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“Excellent Service and Big Rooms!”

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Homewood Suites by Hilton Charlotte/Ayrsley
Ranked #5 of 178 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent Service and Big Rooms!”
Reviewed 17 January 2014 via mobile

We stayed for a business trip in Charlotte for 3 full weeks and it felt like were at home. Suites are big enough with a full size kitchen and refrigerator. I didnt had time to cook but there is a stove available as well.
Breakfast was good with daily light dinner meals, I think Monday to Thursdays included in the stay.
Front desk Staff was very friendly even the staff at the buffet stations.
Free Wifi everywhere!
Laundry Machines available.
Ample.parking space is also available.
Kudos to the Front.Desk.Manager (Rory) who.made our stay more homey. :)

Stayed September 2013, travelled on business
Helpful?
Thank Arvin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review, 23 January 2014
Thank you for taking time to tell us about your stay through Trip Advisor. We are so pleased to know that you enjoyed your time with us. We strive to make every guest feel valued and appreciated through the services and amenitites that we offer. I will certainly share your kind remarks with our front office manager Rory and we hope to see you again soon!
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816 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Port Orange, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 January 2014

This is the first time we have stayed at Homewood Suites and we will certainly stay there again. We loved it.!!! The staff was friendly,the rooms were super clean, very spacious and filled with everything you need for a short or long stay to make your life very comfortable. We enjoyed the breakfasts, the happy hour and the dinner that we had one night during our stay. This hotel is in a very convenient location to movies, restaurants, etc., plus being close to where our family lives. We also felt safe and secure staying there.

We really can't say enough about the staff from the check in, to the servers and to the check out staff. Everyone was very friendly, courteous and helpful. Ariel Cornier was extremely helpful, friendly and courteous and along with others, made our stay at Homewood Suites very pleasant. Thanks for a job well done.

Sincerely,
David and Elaine Grabiec

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review, 2 January 2014
Thank you for taking the time to write an excellent review of our hotel and your most recent stay with us. We are always happy to help assist our guests and we are happy to know that you enjoyed our complimentary breakfast and evening managers reception. Thank you again for your time and feedback as we greatly appreciate it and we look forward to sharing with our team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caledonia, WI
2 reviews
Reviewed 31 December 2013 via mobile

We were very pleased with our stay. The hotel is fairly new. Our room was in top condition and very clean. We were on the top floor, so didn't notice any noise issues. We did hear planes for about fifteen minutes, but that's all I noticed. The front desk staff checking in and checking out were both very pleasant. We'd definitely stay again if we're in the area.

Stayed December 2013
Helpful?
Thank AW_WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review, 2 January 2014
Thank you so much for your kind review of our property. I am elated to hear that you experienced a great stay with us and we certainly appreciate your loyalty. We hope to see you soon and we sincerely appreciate your time and your positive feedback which will be shared with our team.
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New York, NY
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 December 2013 via mobile

This hotel had the potential for five stars but sadly, because of the way the building is constructed, had to give it a three.

First, to the positives. The hotel is brand new and spotless. From the lobby to the rooms, everything was crisp and clean. Hopefully over time that doesn't change. For now, that also means less traffic, which was nice. The service was also good, with most staff members trying to be helpful where they could and no problems to report. Rooms were a good size with a nice kitchen which made it perfect for us traveling with a baby. Breakfast was decent and evening meals on weekdays was a nice touch.

Do note that you will be right under the flight path to CLT so you will likely hear planes landing throughout the day. This was not a problem for us, but could bother someone sensitive to noise. Also there is a construction site behind the hotel. No major noise yet but I would call the hotel to get updates before your trip as there may be heavy construction in the future.

Now to the one negative that made the stay less than excellent. Noise. From above and each side. You can hear just about every footstep from above along with the flushing of toilets. Slammed doors will shake the walls. Also we could hear children playing in one adjacent room and a man snoring in the other room next door. We were lucky that everyone seemed to sleep at a reasonable hour but if you get night owls above or next to you, expect to stay awake with them.

It's really unfortunate that this one issue marred the stay but the degree to which you could hear other guests was just astonishing.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank grouper99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review, 2 January 2014
Thank you for your review of your recent stay with us. I would like to start by apologizing for the inconvenience of the noise issues that you experienced. Please know that we understand that quiet suites are one of the best ways wow our guests and we will make all necessary changes to make ensure this is improved for future service. Again, our apologies for the inconveniences you experienced. We have shared your comments with our team to ensure incidents like these do not happen in the future. We hope you will reconsider visiting the hotel again on your next visit to Charlotte.
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Mooresville, North Carolina
Level Contributor
5 reviews
Reviewed 13 December 2013

I am a female that travels on business alone and often stays in the hotel at night because of surrounding areas that are unpredictable. This hotel is fairly new, very safe and within close walking distance to restaraunts, movie theater and shops. I go out of my way to stay there when I'm in Charlotte, NC. It is close to the airport, but not too noisy.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review, 18 December 2013
I wanted to thank you for taking the time to fill out a positive review and wanted to let you know that we do appreciate the support. We work very hard to meet or exceed your expectations and hope that you will choose to stay at our property your next time in Charlotte. Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
2 reviews
Reviewed 12 December 2013

I've stayed at the Homewood Suites on several occassions while I am in Charlotte on business. The hotel accomodations have a comfortable feel and are very clean. The service provided by the front desk and meal buffet staff is professional and friendly. They are always happy to assist whenever they see an opportunity or are asked. I would recommend this hotel to any who are considering it.

Regards,
Michelle Swanson
Canada Division Administrator
Bartlett Tree Experts

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review, 13 December 2013
Thank you for taking the time to write an excellent review of our hotel and your most recent stay with us. We are always happy to help assist our guests and we are happy to know that you enjoyed our complimentary breakfast and evening managers reception. Thank you again for your time and feedback as we greatly appreciate your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 December 2013

The Homewood Suites was a very pleasant place to stay. It was quiet and the rooms were fresh and nicely decorated. The suite was very nice even if we didn't have the opportunity to take advantage of all of the enmities. The hotel is located in newly established residential and business development that will soon make this a great location with lots of restaurants and shops in walking distance. As November 2013, a lot of the commercial real estate didn’t' appear to be leased. Once all of the eateries and bars are opened, this will be a no brainer.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fbwalkerjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review, 13 December 2013
Thank you so much for your kind review. We strive to consistently provide superior customer service and always welcome you back with a smile. Thanks again, and we look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Charlotte/Ayrsley

Property: Homewood Suites by Hilton Charlotte/Ayrsley
Address: 1921 Ayrsley Town Blvd, Charlotte, NC 28273-4122
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Charlotte
#2 Family Hotel in Charlotte
#4 Romantic Hotel in Charlotte
#7 Green Hotel in Charlotte
#15 Best Value Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Charlotte/Ayrsley 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Homewood Suites Charlotte/Ayrsley Hotel Charlotte

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