Wonderful location!! Great staff! They are very helpful and our room was very clean. Very close to restaurants and nightlife in the city. We will stay here again very soon! Thank you for making our stay fabulous!More
Wonderful location!! Great staff! They are very helpful and our room was very clean. Very close to restaurants and nightlife in the city. We will stay here again very soon! Thank you for making our stay fabulous!MoreShow less
It was our pleasure to provide you with a great stay. Thank you for your complimentary review and we hope you will return soon.
In the heart of downtown, close to everything. Great amenities in the hotel, including nice restaurant/bar, Charlotte Athletic Club, and a walgreens/food court on the ground level accessible by escalator
The hotel and room was very clean, modern and updated. All staff members front desk, bellman, cleaning staff were very pleasant and eager to assist in any way possible. The location is very convenient to shopping, restrauants and entertainment. I would highly recommend this hotel.
I am a travel agent and went to Charlotte NC to see a concert. The Omni hotel was attached to the theatre by a walk way over the street. All of the staff were very helpful, nice and attentive. The breakfast buffet was amazing! The rooms were clean, spacious, and have a great view of the city. The hotel's location cannot be beat. It is right in the city center and close to everything. Plenty of night life and restaurants within a short walk. The parking garage was safe and clean, and the parking staff was very helpful and nice. Overall I would recommend this hotel and any other Omni hotel to any of my clients.
The hotel was nice, but nearly as nice as the front desk staff was upon check in. Every staff member I encountered was just as friendly. The bathroom did show it's age, however it was clean. The bed was comfortable, but I did wish that I would have brought my own pillow.
The walls are paper thin and you can hear everything your neighbor is doing. The valet could not find out car and we waited over 20 mins, which made me very uneasy. You do not get free internet you have to sign up for the rewards program. The room temp was off and every time the heater "kicked on" there was a loud popping noise. The breakfast was amazing though and the restaurant staff was awesome!!!
We appreciate all of your comments both constructive and positive. We will follow up with our valet team to find out what may have happened but do apologize that it was not resolved more quickly. Thank you for taking the time to share all of your comments and we hope for a future opportunity to provide you with a stay that exceeds all of your expectations.