Bottom line - NEVER STAY HERE!!!
I have stayed in this hotel a number of times in the past - as a frequent business traveler, location near the airport trumps a lot of mediocres qualities you tolerate for a night. A recent booking issue caused some problems with a reservation as my wife was passing through Charlotte on the way to meet me in Dallas. Just for convenience, I recommended she stay here.
Rather than deal with the issue, the woman who answered the phone chose to just hang up on me rather than try to resolve the problem. I hope that isn't the way she was trained.
Not only am I never staying here again, but I am making sure the Marriott chain knows how poorly this place reflects on their brand. My advise - revoke their franchise and turn it into a Ho-Jo so the level of service is on par with the brand name - Pretty Pathetic!
Taking my loyalty points - buying a juicer and never dealing with Marriott again!
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- Also Known As:
- Springhill Suites Charlotte Airport Hotel Charlotte
- Charlotte Springhill Suites