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HYATT house Charlotte Airport
Ranked #25 of 178 Hotels in Charlotte
Certificate of Excellence
Sydney, Australia
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A great place to stay”
Reviewed 9 January 2012

We arrived eary evening in Charlotte after travelling for over 20 hours from Australia and were greeted at the airport by the hotel's free shuttle bus. A short drive and we arrived at the hotel and quickly checked in. Our 2 bedroom suite was very roomy and had everything we needed including 2 bathrooms. Comfy beds and a small kitchen area completed the package. We awoke to the most delicious breakfast and after a month of travelling in the USA , no other hotel came close to matching it for quality and variety. The breakfast area was a nice setting to start the day, and the hotel staff were always helpful and friendly.
If we ever visit Charlotte again we would definitely return.

Room Tip: The 2 bedroom suite is great for a family of 52
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familywith3teens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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495 reviews from our community

Traveller rating
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    46
    34
    20
See reviews for
151
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Toronto, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2012

We stayed at this hotel on Dec 25, 2011 on our way to Disney, the front desk staff were very friendly and nice. The linens were fresh and clean, room was spacious. My son loved the sofa bed in the living room and he had a good night of sleep! Breakfast was good, engough items to choose from. We would definitely recommend this hotel to anyone.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jade P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 January 2012

When I booked this hotel I expected that being a Busty it would be nice. Instead it is old and shabby. There are carvings on the walls, room smells like smoke, and poorly Li. Also, room hadn't been swept. The staff was nice though. A Holiday Inn would be nicer.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank disney78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
150 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 16 December 2011

I chose this airport hotel because I had to fly out of Charlotte after a long day of meetings in the Asheville area. The front desk clerk was very friendly and quick, which I certainly appreciated! The lobby was simple but nice. The rooms are large and well appointed, but could use some updating (carpet especially). Breakfast was very good And I especially liked the coffee! Overall, I would give this hotel high marks and would definitely stay here again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MLB33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntersville, North Carolina
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 November 2011

My wife and I planned a one night getaway and our experience at this Hotel was wonderful.
Booking my Reservation was fast and easy and the Sales Manager whom I spoke with was very Professional and Friendly. Upon Check In and Check Out, both Front Desk Agents were very pleasant and extremely accommodating. Our Suite was outstanding! The Living Room offered a Sectional Couch with a Pull Out Sofa Bed and also include a Chaise. Two flat screen TV's, one in the Living Room was 42" and the other in the Bedroom was 37". The Suite was very clean and offered a full service Kitchen with a Dishwasher! Breakfast was awesome. Not a single complaint from either my wife or I and both of us will be back again.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this review, 1 December 2011
Wow! Thank you so much for your excellent review! We are all very pleased to hear you and your wife enjoyed your stay here. Please let us know if you ever need another weekend getaway, we would be happy to host you!

Best regards,

Matt Allen
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 November 2011

I stayed here for business in early November. While I have been to Charlotte a few times, this was my first time here as most of the city was sold out due to a convention. On the plus side, the staff was very friendly and helpful. The exercise room was very nice, considering the size of this property. The hotel was clean, quiet and located near my work in a safe area. On the downside, this hotel is in desperate need of a upgrade/renovation. The walls and carpets in the halls are scuffed up from repeated wear. The air conditioner units and bathroom vents are full of dust and grime. The decor is straight out of the 1980's. The rooms are dark and depressing. While I appreciated the kind service I received, I was never happier then on my check out day.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelman1203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this review, 22 November 2011
Thank you for taking the time to review our property. I am very sorry to hear that you did not enjoy your total stay. I am sorry that our decor and style were not up to your standards. Please note however we will be changing from a Hyatt Summerfield to a Hyatt House over the next year. With that will bring a full hotel renovation from our Guest House, Guest Rooms, Outdoor Patio, and our Food and Beverage options.
Please keep us in mind the next time you come to town, we promise that we will keep the hotel clean and friendly for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
202 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 30 October 2011

I selected this property based upon the positive reviews posted on Trip Advisor. I was not disappointed. The property is clean, quiet, safe, the breakfast is very good, the people are friendly.

One warning, the driver and the front desk attendant in the evening did not advise that in the morning the shuttle only runs on the hour to the airport. The driver did make a second run for me, but the morning desk clerk initially indicated that I would have to wait, which could have caused problems at the airport.

Other than this potential issue with the shuttle van, which only requires clear communication upon check in,

this property is superb!~

Room Tip: The hotel is already in a quiet area. Other than guests who create noise, any room should be fine!
See more room tips
  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bdsbjmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew_allen30, Director of Sales at HYATT house Charlotte Airport, responded to this review, 4 November 2011
Thank you for your review of our hotel, we appreciate all the feedback we get from our guests.
I am very happy you enjoyed your stay overall, and I do apologize we did not communicate our shuttle policy to you. We have gone ahead and added the shuttle policy during our check in "Tour" of our hotel and we hope to make sure this problem does not occur again.
Thank you again, and please let us know if you need anything additional from us. We look forward to seeing you the next time you come through Charlotte!

Matt Allen
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT house Charlotte Airport

Property: HYATT house Charlotte Airport
Address: 4920 S Tryon St, Charlotte, NC 28217-2404 (Formerly Summerfield Suites Hotel by Wyndham)
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Charlotte
#44 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — HYATT house Charlotte Airport 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Featuring a visitor-friendly city center known as Uptown and numerous corporate headquarters, North Carolina's largest city is quickly becoming a top destination for both business and leisure travelers. With several large universities, thrilling theme parks, opportunities for outdoor recreation and shopping parks, Charlotte is an exciting destination. Relax and enjoy our outdoor pool, open seasonally and weather permitting. Our newly renovated, upscale, extended stay hotel in Charlotte is conveniently situated for vacation, corporate and government travelers. HYATT house(R) Charlotte Airport hotel is newly renovated and conveniently located in the center of a Fortune 500 corridor, just six miles from downtown and the Charlotte Convention Center. Our friendly Charlotte Airport hotel offers travelers access to popular tourist destinations including Carowinds Amusement Park, Lynx- Charlotte's Light Rail, Billy Graham Library, Discovery Place, Spirit Square Center for the Arts, Bank of America Stadium and Charlotte Motor Speedway. For the business traveler, we're centrally located to the corporate offices for Wells Fargo/Wachovia, Bank of America, AT&T and US Airways. Ideally located for all types of travelers, our hotel in Charlotte is a top choice for your next trip to North Carolina. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Charlotte Airport Hotel Charlotte
Hyatt Charlotte Airport
Summerfield Suites Charlotte
Charlotte Summerfield Suites
Charlotte Hyatt

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