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Homewood Suites by Hilton Charlotte Airport
Ranked #38 of 176 Hotels in Charlotte
Certificate of Excellence
Woodstock, United States
1 review
“breakfast”
2 of 5 bubbles Reviewed 30 April 2014

Breakfast was not ready at the time scheduled, either day, and on Saturday morning there was not coffee until after 7:30. Staff seemed to have a lackadaisical attitude about it, and did not address the people waiting why the delay or how long it would be

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, 6 May 2014
Paul S,
Thank you for your review. We are very sorry we didn’t provide the high level of customer service that you deserve during breakfast. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your feedback assists us on opportunities for improvement. We do hope you’ll give us another opportunity to soon to make your stay the best it can be. Thank you again for your feedback.

Kind regards,
Cassandra Seal, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

638 reviews from our community

Traveller rating
    355
    134
    70
    43
    36
See reviews for
208
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225
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Charlotte, United States
1 review
4 of 5 bubbles Reviewed 28 April 2014

This hotel is close to Carowinds. The only issue I had is the hotel is too close to the airport and I am a light sleeper. I was The customer service was great! The pool here is outdoors and you may want to call and see if it's operable because during my stay, the pool had no water in it. They may have been cleaning it during our stay. I have stayed here in the past and the pool was open.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Laketria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, 5 May 2014
Laketria G,
Thank you for sharing feedback from your stay at Homewood Suites Charlotte Airport. Our team takes pride in the level of service they provide and I look forward to sharing your kind comments. I apologize for the noise you experienced from the airport. We value your business and hope to welcome you back in the future. Thanks again.

Kind regards,
Cassandra Seal, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Excellent Hotel served by the nicest team.
Got to the Hotel at 2pm for a flight the following morning.
They guys organised to drop me with the shuttle bus to a local hostelry where a band was playing and others to train station so they could go downtown.

Room Tip: Suite was like an apartment
See more room tips
  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, 25 April 2014
David C,
We’re happy to have been a part of your travels and thank you for sharing feedback from your stay at Homewood Suites Charlotte Airport. I look forward to commending our team on their excellence in service and hospitality. We’re glad you had an excellent stay and we hope you’ll visit us again soon.

Kind regards,
Cassandra Seal, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

What a wonderfully pleasant surprise. Hubby booked this hotel and we arrived very late, so I didn't know what to expect. We couldn't be happier. They upgraded us to a suite and the room was spotless. The beds were so comfortable we all agreed we've never slept so well in a hotel. The staff couldn't be more helpful and friendly and the free breakfast was also very good. All for a very reasonable price. We will definitely be staying here again when we come back to Charlotte.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DebVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, 25 April 2014
DebVW,
Thank you for your positive reflections on your time with us at Homewood Suites Charlotte Airport. I’m delighted to hear our comfortable beds, friendly service, and value added amenities exceeded your expectations. We appreciate the opportunity to serve your hotel needs and we look forward to your return. Thanks again.

Kind regards,
Cassandra Seal, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canyon Country, United States
1 review
4 of 5 bubbles Reviewed 14 April 2014

The hotel was very nice. However we didn't know it was near the airport. It was a noisy stay. We were not using the airport so we didn't realize that it was right next door. If we were using the airport it would have been super convenient.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, 21 April 2014
Richard D,
Thank you for writing. We appreciate your feedback and apologize for any noisy disturbances you experienced during your stay. We value you as our guest and hope you’ll return for another stay in the future. Thank you once again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

This was our first time staying at Homewood Suites and we will certainly being staying again. From the time we arrived , to the comfort of the room and beds, to departure was excellent... Pawleys Island, SC

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank thomasdW6338PH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, 13 April 2014
thomasdW6338PH,
We appreciate your review and positive feedback on the comfort you experienced at Homewood Suites Charlotte Airport. We're pleased to know you'll be returning for future stays and we look forward to welcoming you back as our guest. Thank you again for your review and patronage.

Kind regards,
Paul Feddema, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Charlotte Airport

Property: Homewood Suites by Hilton Charlotte Airport
Address: 2770 Yorkmont Road, Charlotte, NC 28208
Phone Number:
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Family Hotel in Charlotte
#33 Business Hotel in Charlotte
#39 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Charlotte Airport 3*
Number of rooms: 102
Official Description (provided by the hotel):
Imagine a home away from home with abundant, comfortable indoor space and fun outdoor amenities without the required maintenance. You've found it in Homewood Suites by Hilton® Charlotte Airport hotel in North Carolina, located only 3 miles from Charlotte Douglas International Airport.Enjoy apartment-style suites, lush landscaping, a swimming pool and commercial grills near the courtyard. Consider dining alfresco during the daily, hot full breakfast and evening dinner with drinks* served Monday through Thursday. Unwind by practicing on the putting green using our golf balls and putters, or working out in the local fitness center. During the colder months, sip a cup of coffee or hot tea in front of the double-sided fireplace in the lobby.Select from 102 one- or two-bedroom suites for corporate housing, extended stays or weekend getaways. Surf the internet with complimentary WiFi. Give us your grocery list and we will stock your full-sized refrigerator. Use our convenient complimentary airport shuttle service.Enjoy convenient access to AT&T, Goodrich, Premier and Compass. Close to downtown and Historic Southend, this Charlotte hotel features the Douglas Conference Room for 60 attendees. Plan a smaller meeting in the executive boardroom that accommodates 20. Visit the Billy Graham Library, Bank of America Stadium, EpiCentre, Nascar Hall of Fame or Carowinds Theme Park for local entertainment. Look no further than the Homewood Suites by Hilton Charlotte Airport when considering Charlotte hotels near the airport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Charlotte Airport / Coliseum Hotel Charlotte
Homewood Suites Charlotte Airport
Homewood Charlotte
Hilton Charlotte
Charlotte Homewood Suites
Charlotte Hilton

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