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“Fantastic service!”

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Omni Charlotte Hotel
Ranked #48 of 178 Hotels in Charlotte
Boca Raton, Florida
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic service!”
Reviewed 15 August 2013

We had a nice larger King room on the 9th floor that had a small sitting area. From the moment we arrived we had fantastic service. We ordered room service, and all 3 of us really enjoyed our meals for both dinner and breakfast the next morning. Every staff member we encountered during our stay was very helpful, and went above and beyond to make sure we had everything we needed. As we got ready to leave the valet made sure we knew the quickest way to get back on the highway and offered my kids and I cold bottled water for our drive. I would highly recommend this hotel.

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank LESBocatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Washington, District of Columbia, United States
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 August 2013

Most of the staff were very friendly and helpful. The room we had on the 12th floor was musty and smokey. The hallway carpet was stretched to many times and had buckled. When I enquired about transportation to the airport, I was told either a taxi or a bus that picks up across the street from the hotel. The Marriott across the street, where some of my family members were staying, has town cars that you can hire for about $5 more than a basic taxi.

  • Stayed August 2013, travelled with friends
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Helpful?
1 Thank Edward P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, VA
Level 5 Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 August 2013 via mobile

At first I was not sure whether I was going to like this hotel. The room smelled a little musty on arrival and they offered me another but there was loud music playing nearby - outside concert on a Thursday night - and I could "feel" the beat let alone hear it so decided to stay. Running the air conditioner soon cleared the air. The hotel is well located and I felt safe walking to the convention center - a 10 minute walk - even late at night. The best thing was that every morning they brought free coffee and orange juice to my room. An Omni reward program for staying there. Knocked on the door and left it there. For an extra $2.00 you could get a bagel or other breakfast items. Nice touch! All staff very friendly. Pool outside small but nice to sit beside. There is very little green space that I could see in Charlotte and after a few days you crave grass but at least the pool area has trees. I found an old graveyard and a small park about 10 blocks from downtown... There is a very small park across from the convention center with interesting statues of books - well worth a look.

Stayed July 2013, travelled on business
Helpful?
Thank Alexandria-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plympton, United States
Level 1 Contributor
4 reviews
Reviewed 11 August 2013

Very clean and friendly hotel. Recommend as a great place to stay when in Charlotte. Lots of nearby restaurants and bars, close to the NASCAR Hall of Fame. Soft and comfortable beds, nice work space and clock radio. Bar is clean and convenient, good food and drinks.

  • Stayed August 2013, travelled on business
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxon Hill, United States
1 review
Reviewed 11 August 2013

Everything was perfect, just wish I had a microwave but other than that we could not have asked for a better hotel to stay in; everyone was friendly and about their business. The location was perfect; everything at your finger tips; shopping, food, entertainment, etc.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Veda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
1 review
Reviewed 9 August 2013

Perfect location to experience the city. Stayed in this hotel for my 3rd wedding anniversary and we had a great time with tons of great restaurants, bars, clubs, museums, etc within a very easy walk from the hotel. We had a great time.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Scott K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville area, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2013

I typically expect very nice design, furniture, and finishes in Omni properties, but Charlotte's Omni is rather down at the heels. Also, the Club Level rooms and the Club itself are NOT worth the additional tarrif. Value for price not good!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Karen L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Charlotte Hotel

Property: Omni Charlotte Hotel
Address: 132 E Trade St, Charlotte, NC 28202-2131
Phone Number:
Region: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Charlotte
#43 Business Hotel in Charlotte
#47 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Charlotte Hotel 4*
Number of rooms: 374
Official Description (provided by the hotel):
Located in the heart of Uptown Charlotte, this luxury hotel puts you just steps from the Queen City's most popular attractions. Offering an ideal location, superior service, and an inviting atmosphere, this hotel is the perfect destination for exploring Charlotte. Omni Charlotte Hotel has begun the process of re-imagining all of the public spaces and guest rooms. The work is ongoing and is scheduled to be complete late 2017. We have taken steps to ensure minimal impact to the overall guest experience. ... more   less 
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Also Known As:
Omni Hotel Charlotte
Omni Charlotte
Charlotte Omni

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