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“Clean, good suburban location”

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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Ranked #26 of 177 Hotels in Charlotte
Certificate of Excellence
Raleigh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean, good suburban location”
Reviewed 11 November 2013

Hotel was clean and easy to get to. Parking is a little out of the way so there is a little bit of a walk to get from your car to your room. Not complaining about free parking, though. This part of Charlotte is classic upscale suburbia.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Gordon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,018 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
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English first
Leighton Buzzard, United Kingdom
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 10 November 2013

I have stayed here a few times on business, the rooms are huge and basically everything works fine. Its right next to the South Park mall which is an expensive mall. There's some other restaurants and a supermarket if you walk 5-10 mins.

The only trouble I had was with the breakfast, there was a carton of milk that had curdled and gone off. When I pointed it out to the waiter, he took it away but didn't bother to check if any of the other cartons were also out of date. I went back the next morning and spotted several more that were well out of date. I thought this was quite poor/idiotic.

Stayed August 2013, travelled on business
Helpful?
1 Thank hatsumomo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
2 reviews
Reviewed 8 November 2013 via mobile

Checked in on Thursday for a two-night, sisters birthday get-away. Waited an inordinate time (25 mins) in line before finally having my turn to check-in. Once to the person, they were apologetic and offered some adjustments when he realized he was not going to be able to meet either of my "prior to arrival" requests of, either a room with a balcony or a first floor room near the courtyard. Despite the wait and lack of filling requests, I left the front desk feeling pretty good about the whole encounter. Had a nice evening in the Bankers Lounge watching Thursday night football and eating. Retired to our suite about 10:30 ready to get a good night's sleep only to begin, about 11, to hear what sounded like furniture being moved, or full luggage carts being pushed against walls on the floor above, with doors being slammed very loudly. This continued for at least 3 hours. Each time we thought it had ended, it would start up again. It was loud, maddening, and definitely sleep disrupting. We all finally fell into an exhausted sleep by about 2:30 or 3:00 and consequently, find our day today greatly hampered by a lack of sleep and hence, energy. I realize hotels cannot always control completely the noise made by rude, thoughtless patrons with little consideration for others. Just hate it has had such a detrimental effect on what is a long awaited sisters get-away. One very bright note are the warm chocolate chip cookies.

Stayed November 2013, travelled with family
Helpful?
Thank L P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, 21 November 2013
Thank you for your comments regarding your recent stay at our hotel.

We appreciate your feedback and we are working to correct these issues in order to ensure that our hotel’s environment continues to be conducive to our guests’ satisfaction.

We hope you will consider staying with us the next time your plans bring you to Charlotte.

Sincerely,

Joanie Kastl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
1 review
Reviewed 8 November 2013

The reservationist was very. Upon check in the guy basically was telling me that he was doing me a favor for holding my room even though I resereved it weeks in advance. He also had a very nasty persona in the presence of other guest which is very unprofessional and unnessesary.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, 21 November 2013
We are sorry to hear about your experience checking into our hotel. We strive to make every guest experience a most pleasant one. We have used your feedback for coaching purposes with our team members.

We hope you will give us another opportunity to assist you when your plans bring you back to Charlotte.

Sincerely,

Joanie Kastl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 7 November 2013

Stayed here just one night for a wedding reception. The location is great if you're wanting to hit the mall (SouthPark Mall), plenty of other dining and drinking locations around it that you can walk to and also right at the Symphony Park at SouthPark if you want to attend something there. All of the staff were great with the exception of the person who had to deliver some extra pillows and a blanket to our room for the sleeper sofa. Wow, not sure what was up with her but, when I opened the door she pushed them toward me, let go and walked away. Anyway, everyone else was great. Even in the morning on check out every cleaning person we passed smiled and said good morning. Had the one room king bed suite and it comes with a small kitchenette and a nice balcony. Hotel was clean and well maintained. This would be a good spot if you had business in the area and needed to stay for a week or so.

Room Tip: If you can get an upper floor, outer room that overlooks the Symphony Park that would be best in my...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bassin66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013

I have been traveled to Charlotte, NC for business trips and have stayed at DoubleTree Hotel in South Park for several weeks. Nothing bad I can say about this hotel. The service is excellent from people in front desk, restaurant, etc. The managers are also friendly and always will take care of any issues you raised. The room is well clean every day and this makes you feel like you are at home.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Tuan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 November 2013

This is a beautiful hotel, the staff is fabulous, BUT the greatness stops there. Spending a long weekend and splurging on a 2 bedroom suite. BIG Mistake. They have a big permanent tent which is adjacent to our room in the courtyard with wedding events every weekend. The tent obscures our view and the courtyard is closed to hotel guests to enjoy the round tables with fire pits which which was one of the selling points of this hotel online. The music with extra bass is blasting and the TV can't be turned loud enough to drown it out. Forget drinks on the cute balcony there is no relaxation here. Management gets complaints every weekend due to noise level yet they continue to book loud venues and rent rooms, there is a disconnect between the banquet manager/coordinator and the hotel itself. Feeling like our room is over top of a concert arena.
Recommendation -stay in outside perimeter rooms if you must stay here. Suggestion to management, invest the money from your weddings into triple pane windows and sound proofing.

Room Tip: Don't overlook the courtyard/pool.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Travel2012_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, 6 November 2013
Thank you for your review.

Your satisfaction is very important to us, and we appreciate your feedback regarding the noise levels of our hotel. Your comments will help us to find opportunities to correct these issues in order to ensure that our hotel’s environment continues to be conducive to our guests’ satisfaction.

We hope you will consider staying with us the next time your plans bring you to Charlotte.

Sincerely,

Joanie Kastl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Property: DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Address: 6300 Morrison Blvd, Charlotte, NC 28211-3511
Phone Number:
Region: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Charlotte
#29 Romantic Hotel in Charlotte
#32 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Charlotte - SouthPark 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more   less 
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Also Known As:
Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
Doubletree Hotel Charlotte Southpark

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