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“EXCELLENT AS ALWAYS - EVEN UNDER PRESSURE”

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Home2 Suites by Hilton Charlotte I-77 South
Ranked #11 of 178 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Charlotte, North Carolina
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“EXCELLENT AS ALWAYS - EVEN UNDER PRESSURE”
5 of 5 bubbles Reviewed 28 July 2014

I am writing this to make sure everyone who reads other reviews about the water pressure issue over the weekend knows the exact truth and behind the scenes how the ENTIRE staff at the hotel handled the situation. DO NOT BLAME THE HOTEL for the lack of water, lack of communication, etc. about the water issues they had over the weekend. The City of Charlotte did NOT keep them informed, updated and aware of the situation so plain and simple the hotel could not provide the guests with the info. SO , with that being said, EVERYONE at Home 2 handled this extremely profressional without question. They deeply felt sorry to the entire hotel guests having the problems and most of all were very genuine in trying to make it better. It's like the same thing if your flight is changed due to an act of God. They were at the mercy of the city and there was nothing they could do. Now, let's not forget how awesome Home 2 is, and especially Charlotte as this is my NUMBER 1 hotel when I travel right now, and it is the best layout, service, comfort, and is always extremely perfect in every way. Thank you to the entire staff and make sure when you read other reviews about the hotel and the water issue you know the truth. Thank you Hotel 2 for making my stay awesome like it always is. God Bless!

Room Tip: Any room is a good room!
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Green Features: This is a total GREEN hotel! The best in the business! Way to go Hilton
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan T, General Manager at Home2 Suites by Hilton Charlotte I-77 South, responded to this review, 29 July 2014
Dear Alan,

Thank you for your candid review! We recognize that you are a Senior Contributor to TripAdivosr, and value your comments. We appreciate the feedback provided by our guests. Glad that Home2 Team took care of your during a challenging time in the area. Our goal is to make our guests experiences wonderful no matter what happens during their stay. We thank you again for your review and your business. Come back and visit anytime!

All the Best,

Juan T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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726 reviews from our community

Traveller rating
    512
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    42
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    10
See reviews for
268
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 July 2014 via mobile

Of the 5 hotels we stayed in during our trip to North Carolina, Home2 Suites is the most family friendly of all of them. From the friendly welcome to the rooms with kitchenette (including full refrigerator, large microwave and dishwasher) and great value for money. Highly recommend this hotel to any family planning a stay in Charlotte or arriving / departing from the airport.

Stayed July 2014, travelled with family
Helpful?
1 Thank CWALLirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan T, General Manager at Home2 Suites by Hilton Charlotte I-77 South, responded to this review, 29 July 2014
Hi CRWALLirl,

Thank you for taking the time to give TripAdvisor reviewers advice regarding Home2 Suites by Hilton-I77 South. It pleases us to know that you and your family had a wonderful experience with our property. Families are welcomed and encourged to try Hilton's newest brand! We are so glad that you and your family enjoyed their stay. Please come back and see us soon!

All the Best,

Juan T
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

I loved the home2 by Hilton, we stayed in the one at Charlotte NC and then a second one in Huntsville AL. Both are wonderful but the one Charlotte was a great experience due to the staff. Chris the man at the front desk has such a welcoming character and is so open. We definitely appreciate his service. Thank you Chris and thanks to the whole team!!! We had a great stay.

Room Tip: We had one on the first floor close to laundry and fitness room. In my opinion the 1st floor is pret...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan T, General Manager at Home2 Suites by Hilton Charlotte I-77 South, responded to this review, 29 July 2014
Hi Dan K,

Great Review! We really appreciate your genunie feedback on TripAdvisor. Chris is a great addition to our amazing team! I appreciate Chris's efforts to make you make you, and all guests feel welcomed. It's guests like you who assit other family and travelers when trying to make their hotel accomodations in Charlotte! Once again, we appreciate your review, but most importantly we THANK YOU for being our guest.

