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“Changed my attitude...”

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Hilton Garden Inn Charlotte Airport
Ranked #13 of 180 Hotels in Charlotte
Certificate of Excellence
Reviewed 15 March 2014

After a long day with customers and driving, just walking into the Hilton G.I. lobby was relaxing. A library to the right, comfortable sofas ahead, people having drinks to the left...I should've gotten here 2 hrs earlier! The General Manager greeted me at the counter and shook my hand. Great location and easy access to I-85 and I-77.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Russ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle K, Guest Relations Manager at Hilton Garden Inn Charlotte Airport, responded to this reviewResponded 20 March 2014

Russ F,

Thank you for this kind, five star review. We cannot thank you enough for recommending our relaxing atmosphere, comfortable accommodations and social environment to fellow travelers. We are glad to hear that you enjoyed your stay and look forward to seeing you again soon!

Sincerely,
Hilton Garden Inn Charlotte Management Team

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679 - 685 of 716 reviews

Reviewed 13 March 2014

The front Desk service I received was very poor and it did not get better until the next morning.The rental was having a very bad day and was not providing good customer service and then the hotel van never came to the air port to pick up me and my family.After calling five times you think something would have been done .We took another hotel van who brought us to the Hilton.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Tommy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle K, Guest Relations Manager at Hilton Garden Inn Charlotte Airport, responded to this reviewResponded 19 March 2014

Tommy B,
Thank you for your review. We strive to offer excellent customer service to each and every hotel guest, so we are disappointed to hear that we did not live up to those high standards on this particular visit. Our General Manager would love the opportunity to speak with you directly about your stay. We have sent you a private message in hopes that you will tell us the best way for her to contact you during the week. Thanks in advance for your time. It is feedback like yours that allows us to improve the overall experience for hotel guests.
Sincerely,
Hilton Garden Inn Charlotte Management Team

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Reviewed 13 March 2014

Booked this hotel on a whim while driving back to Charlotte from a work trip and before headed back to LA. Hilton is always great and consistent - this is no exception. The hotel staff were always nice and willing to help. Fitness center was better than most as it had free weights, much appreciated! Free parking and clean, spacious rooms- couldn't ask for more!

  • Stayed: March 2014, travelled on business
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Thank Nichole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle K, Guest Relations Manager at Hilton Garden Inn Charlotte Airport, responded to this reviewResponded 19 March 2014

Nichole P,
Thanks for joining us at our brand new Hilton Garden Inn hotel in Charlotte, North Carolina. We are absolutely delighted to hear that you enjoyed your stay and truly appreciate the kind words about our friendly team, on site fitness center and spacious guest rooms. We cannot thank you enough for recommending our hotel to fellow travelers. Please come back to see us again
soon!
Sincerely,
Hilton Garden Inn Charlotte Management Team

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Reviewed 12 March 2014 via mobile

Great location to the clt airport! The staff was friendly and accommodating. My room was clean and comfortable. Everything you could want... and more. Highly recommend this hotel if you are in the area!

Stayed: March 2014, travelled on business
Thank Kilgome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle K, Guest Relations Manager at Hilton Garden Inn Charlotte Airport, responded to this reviewResponded 19 March 2014

Kilgome,
Thank you very much for this five star review! We are so glad to hear that you enjoy our close proximity to the airport and our clean, comfortable guest rooms. We cannot thank you enough for recommending our friendly team and comfortable accommodations to fellow travelers.
Please come back to see us again soon.
Sincerely,
Hilton Garden Inn Charlotte Management Team

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Reviewed 12 March 2014

This is a NEW hotel, 3 months old i was told when checking in. It is big, clean and moden with some touches i have not seen in my dozens of stays at HGI's all over. Library in lobby, washing machines, outdoor pool, LARGE outdoor sitting area with big, comfortable chairs and a HUGE open bar (16+ seats) that make it a really nice place to relax after a long day. Rooms were big, highceilings and clean. Without a doubt the BEST HGI i have stayed at and will definately be back if my travels bring me this way.

  • Stayed: March 2014, travelled on business
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Thank djlnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle K, Guest Relations Manager at Hilton Garden Inn Charlotte Airport, responded to this reviewResponded 19 March 2014

Djlnj,
Thank you very much for joining us at our brand new Hilton Garden Inn hotel in Charlotte, NC. We just opened in December of 2013, so we are delighted to hear that you love the unique amenities that we have to offer hotel guests. We look forward to sharing all of this positive feedback with our team and hope to see you again soon!
Sincerely,
Hilton Garden Inn Charlotte Management Team

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Reviewed 9 March 2014

Wonderful experience. Great atmosphere, staff was very engaging and friendly. Not sure what the food policy is in the morning. Free coffee for sure, but the other food sitting out might need to be bought.

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Jerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle K, Guest Relations Manager at Hilton Garden Inn Charlotte Airport, responded to this reviewResponded 19 March 2014

Hi Jerry W,
Thank you very much for this kind review. We are glad to hear that you enjoyed your stay and truly appreciate the kind words about our friendly team and great atmosphere. Next time you call to make your reservation, please ask our team about our bed and breakfast package which includes a complimentary breakfast buffet. Thanks again for your time. We appreciate it and look forward to seeing you in the future!
Sincerely,
Hilton Garden Inn Charlotte Management Team

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Reviewed 9 March 2014

New building , very clean . Staff was great and friendly, shuttle drivers made use feel right at home. The food to are surprise was GREAT, breakfast made to order great value as well. location was very quiet and relaxing, with walking trails around two water ways. I give it a rating of A+++++

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle K, Guest Relations Manager at Hilton Garden Inn Charlotte Airport, responded to this reviewResponded 19 March 2014

John R,
Thank you very much for five stars and A+ ratings! We cannot thank you enough for recommending our friendly team, quiet atmosphere and delicious food to fellow travelers. We are delighted to hear that you feel we offer a great value to hotel guests and look forward to seeing you again in the future.
Sincerely,
Hilton Garden Inn Charlotte Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Charlotte Airport

Address: 2400 Cascade Pointe Blvd, Charlotte, NC 28208-6710
Phone Number:
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 180 Hotels in Charlotte
Price Range: £75 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Charlotte Airport 3*
Reservation Options:
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