pleasure to the downtown Charlotte area.

  • Stayed July 2012, travelled on business
    • Value
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Helpful?
1 Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 20 August 2012
Thank you so much for taking the time to leave a review. We are very happy to hear that you enjoyed your stay.
On Hyatt.com, we do offer some parking inclusive packages that may help with part of the cost on the parking, and still allows all the in and out privileges.
Please come back and visit us anytime you are in Charlotte, we would love to you here.
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1,242 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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OXFORD
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2012

this place met and exceeded all expectations! it was modern and clean and the staff was very efficient and friendly. the valet parking was expensive but very convient.the hot breakfast with made to order omlets was wonderful! have to say this was the best place i've ever stayed. my husband is already planning on a return visit! ....cant wait to stay here again!

Room Tip: request a room away from elevators! i could here other visitors coming and going all night...it got...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank m_sSat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 13 August 2012
Thank you for taking the time to leave such a great review of our hotel! We are very pleased you enjoyed your stay and look forward to seeing you back here when you return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Courtice, Ontario
Level 6 Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 August 2012

The decor is modern and the view was very nice from our 15th floor suite. Room 1510 directly overlooks the NASCAR Hall of Fame and has a good view of the downtown overall. We booked a room online and were really just looking for a place to spend the night while travelling home to Ontario, but were pleasantly surprised when the room, which was comparable in price to others along the way, was a 1 bedroom suite with full kitchen (hardwood floors), 2 TVs, bathroom with large shower, plush, modern decor and lots of floor to ceiling windows everywhere. There was plenty of room for us and our two small kids who slept on the pull out couch. The breakfast is included and was a really good meal with omelette station, bacon, waffles, pastries, fresh fruit, yoghurt, cereal, juice - the full deal. The pool is tiny, but is in a funky outdoor space on the 7th floor. Drawbacks - we are not familiar with Charlotte, but felt that the location was such that we could not walk outside at night with our kids (not sure if anywhere else in the city would have been different). Second, we arrived at night and wanted to use the pool for a short time before it closed at 10pm - the pool area was definitely in need of attention with no clean towels available, used towels laying about (one in bottom of pool), used dishes on the tables and even some garbage on the ground. The pool area is nicely furnished with a large outdoor fireplace, but it would have been nice if it was on. Overall, we were impressed though, staff was friendly and helpful.

Room Tip: Suite 1510 is a gorgeous 1 bedroom, overlooks NASCAR Hall of Fame with floor to ceiling windows.
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  • Stayed August 2012, travelled with family
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Helpful?
1 Thank Shawkir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 7 August 2012
Thank you so much for taking the time to review our hotel. We were very pleased that for the most part you enjoyed your stay with us. I do apologize for the state of the pool deck and the pool, there is no reason or excuse for it to be in the state that it was in. We will most definitely discuss this with our employees to make sure it does not happen again.
With our location being part of a large urban area, it would be negligent to say that we are in a 100% safe area. Although we have not had any problems here at the hotel, and our guests have not reported anything back, there is always the possibility of an issue, and you should err on the side of caution. Charlotte itself is a growing city and is becoming more and more pedestrian and tourist friendly. We regularly hold large conferences and conventions in the city (we recently had the International Shriners Convention, and the Democratic National Convention will be here in September) and we give walking directions to the Convention Center, the local restaurants, and attractions.
Please consider us the next time you come through Charlotte, we would love to host you and your family again.
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Streetsboro, Ohio
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 July 2012

This place was really impressive for a downtown hotel. We were in town for one night and stayed on a Friday. The hotel itself is very well located and within walking distance to many great restaurants and attractions. You can't beat the price and the amenities included were amazing.

We stayed in a Studio King room which was well decorated and very clean with many modern touches. The room rate also includes a hot breakfast, but this was no ordinary breakfast—for starters, the food was actually good. In addition to the usual staples (eggs, pancakes, potatoes, breakfast meat), there was an omelette station where you could order a custom omelette made on the spot, numerous pastry options as well as cereals, fruits and beverages.