All the Best,

Juan T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loganville, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 23 July 2014

Great place to stay for long term business travel or families with kids. Can prepare meals in the room on occasion or dine out! Rooms are clean and compact. Easy access to highway and there's a walking trail.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Zaneta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan T, General Manager at Home2 Suites by Hilton Charlotte I-77 South, responded to this review, 29 July 2014
Hi Zaneta,

We apprecaite your wonderful review on TripAdisor! Thank you so much for trying Hilton's newest brand, Home2 Suites when you visited Charlotte. It was a pleasure to have you here. Make sure to come back and see us next time you're in Charlotte! Thank you for your business, and more importantly, thank you for being our guest.

All the Best,

Juan T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winter Garden, Florida
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

Home2 suites is new to the Hilton line and I wish they had been around earlier. The deco of this location is very modern and zen like. The lobby and breakfast area definitely set your expectation for a restful/relaxing stay. The room was thoughtfully laid out. Big enough to fit everything you would need away from home. It made for a very comfortable stay. I will definitely be looking for more of these whenever I travel.

  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rabens_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan T, General Manager at Home2 Suites by Hilton Charlotte I-77 South, responded to this review, 23 July 2014
Dear rabens_family,

We are honored by this review! As a senior contributor to TripAdvisor this feedback is VERY important to other familes when making travel arrangements to Charlotte. Great news, your WISH for more Home2's will be coming true! You will start to recognize this brand in many other places VERY SOON!! Be on the lookout for them as your are making your travel plans. Make sure you and your family come back to visit next time you're in Charlotte. Thanks again for your review, and our sincerest thanks for you being our guest.

All the Best,

Juan T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nassau, Bahamas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

This hotel is brand new! If you are on a budget and expect the amenities of a more expensive hotel then this is right for you. Close to the airport and shopping!! Excellent staff!! Family friendly!! The sound insulation was a little bothersome but far outweighed by everything else. Internet was great...and free!! Parking was excellent...and free!!

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
3 Thank Danielle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan T, General Manager at Home2 Suites by Hilton Charlotte I-77 South, responded to this review, 23 July 2014
Dear Danielle V,

We appreciate you taking the time to review Home2-I77 South. It was a pleasure having you as our guest! Our goal is to treat every single guest like family because we are Home2! Thank you again for yoru business. Most importantly, we sincerely thank you for being our guest.

All the Best,

Juan T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Great concept hotel. Loved the hotel design, colors and room. The bed was super comfortable and the vibe at breakfast was mello -unlike other breakfast-included properties. Little details set this hotel apart. The body wash and shampoo dispensers in the shower, the inviting outdoor seating area with fireplace in the middle, and the well-stocked kitchenette in the room. A pleasant stay and a true value!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mbhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan T, General Manager at Home2 Suites by Hilton Charlotte I-77 South, responded to this review, 21 July 2014
Dear Mbhead,

We appreciate your valuable feedback on TripAvisor! Most importantly, we thank you for being our guest. Thank you for recognizing the thoughtfulness that went ino the design and layout of the rooms, and concept of the Home2 Brand! Once again, thank you for your review. We appreciate your business.

All the Best,

Juan T
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton Charlotte I-77 South

Property: Home2 Suites by Hilton Charlotte I-77 South
Address: 6025 Tyvola Glen Cir, Charlotte, NC 28217-6431
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 178 Hotels in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Home2 Suites by Hilton Charlotte I-77 South 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
At Home2 Suites by Hilton®, you’re greeted by contemporary style, an engaging staff and customizable suites that fit your budget. You can relax in your suite, work in the Oasis or unwind after a long day on the patio by the fire pit. In the morning, you’ll enjoy a complimentary breakfast, stay connected with free Wi-Fi throughout the hotel or burn off some calories in our saline pool. Whatever you do, you’ll realize you’ve never stayed in a hotel quite like this before. That’s because Home2 Suites is unlike any other hotel out there. Next time you travel, choose Home2 Suites by Hilton. It’s where you’re Free to be you™. ... more   less 
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