We drove to this Omni for a weekend convention. I liked the express check in option so on our drive I checked in online.
Our room key cards were to be on a board near the front desk and we would not have to check in with front desk staff.
Our key cards were not on the board as promised and we arrived about 45 mins past time we selected for check in due to heavy traffic coming into Charlotte.
I had to go to desk and check in normally so the express check in was worthless.
Also, you have to have a parking ticket validated for in and out access to the Bank of America parking garage.
Room was average, water pressure not great.
Shopping plaza under and around hotel was a nice plus.
We did have a spoiled creamer in our room as I saw someone else had mentioned in a review.
We attended a banquet in the hotel and the filet mignon was served very rare. Only browned on outside. My filet looked like a lump of meat and not the shape of a normal filet.
Our table all had very rare filet. I could not eat it and my husband ate mine. Should have at least been cooked medium to medium well so everyone could enjoy it. Service from our waiter was slow and he disappeared after serving the main course and we never got the coffee or tea promised until we grabbed another server.
Worst banquet meal and service we have ever had. We do attend a lot of these convention banquets.
This was the worst experience we have had at a convention.
- Official Description (provided by the hotel):
- Located in the heart of Uptown Charlotte, this luxury hotel puts you just steps from the Queen City's most popular attractions. Offering an ideal location and superior service, this hotel is the perfect destination for exploring Charlotte. **Omni Charlotte Hotel is in the process of re-imagining all of the public spaces and guest rooms. Our new Front Desk is complete and new guest rooms will be available in late September. All the work is scheduled to be completed by late 2017. We have taken steps to ensure minimal impact to the overall guest experience. ... more less
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- Also Known As:
- Omni Hotel Charlotte
- Omni Charlotte
- Charlotte Omni