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“Don't miss an opportunity to stay here!”

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The Ballantyne Hotel and Lodge
Ranked #6 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Kingston, Ontario
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Don't miss an opportunity to stay here!”
5 of 5 bubbles Reviewed 9 December 2011

We wewe going to start and end our trip to North & South Carolina by flying into & out of Raleigh/Durham. I arranged to fly home from Charlotte so that we could stay at "The Ballantyne" and my wife & I were not disappointed. Valet parking is included in your hotel stay and was very quick when we needed our vehicle. Every staff we had contact with was very friendly and accommodating and went out of their way to make your stay a great one. Do yourself a favour and plan to have at least one dinner in the hotel dining room. It was one of the best dining experiences we have ever enjoyed. We made reservations ahead of time and it made our interaction with our waiter even better because he addressed us by name and took the time to talk to us about the hotel and what was available to us during our stay. There is an 18 hole golf course right on the property and although it looked great from our room, it was raining a bit and we didn't get to play a round. Make no mistake, there will be a next time for us because we will be returning to The Ballyntyne. Simply stated, one of the finest hotels that I've ever stayed in. I would actually rate this hotel as 6 Stars if I could.Well done Ballyntyne.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank mcfaddenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 13 December 2011
Dear mcfaddenman,

Thanks so much for including us in your visit to the Carolinas and for taking the time to share your experience. We really appreciate your kind words regarding our valet service, Gallery Restaurant and overall customer service. At The Ballantyne Hotel & Lodge, we are dedicated to providing the best stay experience, and we are so happy you enjoyed your stay. Thank you for your wonderful review, and we look forward to welcoming you back soon. We’re hopeful that the weather will cooperate so you can play our course next time!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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770 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Concord, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 November 2011

We recently (Nov.2011) celebrated our daughters wedding at the Lodge. It was a great day of celebrating and the Lodge did a great job of being on top of everything. Everything was setup and served right on time. The food was great, the cake was beautiful and delicious (I want more cake!). Our coordinator, Alli Hall, was on top of everything and even helped out with all our personal touches we wanted. I would highly recommend both the Lodge and Alli!

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ginger N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 30 November 2011
Dear Ginger N,

Thank you for choosing The Lodge at Ballantyne to host your daughter’s special day and for sharing your positive feedback. We are delighted that you had a great experience and appreciate your complimentary comments regarding our cuisine, cake and service. We are fortunate that Alli is a part of our catering team, and we all work together to provide an effortless planning experience and create a memorable and enjoyable wedding reception. Incorporating those personal touches is essential to making that happen. Thank you for your recommendation, and we hope to welcome you back soon!

Sincerely,

Hotel Management
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Wake Forest
Level Contributor
12 reviews
5 of 5 bubbles Reviewed 26 November 2011

This hotel and spa was a great way to escape and relax. It has a full spa and golf course. The spa was fabulous and had a wonderful relaxing atmosphere. The staff was very helpful and accomodating. We loved this place and will go back again next year for our girls weekend.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaroleCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 28 November 2011
Dear CaroleCC,

Thank you for visiting The Ballantyne Hotel & Lodge for your girls’ weekend and for taking the time to share your experience. We really appreciate your glowing comments regarding our spa and staff. The Spa at Ballantyne strives to provide excellent service in a comfortably serene setting, and we’re delighted that you and your friends had an enjoyable experience. We look forward to welcoming you back next year!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Lansing, MI
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 21 November 2011

We stayed at the Ballantyne Resort for two nights recently and we had a great time. From the moment we pulled up everything was great. The valet was awesome. Check-in was a breeze. I assume since I am a Starwood preferred member we were upgraded to a room with a balcony that was very nice. The room was spacious and perfectly appointed. The bed was so comfortable I literally slept for 9 hours (which is unheard of for me). We ordered room service several times and every time it was prepared perfectly. We also used the indoor pool and hot tub and found them both to be well maintained.

A couple of minor complaints: This is an expensive resort, I felt a little "nickel and dimed" by being charged for internet. However, I have this complaint often...why is internet at the Four Points Sheraton or Hampton Inn complimentary but at a Sheraton or Hilton it is not...annoying!

The balcony could have been a little cleaner of dead bugs. I understand that this is the south but a few too many dead bugs for my liking.

At night for turn-down service they swapped our robes out and my friend left her cell phone in the pocket of the robe. It took a couple calls to the front desk that night when we noticed and also in the morning, but we were pleasantly surprised when we heard a knock at the door at 9 am to deliver the cell phone...very happy!

Overall, a beautiful and relaxing stay. Not close to downtown Charlotte, there was plenty of shopping and restaurants in the area. I would recommend people to stay here.

Room Tip: Only a few rooms per floor have a balcony, I would get a balcony room facing the golf course.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 23 November 2011
Dear Shaski,

Thank you for staying with us and taking the time to share your experience. We are so happy you had an enjoyable visit, and we appreciate your positive feedback regarding our valet and front desk service, accommodations, room service and pool area. Thank you for your comments regarding our internet charges, and we apologize that the balcony was not cleaned to the high standards that we strive to maintain. Our team takes all feedback very seriously, and your comments will help us continue to improve our service. We apologize for the delay in communication regarding your friend’s cell phone, but we’re so glad we were able to retrieve it. Thanks for recommending our hotel, and we hope to welcome you back soon!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 November 2011

Have stayed here on an extended stay in October. Can't say enough good things about this resort. Hotel grounds in mint condition - including gym and tennis courts, rooms are spacious and well maintained and air is fresh - never walked into a room that smelled dingy and it does get humid in the Carolinas...In Charlotte - wouldn't stay anywhere else. This hotel made me switch from hyatt.

Room Tip: they have an great tennis pro his name is Peter Marmoreanu - he is an ex pro and has coached many no...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank galatas0410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 21 November 2011
Dear galatas0410,

Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your complimentary feedback. We’re delighted that you found the hotel to be in great condition. Our team works hard to maintain the highest quality levels throughout our hotel. We’re glad you had the chance to hit with Peter; he has a lot of wonderful experience, and we’re lucky to have him on our team. We hope you will come back and visit us soon!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake George, New York
Level Contributor
134 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 19 November 2011

If you want the very best this is for you.
Quality at every turn.
Dinning option is 5 star nothing less then the best.
Crown Royal bottoms up! Enjoy with friends...

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goodtogo777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 November 2011

We stayed at the Ballantyne as guests at a wedding; the reception was held here as well. It really is a luxury hotel with a casual feel. It is a newer hotel, though we had expected it to be an historical property from the photos. There is no breakfast buffet, though the somewhat pricey breakfast restaurant was very nice. The late night bar was filled and hopping, though far away from any guest rooms. Our view of the golf course, which is behind the hotel, was lovely. It is very easily accessible to the freeway. I would highly recommend for a special occasion!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wiley510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 21 November 2011
Dear wiley510,

Thank you for staying at The Ballantyne Hotel & Lodge and for sharing your positive experience. We appreciate your kind words regarding our comfortable yet elegant setting, cuisine, golf course view and location. Thank you for recommending our hotel, and we hope to welcome you back soon!

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ballantyne Hotel and Lodge

Property: The Ballantyne Hotel and Lodge
Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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