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“Top Facility” 4 of 5 bubbles
Review of Renaissance Charlotte SouthPark Hotel

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Renaissance Charlotte SouthPark Hotel
Ranked #16 of 176 Hotels in Charlotte
Certificate of Excellence
Cincinnati area
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Top Facility”
4 of 5 bubbles Reviewed 8 October 2013

This is a very high level facility with an impressive lobby-restaurant-bar area. It also has very nice pool, fitness room and outdoor terraces. The location adjacent to a large high level shopping mall is also a plus. The rooms are larger than average and well furnished. The staff was generally very pleasant and attentive. The doormen were especially helpful and personable. The only negative was the lack of execution of a planned service for our wedding guest group (about 30 rooms). We had arranged to have welcome gift bags provided for all of our registered group. We had provided the list of all guest names who should receive these but they were given to only about half of those on the list. this was important because directions to chruch and reception were included in these gift bags. We collected the "left over" bags at the conclusion of the event but were disappointed that this was handled poorly even after advance agreement that this would be no problem.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Homestead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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837 reviews from our community

Traveller rating
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    226
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Greer, South Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 October 2013 via mobile

My husband and I visited Charlotte for a shopping weekend. The Renaissance made our stay very special. Everyone was do friendly. The room was spacious and clean. The price was very reasonable also. I would definitely recommend this hotel, especially if you are visiting SouthPark Mall.

Stayed October 2013, travelled as a couple
Helpful?
Thank JenniferDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 6 October 2013

Outstanding service at every level of this fine hotel. The managers and staff are anxious to make your stay the most enjoyable it can be. And you'll never meet a more energetic or upbeat bellman/valet than Danny. All smiles at all times. Looking forward to our next trip here.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JLFLorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, SC
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 6 October 2013 via mobile

I cannot say enough great things about the staff at this hotel. They have a way of making each guest feel valued. Raina and Jessica (JB), the front desk Manager, were both extremely helpful with a number of things. Thanks, ladies! You both made our trip very special!!
Michael and Danny, two of the luggage valets/ greeters, were so much fun and also expressed that same attitude of wanting to make each guest feel special.
Lyndon, the Club Lounge attendant, was extremely attentive and served his club lounge guests with a smile on his face.
We dined at the bar twice and enjoyed our food and beverages both times. The service here was very good as well. They actually have a pretty decent wine list, and the chicken Caesar salad was one of the best I have ever had!
The location of this hotel can't be beat. It is a short walk away from Taco Mac (Piedmont Plaza?) in the event you want to watch several sporting events at one time. The Southpark Mall is across the street, as well, which has lots of great shopping and dining choices.
This hotel was beautifully decorated and well maintained, but what sets this hotel apart from so many is the staff. This will definitely be our hotel of choice when we stay in Charlotte.

Stayed October 2013, travelled as a couple
Helpful?
Thank FSUgirlGreenville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flower Mound, Texas, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 October 2013

The catering staff was excellent. Specifically Regina, who went beyond the call of duty in being responsive to the needs of the attendees. The staff was quick to respond to requests. The hotel was clean, the beds comfortable and the food consistently very good.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Connie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
359 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 4 October 2013 via mobile

The South Park area of Charlotte is quite nice. This hotel is near a variety of restaurants and an upscale mall. About 20 min from downtown charlotte. The bed was nice and the service was authentically helpful. They actually left my towel for reuse unlike many hotels that claim to be environmentally conscious.
The food was good and fresh and they have free cocktails in the lobby each evening. Fantastic courtyard area for hanging out. We had a meeting in their space and it was fine but the chairs were typically hard and uncomfortable.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Live2traveldaworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olive Branch, Mississippi
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 30 September 2013

I had a business meeting scheduled at the hotel on Tuesday. While traveling into town on Monday, the airline lost my luggage, causing much frustration and angst. Taylor's compassion and understanding was gratefully received. She made a stressful situation tolerable.
The hotel was modern and clean, very nice. I will definitely consider Renaissance for future trips.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Charlotte SouthPark Hotel

Property: Renaissance Charlotte SouthPark Hotel
Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance

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