We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice Place with Well Appointed Rooms... but room for improvement”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Ballantyne Hotel and Lodge
Ranked #7 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
PHILADELPHIA, PENNSYLVANIA
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice Place with Well Appointed Rooms... but room for improvement”
Reviewed 20 July 2014

After a transatlantic flight, I spent one night at the Ballantyne before my return flight to Philadelphia. I chose the Ballantyne based upon TA reviews and the hope that I would find a nice hotel with a quality restaurant and clean & quiet rooms. I'm pleased to say that the Ballantyne met most of my requirements. I was super impressed by the facilities, restaurant, and the staff. The hotel was elegant and the rooms were spacious, clean, and well decorated with very nice bathrooms. After a very good meal at the restaurant, I was off to sleep. Unfortunately, I did not get a great sleep because the door was not "air tight," causing light and noise to enter the room. I could deal with the light... but I was definitely disappointed that I could hear everyone who passed through the halls during the night. I kind of expected a better night sleep in a Starwood Luxury Collection hotel. Additionally, the toilet in room 608 requires two flushes after each use. Overall, it was an OK stay but I expected more from a Luxury Collection hotel, especially given my SPG Gold status.

Room Tip: Elevator is super loud so make sure you are away from the elevator. Also hope for quiet floormates...
See more room tips
  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JWJ1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 25 July 2014
Dear JWJ1981,
Thank you for staying with us and for taking the time to share your experience. We really appreciate your feedback, and we apologize that we did not meet your expectations in some areas. We are sorry for any inconvenience related to room and noise conditions. We take all feedback very seriously and have passed your comments on to our executive team. Thank you again for sharing your feedback, as it will help us as we work to improve the guest experience.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

778 reviews from our community

Traveller rating
    544
    163
    45
    23
    3
See reviews for
168
254
27
205
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Fayetteville, North Carolina
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 July 2014 via mobile

My wife and I celebrated our anniversary here last year, so we decided to return. Our reason for returning was because of the beautiful view of the golf course and the superb staff. Unfortunately, this year we only received one of the two. The views are still great, however, the front desk, valet and bellman staffs were very slow. The Concierge Martin was the bright spot to our trip. He was very attentive and helpful to our needs and made our anniversary day very special. After this stay, we plan to look elsewhere for our next anniversary.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank TravelBishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 22 July 2014
Dear TravelBishop,

Thank you for returning to The Ballantyne to celebrate your anniversary. We appreciate your kind words regarding our concierge, and we apologize that we fell short of the fine standards of service that we strive to uphold in other areas. We take feedback very seriously and have shared your comments with our executive team. Your feedback will help us in our continuous efforts to improve the guest experience.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 July 2014

This hotel is gorgeous.
We live in Charlotte and husband surprised me with a spa day here for my birthday.
I enjoyed the atmosphere, pool and other amenities included more than my pedi and massage actually!
The outdoor pool has a bar and servers and we were able to order lunch also. I could have just stayed there all day!
The service at the spa was also great.

  • Stayed June 2014, travelled as a couple
    • Service
Helpful?
Thank Daydreamingtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 21 July 2014
Dear Daydreamingtraveler,

Thank you for celebrating your birthday with us and for sharing your wonderful feedback. We are delighted you had an enjoyable visit at The Spa at Ballantyne, as we strive to offer a true destination experience. We hope to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delaware
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 July 2014

Amazing hotel, grounds, staff and pools. Our family traveled to CLT for 4th of July weekend to visit college friends. The outdoor pool was great, super clean and had drink service. My husband loved the golf. The staff was awesome. Super clean resort. 5 stars! Would go back at any time! So glad we picked this resort!

Room Tip: Parlor Suites give you tons of extra room.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank JMN19701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 16 July 2014
Dear JMN19701,

Thank you for celebrating the Fourth of July with us and for sharing your positive comments regarding our pool, golf and staff. Our entire team is dedicated to providing our guests with the best in service and amenities. We are pleased you were happy with your experience and hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 July 2014

I decided to stay here on a recent business trip even though it's a fair distance from downtown Charlotte and it was a great decision, they have an excellent spa and golf course and there are many restaurants within a short drive and some even within walking distance. Made the trip feel more like a getaway than a chore!

Stayed May 2014, travelled on business
Helpful?
1 Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 16 July 2014
Dear Michael T,
Thank you for choosing to stay with us during your business trip to Charlotte. We are glad you were happy with your decision and appreciate your great feedback regarding our spa, golf course and area amenities. Our team strives to provide our guests with a true urban escape, and we hope to have the opportunity to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 July 2014

Great hotel, fab rooms and wonderful staff. Stayed here for a surprise party in Charlotte for a friend and can't wait to return! Nice golf course too on site. Shops and restaurants across the street!!

  • Stayed December 2013, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Surfbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 15 July 2014
Dear Richmond67,

Thank you for celebrating your friend’s surprise party with us and for sharing your wonderful feedback. We value your kind words regarding our hotel, accommodations, staff, golf course and area amenities. At The Ballantyne, we aspire to offer an all-encompassing destination and hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blowing Rock, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

This was my third visit to Ballantyne and each visit just keeps getting better and better. Our room had a magnificent view overlooking the golf course. I love the bathrooms at this hotel - they're huge and the amenities are wonderful. We had breakfast in the Gallery Restaurant and while we were waiting for our order, they served us a complimentary "prelude" of yogurt and with granola topping that was delicious. Service was exceptional throughout the hotel. I love this place and can't wait for my next visit!

Room Tip: Fantastic view overlooking the golf course.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank ellie1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 13 July 2014
Dear ellie1950,

Thank you for staying with us again at The Ballantyne and for your wonderful comments. We are happy that your visits keep getting better. Our entire team is dedicated to creating memorable experiences for our guests. We recognize that details like offering a housemade yogurt parfait are what make the difference. We look forward to welcoming you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Charlotte hotels
First Ward
The Ritz-Carlton, Charlotte
The Ritz-Carlton, Charlotte
#15 of 177 in Charlotte
4.5 of 5 bubbles 603 reviews
Second Ward
Westin Charlotte
Westin Charlotte
#29 of 177 in Charlotte
4.0 of 5 bubbles 1,498 reviews
Show Prices
Show Prices
Show Prices
Barclay Downs
Renaissance Charlotte SouthPark Hotel
Fourth Ward
The Dunhill Hotel
The Dunhill Hotel
#41 of 177 in Charlotte
4.5 of 5 bubbles 412 reviews
Second Ward
Omni Charlotte Hotel
Omni Charlotte Hotel
#42 of 177 in Charlotte
4.0 of 5 bubbles 1,936 reviews
Show Prices
Show Prices
Show Prices

Been to The Ballantyne Hotel and Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ballantyne Hotel and Lodge

Property: The Ballantyne Hotel and Lodge
Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277-2484
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Hotels.com, Odigeo, Ebookers, Priceline, Agoda, Ctrip TA, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your The Ballantyne Hotel and Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing