Sadly, this suites hotel could be so much more and earn a better rating.
First, the PROs;
Super friendly staff, always with a smile and very curteous.
Great facilities, including a pool, fitness suite, laundry and business room with internet and printer.
Large rooms complete with lounge/sitting area, kitchenette, comfy bed and bathroom with tub and multi setting shower head.
Now the CONs;
Service staff do not thoroughly clean. I left my bath towel on the back of the door after use, prepared to use it again. Came back in the evening to find a fresh towel on the shelf but the old towel not removed. The floor behind the door was dirty when I got there and was never cleaned the whole week. Short hairs on the floor from intimate parts of the body made me feel pretty yukky, being as some of them were from a previous guest.
At some stage the ceiling had been repaired and mudded. Painted white BUT a blob of the plaster/mud had slip down the wall and had not been wiped off (see photo).
Kitchenette has a microwave, fridge and coffee machine. There are lots of cabinets BUT absolutely no plates, cups, glasses or anything else. Pointless! (see photo).
Windows look out onto the pool and rear car park. There was only ONE net/voile curtain covering half of the window, thus enabling people to see into the room unless I closed one of the main curtains. (see photo).
The main breakfast/lobby area was well equipped but was not at all properly cleaned. The glass topped table by the tv had the same drink rings on top all week.
It is a shame that the hotel cleanliness does not live up to its friendly staff and great facilities. Could easily earn a 5 from me instead of a 2.
- Official Description (provided by the hotel):
- Convenient to Interstate 77 and Interstate 85, the Comfort Suites® Northlake is minutes from Lowe's Motor Speedway and the Lake Norman area. Nearby popular attractions include Discovery Place, Davidson College and the University of North Carolina at Charlotte. The Charlotte-Douglas International Airport is 18 miles from the hotel. ... more less
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- Also Known As:
- Comfort Suites Charlotte Northlake Hotel Charlotte
- Charlotte Comfort Suites