We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Southern Hospitalaity Squared”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Ballantyne Hotel and Lodge
Ranked #7 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
160 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Southern Hospitalaity Squared”
Reviewed 8 May 2013

I can not say enough good things about the people who work at this hotel. Everyone is more than super nice. I ate several times in the bar area (alone) and the bartenders, both male and female, were not just polite, but genuinely friendly. So were the desk clerks and the room attendants. My room was adequate but not overwhelmingly plush--in fact, the room was the most ordinary part of the experience. The bathroom did have both a tub (large, deep) and a shower. While the room had a balcony, it overlooked the highway with the attendant night noises--sirens, cars, etc.

There is a buffet on Sunday mornings. It is much lower than average in the number of offerings. A good concierge lounge would offer as much--and I am serious about that. The other mornings there is an OK menu--neither particularly large nor particularly grand. One of my bar sandwiches had stale bread (and pretzel bread sounded so appealing).

The truth is that I was disappointed at this resort. This may because I am not a golfer. It seems to be essentially a golf resort. The exercise room is adequate, but certainly not great. The outdoor pool is only open some of the time until full summer. There is also an indoor pool. Things were not helped by the fact that it rained all the time I was there, and I was essentially stuck without much to do except read--which I could have done at home.

I think that my disappointment may come from what I expected. I have stayed at and loved many Luxury Collection hotels, some in cities (everyone should go to the Royal Hawaiian sometime in their life) and some not. Somehow I thought that this was an in-the-country charmingly rural Southern haven. In fact, it is a newish surburban golf resort just outside of Charlotte. So, don't come expecting a rural ambiance where you can walk amongst the trees. Expect a mall across a highway--not a pastoral view--from your window. The pictures, by the way, are taken from the back of the hotel towards the golf course.

Would I recommend it? For some, it would be great, especially those who live nearby and want to spend some time golfing. For others who will be flying to a resort in any case, there are better places to spend your money, for example, any number of Colorado resorts (Little Nell) or even something nearer to Asheville.

All in all, if you want a more typical luxury hotel experience or even Luxury Collection experience, there are lots of them to be found at about the same price--or even less.

Room Tip: The front of the hotel is noisy from the motorway. Having a balcony is nice, but not worth the nois...
See more room tips
  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Texastravveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 9 May 2013
Dear Texastravveler,

Thank you for staying with us at The Ballantyne Hotel & Lodge and for taking the time to share your feedback. We appreciate your kind words regarding our staff and we value your comments regarding your overall experience. We apologize that our hotel fell short of your expectations in terms of accommodations, cuisine and environment. We take all feedback very seriously and have shared your comments with our management team. At The Ballantyne, our team is dedicated to providing our guests with wonderful stay experiences, and again, we are sorry that we did not meet your expectations. Thank you for your comments, which will help us in our continuous efforts to improve the guest experience.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

778 reviews from our community

Traveller rating
    544
    163
    45
    23
    3
See reviews for
168
254
27
205
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Cedarhurst, New York
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2013

This is a beautiful, clean, calm, elegant hotel in Charlotte, NC. They, the staff, make you feel so welcome. Plus the whole atmosphere of the place is wonderful. They make you feel like you belong. And they give you a piece of paradise. The rooms are wonderful, as well. They are large, comfortable, (again, that word!) elegant... Being outside in the summer is like a little piece of heaven. Although it is extremely hot, they make it so comfortable to cool off and/or stay hot comfortably. I adore this place! I recommend it to anyone!

Room Tip: They offer front or golf course. I took front, but in future, I would take golf course. But not bi...
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rubyred47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 8 May 2013
Dear rubyred47,

Thank you for staying with us at The Ballantyne Hotel & Lodge and for sharing your wonderful feedback. We really appreciate your compliments regarding our hotel, staff, accommodations and overall experience. Our team at The Ballantyne is committed to providing our guests with truly memorable stay experiences. Thank you for recommending our hotel, and we hope to welcome you back in the future!

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2013

The Ballantyne is a great venue for business meetings. The view is beautiful, the staff incedibly helpful and responsive, and the rooms are a wonderful differentiator from the typical business travel hotel.
The others attending the meeting had nothing but great things to say about the Ballantyne.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jumpchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 8 May 2013
Dear Jumpchic,

Thank you for staying at The Ballantyne for business and for taking the time to share your positive feedback. We are delighted that you and your colleagues had an enjoyable experience. Thank you for you kind comments regarding the views, staff and accommodations. At The Ballantyne, we are committed to providing our meeting guests with comfortable lodging, a productive and pleasant meeting setting and exceptional service. Thank you for recommending our hotel for business meetings. We hope to have the opportunity to welcome you back in the future!

