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“Beautiful hotel”

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The Ballantyne Hotel and Lodge
Ranked #6 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Farmington, Connecticut
Level Contributor
98 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Beautiful hotel”
5 of 5 bubbles Reviewed 16 August 2014

Beautiful hotel and impeccable service. Very friendly and attentive staff...starting at the check in desk. The rear of the hotel overlooks a golf course and there are plenty of places within the hotel to eat or have a drink. The location of the hotel is a busy area, but as soon as you get to the hotel, things quiet down. Would highly recommend this hotel.

Stayed August 2014, travelled with family
Helpful?
Thank Not-too-picky-in-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 22 August 2014
Dear Not-too-picky-in-CT,

Thank you staying at The Ballantyne and for sharing your wonderful feedback. We appreciate your kind words regarding our hotel, staff and location. Our entire team is dedicated to creating exceptional experiences. Thank you for recommending our hotel, and we hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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771 reviews from our community

Traveller rating
    537
    163
    45
    23
    3
See reviews for
166
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (217)
Date | Rating
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English first
Laurel, MD
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

I've always been intrigued with the Luxury Collection of Sheraton. This hotel surpassed anything that I thought I would find. The pictures on the website does not do it justice. The check-in process was quick which was appreciated after driving from the airport. The room...my goodness, the room! I had the deluxe kind room and was floored on how beautifully appointed the room was from the moment I walked in the door. Everything from the furniture, to the linens, to the marble in the bathroom was simply divine.

I ordered room service twice during my one night stay. The attention to detail to the preparation of my meal only to be followed up by a courtesy card from the front desk concierge who overheard me say that I was going to eat my dinner on the balcony was nothing short of splendid. They have customer service down to a science, second to none.

I'm thinking of reasons to go to Charlotte, just so I can go back.

Room Tip: Request a room on the golf course side of the hotel. Rooms facing the street can be a little noisy w...
See more room tips
  • Stayed August 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
2 Thank TeamCastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 15 August 2014
Dear TeamCastro,
Thank you for your wonderful feedback regarding your recent stay. We are pleased we exceeded your expectations and appreciate your compliments related to our arrival process, accommodations, room service and overall service. Our top priority is creating exceptional stays for our guests, and we are happy you experienced this firsthand. We hope to welcome you back to Charlotte soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 12 August 2014

This place is great I enjoyed everything. They even gave us free strawberries on our honeymoon, but even the most basic hotels offer free internet and breakfast. We spent enough to stay here they could at least give the basics

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tman689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 15 August 2014
Dear Tma869,

Thank you for staying at The Ballantyne for such a special occasion and providing feedback. We are glad you enjoyed your experience and appreciate your comments regarding various fees. We have shared your feedback with our executive management team for consideration. At The Ballantyne, our team is committed to offering the best to our guests, and we hope to have the opportunity to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 31 July 2014

We had our wedding at the Ballantyne Hotel Lodge and it was fabulous. The service here really is top-knotch. Several of our wedding guests stayed at the hotel that night, and so did we. The ammenities, the freebies, the level of accomodations and staff going out of their way to make it special really put the icing on our cake, so to say :)

  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 7 August 2014
Dear Ashley S,

Thank you for selecting The Ballantyne to host your wedding and for sharing your wonderful feedback. We appreciate your positive comments on our service, amenities and accommodations. At The Ballantyne, we are dedicated to creating unforgettable events and memorable stay experiences. Thank you again for celebrating such an important occasion with us, and we hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
143 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Stayed at this hotel a couple of years ago and couldn't wait to go back. Flat out, just a beautiful hotel with great guest service. The Ballantyne area is also very nice. We loved the comfort of this hotel and it's elegant appointments. I mentioned to my wife that I wish we could take this hotel with us when we travel. I am looking forward to our next visit.

Room Tip: Try to get a room overlooking the golf course.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodwinesports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 7 August 2014
Dear foodwinesports,
Thank you for returning to The Ballantyne for a visit and for your kind words regarding our hotel, service and the Ballantyne area. Our entire team is committed to providing our guests with the best stay experience possible. We look forward to welcoming you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 July 2014 via mobile

This hotel is now one of my favorites. The staff at the pool bar, front desk & gallery restaurant were wonderful. Every person I encountered was very pleasant. This place can be a tad bit pricey but I think it was well worth it. There is a mall called Carolina place within 5 min from the hotel.

Stayed July 2014
Helpful?
Thank Tiffany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 3 August 2014
Dear Tiffany W,

Thank you for staying with us and for counting our hotel as one of your favorites. We are delighted you had a nice stay and value your comments regarding our staff and our hotel’s overall value. At The Ballantyne, we aspire to offer our guests truly exceptional stay experiences. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach, Florida
Level Contributor
244 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 28 July 2014 via mobile

Free valet, prompt check in, smiles, almost st regis style, amazing (really amazing) food, two great pools inside and out, huge gym (for a hotel) and golf course views. Robes, slippers, big spa, and bose sound in rooms. Awesome property. Did I mention the food? It was truly wonderful.

Stayed July 2014, travelled with family
Helpful?
Thank Andrew_Destin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review, 3 August 2014
Dear Andrew_Destin,

Thank you for staying with us, and we’re pleased you had a wonderful experience. We enjoyed reading your kind feedback, especially regarding our service, food and amenities. Our team is committed to providing our guests with the best service and offerings possible, and we are happy you experienced this firsthand. We hope to welcome you back soon.

Sincerely,
Peter Grills
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ballantyne Hotel and Lodge

Property: The Ballantyne Hotel and Lodge
Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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