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“Excellent Stay & Awesome Location”

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HYATT house Charlotte Center City
Ranked #9 of 178 Hotels in Charlotte
Certificate of Excellence
Charlottesville, Virginia
Level Contributor
263 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
“Excellent Stay & Awesome Location”
Reviewed 17 December 2012

This has to be one of the best hotels that I continually stay at...the main reason is for it's very upscale look from the inside and the rooms and the staff...

I made some special requests before arriving at the hotel, since I was going to be arriving very very late (like 2:45 a.m.) the hotel front desk checked me in that afternoon before I arrived so as to not interfere with the audit that night...since when doing the audit. they can't do anything to check-ins or getting keys..so it was done beforehand..

I arrived at the front desk and they welcomed me as they do all clients...

I was given a room on the 15th floor and had a nice view of the city and such..

The room is nicely laid out, has a full kitchenette, regular size refrig and king size bed with full sofabed...

The hotel boasts a very nice full complementary breakfast each morning with omelet stand...

The only negative to the hotel is that if you are parking a car they only offer valet (since it's run by a third party) and costs $22 per night...which is higher then most hotels in the whole city..

The location is also A+ to Time Warner Arena, it's connected to it...a mere one block walk to the huge EpiCentre and a three block walk to the Nascar Hall of Fame...

There is a nice children's museum (Discovery Place) located about a 10 minute walk from the hotel...

Also, is the LYNX (Light Rail) that is a mere half block walk from the hotel...

All and all this hotel is great and is run very nicely..

Another nice touch, a small outdoor heated pool (located on the 7th floor) with sofas, fireplace and such in the pool area...

Always an enjoyable stay and always will return...

Room Tip: If you want a great view of the city and skyline ask for room facing West or (Even numbered rooms)
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caneshockey31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 18 December 2012
Thank you for your great review of our property. We let the whole staff know what a great job you thought they did, please come back and see us anytime you are in Charlotte!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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English first
Oakville, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 December 2012

Just returned from Charlotte, and spent 4 nights at the Hyatt house City Center, locations was great, staff were great, room was nice, clean, i would definitely recommend anyone considering a hotel in this area to stay there.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 18 December 2012
Thank you so much for your review, we hope you come back to see us real soon!
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NC
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 December 2012

I loved spending a weekend here in December! Can't beat the location, the hotel is fairly new so everything is still clean and fresh. Check-in was easy, we avoided the $22 valet by parking in the $5 public lot across the street, no big deal at all. The hotel seems very aware of sustainability, however I do wish the showers could be a little hotter! Loved our corner room with a view (much less expensive than other Uptown hotels) with it's mini kitchen, modern decor, flatscreen tv, wifi, comfy bed, and clean bathroom. There was street noise, but not more than any other city hotel. Once of the best features was the complimentary breakfast, which wasn't gourmet, but includes made to order omelets and a variety of other selections - one of the best hotel breakfasts I've had. Would definitely recommend and stay there again (plus it is a clean pet friendly hotel - a rarity!).

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank calliehope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 20 December 2012
Thank you for your review of our hotel, we are very happy you enjoyed your stay here with us. Please think of us the next time you travel to Charlotte!
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Kiawah Island, South Carolina
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 12 December 2012

I've had the pleasure of staying here on three occasions and I've been most pleased at not only the hotel itself but the great staff. The rooms are gorgeous, the morning breakfast is the best I've ever had at a hotel and the location is wonderful. I agree with the other guest - the elevators are inadequate. I believe that the hotel just has too few, and with so many floors even a speedy elevator takes a while because of the necessary stops as it travels from the top floor to the lobby. I especially like the Gilchrist & Soames bath amenities and the pump bottles in the shower and at the sink - much better than bar soap and a tiny bottle of shampoo! Really the only complaint I've had since day one is the parking situation. I understand that the hotel contracts valet parking to a third-party company; however $22 a day to park is exorbitant. They do offer parking packages when booking reservations but this too is still quite pricey. There is obviously a reason that they don't want guests to self-park in the hotel's attached garage; however Hyatt should most definitely consider taking necessary steps to make this an option. In comparable cities/hotels, the typical rate for hotel parking in an attached garage is $7 for self-parking. The required $22/day is actually the sole reason I don't stay here more often, and the "parking package" isn't that great of a deal. Other than the parking, I can't say enough good things about this hotel. It's extremely clean, very modern and the decor is beautiful!

