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“Nice hotel, could use some updating.” 4 of 5 bubbles
Review of The Ballantyne Hotel and Lodge

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The Ballantyne Hotel and Lodge
Ranked #7 of 176 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Metairie, Louisiana
Level Contributor
5 reviews
3 hotel reviews
“Nice hotel, could use some updating.”
4 of 5 bubbles Reviewed 7 March 2014

We stayed for 2 nights at this resort; It was nice with a very friendly doorman and great landscape. The check in lady was ok, not super personable but not rude either. The pool was heated and felt great. There was also a very nice looking spa, however we did not make use of it. The area has great eating and shopping within 15-20 minutes drive. The rooms were large and spacious, however the decor was old and needed updating (chairs and tables were tattered and needed replacing). The bathroom was also pretty nice, with modern styling. All in all, nice peaceful stay with a great view of the golf course and pond. would stay again.

Stayed March 2014, travelled on business
Helpful?
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 10 March 2014
Dear Emma M,

Thank you for staying with us at The Ballantyne. We are happy that you had a peaceful visit and appreciate your feedback regarding our hotel, amenities and décor. We have shared your feedback with our executive team. Thank you for sharing your comments, which will help us in our continuous efforts to improve the guest experience. We hope to have the opportunity to welcome you back soon.

Sincerely,
Peter Grills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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760 reviews from our community

Traveller rating
    528
    162
    45
    22
    3
See reviews for
163
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27
201
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

We went to charlotte for a quick getaway and the staff here was the most helpful of any hotel I stayed at ever! They even sent up my daughter a piece of cake and sang happy birthday to her. The area is very nice and there are plenty of dining options around the hotel but be inside during rush hour!

Room Tip: Facing Golf Course
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  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Playerham42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 10 March 2014
Dear Playerham42,

Thank you for choosing The Ballantyne for a quick getaway. We are delighted you had a great stay and your daughter had a memorable birthday. Thank you for sharing your experience, and we hope to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
104 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 27 February 2014

My husband and I came to the hotel for a belated anniversary/birthday celebration. The staff at the hotel could not be nicer. They genuinely care about your experience and truly want to be helpful. They went above and beyond, especially in the spa and restaurant.. The spa features a nice salon (great mani & pedi) and the fitness room has great equipment. It was a relaxing weekend and I can't wait to go back!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laurie325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 3 March 2014
Dear Laurie325,

Thank you for celebrating your anniversary/birthday with us at The Ballantyne. Our entire team is committed to providing our guests with the best in service and amenities, and we are delighted you had a relaxing stay. Thank you for your positive comments regarding our staff, spa, restaurant and fitness center. We hope to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, NC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 February 2014

I had the pleasure of staying at the Ballantyne Resort recently while attending a business seminar. The resort is not only beautiful, inside and out, but the staff is amazingly thorough and friendly. I felt pampered the entire time I was there. I stayed in a 2 room suite, and it was exquisite. The bathroom amenities were delightful, and the decorations and layout of the suite were both comfortable and eloquent. I had an opportunity to use the fitness center, which I found to be well appointed and roomy, with a marvelous locker room. I ate several meals in the Gallery Restaurant, and found the food to be delicious, and the staff to be most attentive. The lobby area is spacious, but warm and inviting with a fire place, and intimate seating, plus a wonderful bar. I look forward to staying at this beautiful resort again.
One note - even though the hotel is located near many eating and shopping venues, you'll need a car to get to them.

Room Tip: The two room suite has 2 full bathrooms and 2 separate closets!
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  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 3 March 2014
Dear jenny H,

Thank you for selecting The Ballantyne for your recent trip to Charlotte. We are happy that you had a wonderful visit and appreciate you taking the time to share your feedback. Thank you for your compliments regarding our hotel, staff, amenities, fitness center and Gallery Restaurant. Our associates all share in our commitment to provide our guests with gracious hospitality. We hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

The Ballantyne Hotel is an excellent luxury hotel. The staff was very accommodating. I was there just after their recent snow, and it was very pleasant to find a welcoming fire in the fireplace of the lobby. This is a big hotel that spreads out and out. However, the lobby is arranged in intimate groupings. The staff could not be more accommodating. I ate twice in The Gallery, 4 star restaurant, and the food is excellent. The lobby bar becomes a breakfast bar in the mornings. It was so nice to be able to grab a bowl of cereal ($3) and some juice. They also offer box lunches at lunch time. I was attending a business meeting, so it was nice to be able to just get something quick on my way to my room. Love this hotel, and I would definitely stay there again.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KAQuinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 3 March 2014
Dear KAQuinn,

Thank you for staying with us at The Ballantyne. We were pleased to read your feedback and appreciate your kind words regarding our accommodating staff, Gallery Restaurant and Veranda Bar in our main lobby. Our goal is to provide our guests with exceptional service and conveniences to make a visit as enjoyable as possible. Thank you for recommending our hotel, and we hope to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, NC
2 reviews
5 of 5 bubbles Reviewed 16 February 2014

Ever since I saw photos of weddings at Ballantyne, I knew I wanted to have my ceremony and reception there. It was the perfect place for our Old Hollywood theme. Our event manager was Alli and she was an absolute ANGEL!! She kept us so organized as far as payments, vendors, scheduling, and setting everything up. I could never say enough good things about Alli!
The food was absolutely amazing!!! Best food I've ever had at a wedding! The chef is brilliant. Our suite was so beautiful and the entire staff was so professional, accommodating, and kind! I literally had my dream wedding and I would recommend Ballantyne to anyone! Not just for a wedding but also to stay for a romantic weekend.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kcshine234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 19 February 2014
Dear kcshine234,

Thank you for hosting your wedding at The Ballantyne, and we are pleased we could play a role in making your dream wedding come to life. Thank you for your wonderful comments regarding Alli, our chef and cuisine, accommodations and kind staff. Our team is dedicated to providing our brides with an exceptional experience every step of the way. Thank you for recommending our hotel, and we hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alpharetta, Georgia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

Perfect for all seasons and all occasions. I've enjoyed being here for day trips, short and long overnight stays, spa, lounging and etc. Looking forward to coming back for more! Lovely, lovely place!!

Stayed December 2013, travelled solo
Helpful?
Thank sheila w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 19 February 2014
Dear sheila w,

Thank you visiting our hotel on multiple occasions and for sharing your feedback. We’re delighted you have enjoyed your experiences, as we work diligently to provide our guests with genuine hospitality. We look forward to welcoming you back soon!

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ballantyne Hotel and Lodge

Property: The Ballantyne Hotel and Lodge
Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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