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“A great hotel in a great city.” 5 of 5 bubbles
Review of Omni Charlotte Hotel

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Omni Charlotte Hotel
Ranked #36 of 176 Hotels in Charlotte
Wethersfield, CT
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“A great hotel in a great city.”
5 of 5 bubbles Reviewed 11 May 2013

I stayed at the Omni Charlotte for four nights last week. I enjoyed it so much that it's difficult to know where to begin!

Check-in was very fast and easy. The rep at the front desk was very informative and professional, answered all of my questions in a polite and efficient manner, and was also kind enough to show me a great jogging route around Charlotte, which allowed me to see a large part of the city up close.

My room was on the 11th floor. It was quiet and very clean. And a hotel first for me: the mattress was very supportive and comfortable, as opposed to the cushy, spongy marshmallow mattresses usually found in hotel rooms. Additionally, the room featured real incandescent light bulbs, providing much more comfortable light than the curly "dust collector" CFL bulbs many hotels use these days.

Service throughout the hotel was great. As part of the Select Guest program, you can have fresh coffee or juice delivered to your room in the morning and it's complimentary. The service at the Trade Bar and restaurant was exceptional, as was the food. Wireless internet service was also complimentary through the Select Guest program.

I was attending an industry conference at the Omni and found the hotel to be a great location for such an event. The meeting rooms were comfortable and convenient. The hotel is located close to everything in Charlotte. Restaurants, the Time Warner Cable Arena and the Epicenter are a very short walk away. The hotel is very easy to get to from the airport by using the Airport Sprinter shuttle which drops you off right in front of the hotel, and it's just $2.00 each way.

Charlotte is a very positive, active, busy city with a real hopeful and friendly vibe. Even on a Sunday evening, there are people of all ages out and about. I found the people I met from the area to be quite friendly, and the city itself is very attractive and well laid out. I noticed that there is complimentary valet parking service throughout the city, so if you want to drive in for dinner from the 'burbs, parking is easy and inexpensive (you will want to tip the valet). This may not seem like a big deal, but I believe it's good for business and the local economy. You feel welcome in Charlotte. This is the polar opposite of Hartford, CT where I'm from.

And the Omni makes you feel welcome, too. So much so that I really didn't want to leave, and I'll definitely be back. I was thinking that the management and employees of this hotel could start their own business consulting other hotels and hotel chains how to properly operate a hotel property.

Room Tip: In previous posts some travelers complained of loud music emanating from the Epicenter. There is a...
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  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mmvoicever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, 14 May 2013
It was a truly a pleasure to read about your recent stay at the Omni Charlotte Hotel. We are delighted that all aspects of your stay exceeded your expectations and we also enjoyed reading your compliments of our great city. Thank you for taking the time to share your experience and we hope you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,845 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
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English first
Asheville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 9 May 2013

The room was large, very comfortable bed, and best of all...quiet (even though the hotel seemed full). The staff was friendly and responsive from the parking, check-in, front desk and room service. Lovely view and perfect location to explore downtown Charlotte.

Stayed May 2013, travelled on business
Helpful?
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, 15 May 2013
It was a pleasure for us to read that you enjoyed your recent stay at the Omni Charlotte. We are glad you found the rooms to be comfortable and quiet and we hope you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 8 May 2013

I'm staying at the Omni Charlotte this evening for the first time. The Omni is centrally-located in downtown Charlotte, near many restaurants and other activities. If you enjoy walking the downtown area, you can't do much better than the Omni. The front desk staff gets high marks for courtesy and efficiency. The rooms are another matter, they are dated and a bit musty. While they appear clean, the dated, cheap furnishings and low quality drapery gives a poor impression. I was first given a room on the 14th floor which also happens to be the same floor as the Executive Lounge. The room was noisy from a loud air conditioner and though the temp was set at 68 degrees, the room was warm. I asked to be moved to another room which the hotel did without hesitation. The next room had the exact same issues, a bit musty, tired decor, loud air conditioner, and bathroom facilities that are just adequate. I expect a bit more from an Omni.

The Executive Lounge offers no alcoholic beverages, you are offered soda, water, or juice by the attendant. Really? No beer, wine, or anything else? Very disappointing.

I might stay here again but only if the price is right.

Room Tip: Based on my experience, the rooms are all the same, so it doesn't matter what you request.
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  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank msh305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 May 2013

This was a great place to stay. There is free wi-fi and the rooms are beautifully decorated and the bed is very comfortable. The staff was great from check-in to the turn down service. The turn down service was unexpected and very nice. After attending a conference during the day, I returned to have a snack of fancy crackers and spreads in my room. Not pre-packaged ones, but freshly made and place in cute little square bowls. Later that evening, I received a knock for a turn down service. I was given bottled water and a note from a "loyalty ambassador."

The hotel is centrally located and you can get anywhere in the business area (looks like downtown, but I think they call it something else) within 6 minutes. It is a quick and pleasant walk to the Convention Center. The hotel has a nice bar and restaurant with excellent and friendly staff members. I had dinner their and it was wonderful. The gouda mac n cheese is great. Lot's of vegetarian options. Very nice experience.

To be fair, the rooms are a bit dated. There are a few scuffs on the walls and baseboard damage. But, everything else makes up for that.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amosfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, 9 May 2013
We appreciate your complimentary review of the Omni Charlotte. Thank you for taking the time to share the many details that made your stay with us enjoyable and we hope you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 7 May 2013

The hotel rooms have an odor that smells like older hotel. Furniture and set-up seems dated.
However, the staff at the hotel and bar make up for this.
One staff worker at the bar (and maybe the bar manager and rest of the bar staff from I could tell) deserve a special mention - Valerie. She,along with the rest of the bar staff seemed extremely professional. They stayed on top of orders, whom to bill to ( in a curtious way ) and basically covered the busy bar well. The manager seemed to step in easily when needed.
Very nice experience!

  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinity, North Carolina, United States
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 May 2013

My husband and I stayed at the Charlotte Omni for our anniversary. The room was amazing! It was a corner room on a high level floor that had an great night time view of Charlotte. The room was clean, spacious, and quiet. The bed was extremely comfortable. We will definitely stay again.

  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank psylent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claremont, NC
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 5 May 2013

My friends and I stayed at the Omni because it has a walkway to Epicenter and we were visiting the Epicenter for the first time. Our room was 602 and it was very quiet. The beds slept well too. I will be back!

Room Tip: The walkway closes at 10pm, so you have to go back out on the street to get into the hotel if you le...
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  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maysameh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, 7 May 2013
We are glad you had a great stay at the Omni Charlotte and enjoyed our location just steps from the Epicentre. If you return to Charlotte, we hope to once again have you as our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Charlotte Hotel

Property: Omni Charlotte Hotel
Address: 132 East Trade Street, Charlotte, NC 28280
Phone Number:
Region: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Charlotte
#43 Business Hotel in Charlotte
#47 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Charlotte Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
Located in the heart of Uptown Charlotte, this luxury hotel puts you just steps from the Queen City's most popular attractions. Offering an ideal location, superior service, and an inviting atmosphere, this hotel is the perfect destination for exploring Charlotte. ... more   less 
Reservation Options:
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Also Known As:
Omni Hotel Charlotte
Omni Charlotte
Charlotte Omni

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