Room Tip: Be prepared to shell out $$$ for parking. You are required to use the third-party valet if you want...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mas11068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 14 December 2012
Thank you for your review, we are very happy that you like our hotel so much.
I am very sorry you feel our elevators are not adequate for the hotel, but with having such a small space to work with for the hotel itself, we are limited as to how many elevators we can have in the hotel.
For parking, we have a valet company take care of our parking for guest safety and security. We do only have a limited amount of spots in our garage so we keep it for hotel use only, and the garage itself is very small with many blind corners, this helps to ensure we do not have accidents in the garage. There are other options to park across the street from the hotel in some of the city lots which can range from $5 to $25 for 12 hours, and they are open air lots.
We hope you come back to see us again the next time you are in Charlotte!
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Boston, Massachusetts
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 December 2012 via mobile

Great room and great location right near city center and lots of restaurants. Staff was very friendly and breakfast was a nice bonus. Only downfall was that the elevators were very slow. Rooms were very spacious and comfy.

Stayed December 2012, travelled on business
Helpful?
1 Thank Lindzjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 10 December 2012
Thank you for your great review, we really appreciate the feedback. You mentioned our elevators being slow, and I do apologize there was a delay. I don't know which day you stayed with us, but we were doing some routine maintenance on our elevators earlier in the week, and we did have a large group using our meeting space for the last part. The higher volume of people may have slowed it down due to higher demand. The elevators themselves are high speed elevators and usually we do not have too many issues with them, but with high demand, it can sometimes take a little longer.
Thank you again, and please come back and see us if you are in the Charlotte area again.
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Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 December 2012 via mobile

Stayed here 3 nights and was very impressed. Great location. Next door to Time Warner Arena. Walking distance to downtown. Staff was very friendly. House keeping left our dirty wine glasses in the room and left a near empty roll of toilet paper in the bathroom instead of replacing it. Comp breakfast was great. Had hot and cold choices as well as an omelet bar.

Stayed December 2012, travelled with family
Helpful?
Thank Bijemore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 3 December 2012
Thank you for giving us such a great review. I do apologize for the housekeeping issue, we have brought this to their attention, and we do appreciate you letting us know about it. Please come and stay with us again if you are in Charlotte, we would love to impress you again.
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Toronto
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 December 2012

Recently stayed here on a guys weekend to see a Bobcats basketball game and Panther's football game. Staff is very friendly and helpful. Check in was a breeze and Zack at front desk is very helpful with the local area. Hotel is next door/connected to Bobcat arena, so that was super convenient. After the game, just a few blocks up is a great selection of restaurants and nightclubs at a location called 'Epicentre'. Front desk was able to give us some door passes to 'Suite' nightclub, which had a good vibe and great music. The room is comfort, clean and looks fairly new. The hotel was sold out the night we were there, but the whole place was ultra quiet in the rooms. You would never have known it was sold out....though when it came to the complimentary buffet breakfast in the morning, you realized how many people were staying at the hotel. A few more staff to help facilitate guiding and assisting guests would definitely be helpful.

Room Tip: Self parking is across the street and is pretty reasonable to the valet hotel choice.
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  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 28_apg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, 3 December 2012
Thank you for leaving such a great review of our hotel, we will make sure we let Zac know he was helpful for you!
Please come back and see us the next time you are in Charlotte.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house Charlotte Center City

Property: HYATT house Charlotte Center City
Address: 435 E Trade St, Charlotte, NC 28202-2427 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 178 Hotels in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
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