While I was there, I used the fitness room which was well equipped, and from what I saw of the pool, it looked pretty nice. It's outdoors on the 7th floor and looked more like a pool in a high-end resort than one in a hotel.

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 31 July 2012
Thank you so much for writing your review of our hotel. It is great you were able to try out the majority of our amenities, and you really liked them!
Please come see us again when you return to Charlotte, we look forward to having you back!
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Austintown, Ohio
Level 5 Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 July 2012

We stopped in Charlotte for a couple nights on a recent road trip. We couldn't have been happier with this hotel. It was comparable to staying at an Embassy Suites only trendier. Breakfast was great, made to order and included with the stay. The room was spacious and comfortable. Plus, it was walking distance to everything downtown.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrRiggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 31 July 2012
Thank you for choosing our hotel for your stayover in Charlotte, and we are very glad you enjoyed everything! Please keep us in mind, and come back and see us any time.
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Florida
Level 5 Contributor
49 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 28 July 2012

I travel a lot, and I stay at a lot of great hotels, and I also end up staying at a lot of crappy ones. On our recent trip from Florida to New York we opted to make our overnight stop in Charlotte. Trusting Hyatt-brand properties, we stayed at the Hyatt House in Center City - what a great find. Here are the important details:

First, the only negative: We approached the hotel heading northeast on S. Caldwell St. From that approach direction, you don't see any signs on the hotel with the name Hyatt House, so we made a left on E. Trade St. drove past the hotel without even knowing it, and traveled another couple blocks till we pulled into the Ritz-Carlton and asked their doorman where the Hyatt House was. So that the same thing doesn't happen to you, be aware that the hotel is on the North corner of Caldwell and Trade (right before the Arena). Okay, that's really the only negative, other than the $22 per day parking charge.

Now for all the positives:

- Hotel is BRAND NEW. That's always good.

- Rooms are incredibly high quality with very comfortable beds and amenities.

- Staff is DYNAMITE (especially Mina at the front desk who granted my request for a "quiet room" with probably the quietest big-city hotel room my wife and I ever stayed in - we are very light sleepers). Monique was very sweet and helpful too. Chris the valet also was very helpful and friendly. Chef Nathan (I think that was his name) makes a killer omelet in the morning to your exact specifications). This staff is obviously very well trained and managed. Kudos to management for finding great people like Mina, Monique, Kelsey, Chris, and Nathan (hope I got all the names right). Employees like that are what make a great hotel GREAT!

- Rooms appear to be very well soundproofed with very quiet air conditioners (one of our biggest complaints in many hotels is excessive noise at night).

- This hotel has the best in-room kitchens I've ever seen - HUGE refrigerator/freezer, dishes, pots and pans, sink, microwave, and 2-burner cooktop.

Hotel is a 1-3 block walk to everything (Arena, Epicenter, Restaurants, Shopping). Can't beat it.

One small request for our next visit - please get some Amaretti di Saronno for the bar. Had to opt for Frangelico for my nightcap, and it was a bit of a let-down.

You guys run a great operation. All in all, we had a super enjoyable stay!

Room Tip: The quietest rooms are the upper floors in the back of the hotel.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AquaMan998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 30 July 2012
Thank you for leaving such a great review of our hotel. We do apologize for your initial trouble finding us.
I was glad to hear that you enjoyed the stay so much! I will be happy to share your review with our staff, it will make them all happy to see their names mentioned.
Please look us up the next time you are coming through Charlotte!
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1 review
Reviewed 28 July 2012 via mobile

This place is awesome! Right in the heart of the city, the staff is great, rooms and bathrooms are great size. And the breakfast in the complimentary breakfast is amazing. I didn't think they would have a good variety so I was shocked to see everything. It's just a beautiful hotel to stay at and it's in a great city.

Stayed June 2012, travelled as a couple
Helpful?
Thank Journie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 30 July 2012
We are very happy you liked our hotel so much! Please come back anytime you are in town, and thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house Charlotte Center City

Property: HYATT house Charlotte Center City
Address: 435 E Trade St, Charlotte, NC 28202-2427 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 178 Hotels in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
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