I usually stay at Marriott with my family when we travel but we were having some work done to the house and we decided to stay loyal to the brand. The property is a little dated but the staff is great and welcoming. Breakfast was good and my kids slept like babies on the comfortable beds. We were angry that our home took longer than expected, but we felt at home. I especially took to one front desk agent, Marisa. She was great, great smile, great personality and she is made for the hospitality industry. My husband is hard to please but he was truly satisfied with her performance. We were traveling from uptown area one Sunday afternoon when we saw her car on the side of the road and her tire was split. She was in tears and had been waiting for quite awhile, we pulled over to help and my husband offered to switch her tire but neither of us had the tools, the state trooper pulled over as well and helped her contact someone, so we carried on. Usually, i would think nothing of it but i was waiting at the front desk later in our stay almost about a week later and i could hear an employee speaking with someone behind the desk somewhere loudly ! She was speaking about Marisa's car situation, basically calling her a liar and that she just didn't want to come to work. I was baffled ! She was so unprofessional and very rude. She is usually there on weekends and she brings her negative attitude every time. I wanted to speak with a manager but my husband suggested that I write it here with hopes that corporate reprimands her for her unprofessional behavior ! The cursing was loud enough for me to hear and it left a bad taste in my mouth about management to hire such a classless woman. I asked her name later that morning,"Nicky" she answered with attitude, probably upset that I interrupted her conversation with other employees. I hope she feels horrible for slandering this young woman's name when she was telling the truth. Again, thank you to Marisa ! Your future is bright and I wish you well. Ignore the ignorance.
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- Also Known As:
- Residence Inn Charlotte Piper Glen Hotel Charlotte
- Charlotte Residence Inn