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, TX
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2013

My husband and I tied the knot the other week and we had the following at the Ballantyne Hotel; Rehearsal Dinner, Wedding Reception, and also a breakfast for the out of town guests the day after the wedding. Every aspect of our wedding was amazing. Alli Hall and the entire hotel was wonderful. I cannot really single anyone out for outstanding service because the entire staff was professional, helpful, and attentive to our every need. We had about 38 out of town guests stay at the hotel and they loved the rooms. The banquet rooms were very nice too and the food was outstanding. We really didn't have to do anything out of the ordinary because the hotel had it all covered. For those thinking about getting married at this hotel, I would recommend it and also to look into the packages. This made all of the choices easier and it was great to have everything in one place. BRAVO!!!

Room Tip: Please say you would like to get a room with the "Golf Course View". It is outstanding!
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lady_Traveler_411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 7 May 2013
Dear Lady_Traveler_411,
Thank you for choosing to host your wedding festivities at The Ballantyne and for taking the time to share your feedback. We are delighted that you had an amazing experience and appreciate your compliments regarding Alli Hall and our staff, accommodations, event space, cuisine and wedding packages. At The Ballantyne, we are committed to providing our brides and grooms-to-be with a truly effortless and enjoyable planning process and delivering upon the wedding experience of their dreams. Thank you again for partnering with us on such a special occasion and for recommending our wedding packages. We hope to have the opportunity to welcome you back in the future!

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2013

The Ballantyne was wonderful. We only stayed one night but it was worth it. They have a great spa. The rooms were the best part in my opinion. They were fancy. Bathrooms had a stand up shower and great large bathtub. The minibar was stocked with nice snacks and beverages. The TVs are huge! We had a room overlooking the golf area. There are also various restaurants around the property if you'd like to get out of the resort for dinner/lunch. We ordered room service for breakfast. It was one of the best breakfasts I've had in a long time.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 30 April 2013
Dear A P,
Thank you for staying with us at The Ballantyne Hotel & Lodge for sharing your feedback. We really appreciate your kind words regarding our spa, accommodations, dining and amenities, and we are so pleased you had an enjoyable visit. Our team at The Ballantyne is committed to providing our guests with exceptional stay experiences. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte NC
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 April 2013

We stayed here for one night celebrating my son's birthday. The decor is gorgeous. The hotel is very classy but has a homey feel. The staff are down to earth and not stuffy. The kids had a wonderful time in the pool. There is a regular pool and a couple of resistance pools where you can swim against the current. What a lovely facility.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MskiNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 30 April 2013
Dear MskiNC,

Thank you for choosing to visit The Ballantyne Hotel & Lodge to celebrate your son’s birthday and for sharing your positive experience. We are delighted that you had a wonderful stay and value your compliments regarding our décor, setting and staff, and we are happy that your children had fun in the pool. At The Ballantyne, our team is dedicated to providing our guests with memorable stay experiences, and again, we appreciate that you celebrated a special occasion with us. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2013

I booked this hotel for a business trip the week of April 11, 2013. The property was incredibly well maintained, the staff was professional, attentive and pleasant and the accommodations were extraordinarily clean and luxurious. The hotel is located in a relatively new area of South Charlotte that they sort of built out of nothing just over a decade ago. Its surrounded by a good number of dining options and a 24 hour CVS, which was a life saver for me since I'd left a bunch of stuff I needed at home. Additionally the property was quiet and the decor really helped create a restive environment, which is exactly what I need when I get done with a long day of work. One of my aunts said this is the hotel where the NFL teams now stay when they come play the Panthers. Apparently it is also where Obama stayed during a trip to Charlotte. I can see why. I would definitely stay here again.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DC_Travel_Mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, 22 April 2013
Dear DC_Travel_Mommy,

Thank you for staying with us at The Ballantyne Hotel & Lodge and for sharing your positive experience. We are delighted that you had an enjoyable visit and value your compliments regarding our staff, accommodations, decor and convenient location. At The Ballantyne, our team is dedicated to providing our guests with truly memorable stay experiences. Thank you for recommending our hotel, and we hope to have the opportunity to welcome you back in the future.

Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Charlotte hotels
First Ward
The Ritz-Carlton, Charlotte
The Ritz-Carlton, Charlotte
#17 of 177 in Charlotte
4.5 of 5 bubbles 601 reviews
Second Ward
Westin Charlotte
Westin Charlotte
#29 of 177 in Charlotte
4.0 of 5 bubbles 1,496 reviews
Show Prices
Show Prices
Show Prices
Barclay Downs
Renaissance Charlotte SouthPark Hotel
Fourth Ward
The Dunhill Hotel
The Dunhill Hotel
#39 of 177 in Charlotte
4.5 of 5 bubbles 409 reviews
Second Ward
Omni Charlotte Hotel
Omni Charlotte Hotel
#41 of 177 in Charlotte
4.0 of 5 bubbles 1,931 reviews
Show Prices
Show Prices
Show Prices

Been to The Ballantyne Hotel and Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ballantyne Hotel and Lodge

Property: The Ballantyne Hotel and Lodge
Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277-2484
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Hotels.com, Ebookers, Ctrip TA, Odigeo, Agoda, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon and Evoline ltd so you can book your The Ballantyne Hotel and Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing