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“Overall not Impressed”

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Hilton Garden Inn Charlotte Uptown
Ranked #15 of 178 Hotels in Charlotte
Certificate of Excellence
Florence, South Carolina
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Overall not Impressed”
Reviewed 5 August 2013

My fiancée and I traveled to Charlotte for a birthday weekend getaway. We are usually impressed as we have always booked hotels with the Hilton brand, however this time we were not pleased, particularly with the customer service as we were checking in. I am very particular about outstanding customer service-it is the face of the company and truly believe that it is the rule not the exception! The front desk rep Stephen did not exemplify that outstanding service as he was not friendly, did not welcome us or even crack a smile during the entire interaction. I felt as if we were a nuisance, rather than a valued customer. Thankfully during checkout we finally received a warm send off and the appreciation for choosing Hilton from a rep named Lynne.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kiki h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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746 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
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English first
Greenville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

Took my husband to Charlotte for his birthday. On the agenda was the Nascar Hall Of Fame. Hilton Garden Inn is literally right across the street. Rooms and the hotel in general were very clean and quiet. Wasn't thrilled about paying for parking but atleast our vehicle was in a secure place. We never drove while were there...walked everywhere. No complaints!!

  • Stayed July 2013, travelled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 August 2013

Very friendly staff, warm and welcoming. Nice ammenities. Wish they had an outdoor pool, but otherwise this was a perfect experience. Cleans, quiet, wonderful!When I come back to Charlotte, I will stay here again!

  • Stayed July 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haymarket, Virginia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2013

We loved being right in Charlotte-it was wonderful walking everywhere and knowing we could use the hotel shuttle, if necessary. The staff was wonderful at check in and in the restaurant. The only quirk was a highly noisy cleaning crew, early in the morning. I would have given a higher rating but the pool and workout facilities were too small.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Christdo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2013

Hotel is in uptown nearby everything you want to be in the area but thats it. The manager is not professional at all. I've stayed at so many hilton properties, and this manager seems completely unfit for the property. Front desk staff at night were ok, but the morning employees are not Hilton material. Breakfast was good, typical HGI breakfast. Rooms need updating. Carpet has strings of fiber pulled out in certain areas and granite has chip marks in them. No cups in the rooms, I guess their trying to save money. Shouldn't the General Manager be staying on top of these issues? Nice looking hotel from the exterior. Interior ok, but rooms needs work. Employees need more training. GM needs to be replaced. If you are a loyal Hilton Honors member like myself and only stay for earning points then you're welcome to stay here and not enjoy this hotel or go down the street and stay at the Hilton. Management of this place is pathetic!!!!!!

  • Stayed May 2013, travelled on business
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Helpful?
1 Thank Lewis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2013

The customer service of this Hilton Garden Inn in Charlotte was the best we have ever received. Kind and friendly - attributes that should be common in all service industries, but usually hard to find.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2013

We chose this hotel due to it's close proximity to the NASCAR museum. The staff was friendly and room was spacious, but I did find a long black hair in our bathroom upon arrival. We ate at the diner for a couple of morning buffet breakfasts and it was a good value for the money. I would suggest pre-booking the breakfast when making hotel reservations and you can save an additional $3 off meals. The one disappointment was the shuttle service. The return was slow and it was obvious that after having to make a follow-up call after not getting picked up after 30 minutes of waiting that we had been forgotten. The driver apologized and said another guy didn't give him the message. Outside of that, I would suggest this hotel for an Uptown Charlotte stay.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Charlotte Uptown

Property: Hilton Garden Inn Charlotte Uptown
Address: 508 E Martin Luther King Blvd, Charlotte, NC 28202-2830
Phone Number:
Region: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Charlotte
#15 Business Hotel in Charlotte
#17 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Charlotte Uptown 3*
Number of rooms: 181
Official Description (provided by the hotel):
The Hilton Garden Inn Charlotte Uptown hotel is in the major North Carolina banking and financial district close to: The Charlotte Convention Center, Blumenthal Performing Arts Center, Bank of America Stadium, Over Street Mall and the new Charlotte Bobcat Arena are all just blocks away. The uptown area is home to many fine restaurants, museums and shopping malls. Charlotte Douglas International Airport is only 9 miles away. ... more   less 
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Also Known As:
Hilton Garden Inn Charlotte Uptown Hotel Charlotte
Hilton Charlotte
Charlotte Hilton Garden Inn

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