Overall the Westin. Charlotte is a solid, well functioning property. The public spaces are attractive and well maintained. The restaurant offers good food, though they could stand a little better coordination with group reservations to better anticipate high demand periods due to conventioneers schedules. That said, the management was prompt responding to slow service and did all they could to make it right.
The rooms are quite nice with good furniture (I am a stickler for a comfortable reading chair) and a comfortable bed. Housekeeping left something to be desired, though. On check in a found a half eaten piece of candy on the floor. Day 2 there were wrappers left on the floor and the outside of the toilet was unclean. Day 3 there was a piece of food (avocado) under the desk which was not picked up and turned black (I got on my hands and knees and cleaned that myself). I their defense, they appeared a little under staffed, though. I did, however, get a good night's sleep. The bathroom was well appointed with all the toiletries one might need.
One thing to note: The elevators are quite speedy. This is important in a convention hotel. Crowds cleared easily and quickly following convention meetings.
Service is good overall. Nice, efficient people ready and willing to help. I would definitely recommend it and stay there again if I needed to be in uptown Charlotte.
- Official Description (provided by the hotel):
- Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more less
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- Also Known As:
- Westin Charlotte Hotel Charlotte
- Charlotte Westin