My fiancée and I traveled to Charlotte for a birthday weekend getaway. We are usually impressed as we have always booked hotels with the Hilton brand, however this time we were not pleased, particularly with the customer service as we were checking in. I am very particular about outstanding customer service-it is the face of the company and truly believe that it is the rule not the exception! The front desk rep Stephen did not exemplify that outstanding service as he was not friendly, did not welcome us or even crack a smile during the entire interaction. I felt as if we were a nuisance, rather than a valued customer. Thankfully during checkout we finally received a warm send off and the appreciation for choosing Hilton from a rep named Lynne.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Charlotte Uptown hotel is in the major North Carolina banking and financial district close to: The Charlotte Convention Center, Blumenthal Performing Arts Center, Bank of America Stadium, Over Street Mall and the new Charlotte Bobcat Arena are all just blocks away. The uptown area is home to many fine restaurants, museums and shopping malls. Charlotte Douglas International Airport is only 9 miles away. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Charlotte Uptown Hotel Charlotte
- Hilton Charlotte
- Charlotte Hilton Garden Inn