We were lucky to book early for the stay and park program. The hotel is in need of some updating and repairs, overall it was okay for the nights stay, the best part is easy access and proximity to airport.More
We were lucky to book early for the stay and park program. The hotel is in need of some updating and repairs, overall it was okay for the nights stay, the best part is easy access and proximity to airport.MoreShow less
Thank you for choosing our hotel and for taking the time to write this review. We are glad you enjoyed your stay and our location which is just a couple of miles from the airport. We are nearing the final stages of renovations whill take care of the updating and repairs you mentioned, so we hope you will come back and see us again and enjoy our new look!
We were flying out of Charlotte for an 8 day stay in the Virgin Islands for our honeymoon. It was a 4 hour drive from home to Charlotte but we had an early flight so we drove in the evening before. This hotel was perfect. Great customer service, clean rooms, a yummy hot breakfast and altogether a great place to stay! It was definitely an awesome start to our special time :)
Thank you for staying with us and for taking the time to write this great review! We are soooo glad you enjoyed your stay as you began your honeymoon trip. We sincerely appreciate your kind words and thank you for mentioning some of our greatest attributes. Thanks again, and we look forward to seeing you back again soon!
This hotel is fine for an overnight stay. Nothing fancy, but was adequate for our needs. The hotel is a little hard to find but was fairly clean and the staff was about 1/2 interested in checking us in. The breakfast was below average but the coffee was fine.
Thank you for choosing our hotel and for taking the time to write this review. We apologize for apparently falling short of your expections, but glad you seemed to find your stay to be satisfactory overall. I can assure you we will use your comments to ensure all future guests will be fully satisfied. Thanks again, and we hope you will return to see that our hotel is normally a great place to stay!
If you want clean, if you want a comfortable bed, if you want quiet, if you want security, and if you want value for your money, this is the hotel you want. Remember, this is an airport hotel and is not a resort, but it takes care of all your needs and more. The staff here is among the friendliest I have ever experienced and each of them seems anxious to help you in any way they can. The van to take you to and from the airport is available when you need it and the drivers are just as friendly as the other members of the staff. We have stayed in this hotel several times and each time all of our expectations were met and now, when flying into or out of Charlotte, we never consider any other hotel.
Thank you for being a regular with us, and for taking the time to share your experiences. We are so glad you enjoy our hotel and that we have been able to meet your expectations. Thank you also for pointing out many of our top features. Our staff especially appreciates your kind words of recognition for them and thier tireless efforts. Thanks again, and we hope to see you back soon!
The hotel is okay it could be better. The staff could be trained better. The rooms could usea little TLC. In my room the fsaucet was leaking. Just minor maintenance issues that need to be taken care of.
Thank you for choosing our hotel, and for taking the time to share your experience. We apologize for falling short of your (and our) expectations. We have taken note of the issues you mentioned and will be giving them our full attention in order to improve our performance for future guests. We do have the final stages of renovations underway, and completion of that will go a long way toward meeting our goals. Employee training is always in progress, and we will be continuing with more of that, especially for our newer associates. Your comments will be used constructively, and we do hope to see you again so you can see our improvements, and that our hotel is normally a great place to stay!
Great staff that goes out of its way to make your stay comfortable. The property is undergoing an upgrade but is still very traveler friendly. The breakfast is great and the location is just off the interstate which makes getting around Charlotte very easy. The rooms are very clean and comfortable. We have stayed at this property over a dozen times and have never been disappointed.
Thank you for being a regular guest and for taking the time to write this great review! We are sooo happy you enjoy staying with us, and sincerely appreciate you coming back. We look forward to having you back again, and will do our best to make your next stay even better than your previous ones!