We book at this Marriot for a two night stay for a family member's anniversary party two weeks ago. We have stayed in numerous Marriott's all over the East coast. We were very impressed with the Renaissance Charlotte SouthPark. Upon arriving we were very impressed with the facility. A very beautiful Marriot. We greeted at the door by a an extremely engaging doorman. We were immediately offered a beverage and snack by the check-in staff, The lobby and adjoining longue and restaurant are lovely (although we did not have the opportunity to try the restaurant so I cannot speak to the food). The check-in was seamless and the front desk staff extremely friendly. We were given a room on the 6th floor. A beautiful corner room.
But...... upon sliding our keycard into the lock, a problem became evident when a little dog that was in the adjacent room heard us and started yapping, and yapping, and yapping. Clearly nobody was in the room with the dog and it would start barking the second it heard any noise at all. Every time we moved in the room it started yapping incessantly. We quickly called down to the front desk and asked if the hotel was 'animal friendly'. The front desk attendant said it was not. We then told them about the yapping dog in the room next to us. She checked and (what a shock) the people that had checked into that room had said that they has a 'service dog' with them. We asked if it was allowed that people leave their 'service dog' in the room when they went out. The very nice girl said that it was not allowed and that they dog should have not been left alone and that she would have the manager look into it and get back to us.
To be completely honest, I thought that I might have been given a little lip service and the manager or someone else would call be later and tell me that their was nothing that they could do about it. Boy, was I wrong.
Approximately ten minutes later we heard knocking on the door of the rom with the yapping dog and the loud announcement "MANAGER". He knock and announced himself several times and then we heard the door being briefly opened and then closed and the manager walk away.
It was another ten minutes before our phone rang. It was the front desk. The young girl told us that the manager had been up to the room (which we knew) and that the dog should definitely not be allowed in the room but they did not have a contact number for the people in the room and they would have to wait until they returned to "take care of it" but it would be "handled".
I should mention at this juncture that during this entire time the dog hadn't stopped barking for five minutes. I told the front desk that I really didn't care what happened as long as the 'dog people' were moved.
An hour later we left for a party. I stopped at the front desk. I gave her my name and immediately another young woman, who I assume was a manager at some level, immediately came over to me and apologized. She told me that they had locked the people out of their room so that they would have to come to the front desk upon their return. I said that I assumed that they would be moving the to another room. She said no, the people would be asked to leave the hotel.
WOW. We were impressed. Talk about responsive and definitive service. They run a very tight ship at the Renaissance Marriot SouthPark.
We returned late that evening and, sure enough, no yapping dog. The next morning I asked the front desk what had happened and she very pleasantly told me that, upon their return, the customer was asked to leave the hotel and they did. Bet they didn't forget their 'service dog' that time.
We then went to have breakfast in the concierge longue. Everyone we came in contact with at this facility was extremely friendly by the employee manning the longue had them all beat. What a nice guy. And... the breakfast the delicious as well.
I would highly recommend the Marriot Renaissance SouthPark and if I am ever again in Charlotte I will definitely stay there again.
One last note: There are people out there that need service animals to get through their day. They provide badly needed emotional, and sometimes physical, support. Many of these people are military personnel that have served our Nation proudly. It is people like the ones that left their yapping lapdog dog in the room next to us that are going to ruin it for all of those that have an actual need. These people think they are being cute and smarted than everyone else by 'conning' the system so that they can take Flopsie, or Sweetie, into a hotel or an airplane. They may in fact be conning the system but, sooner or later, their abuse of the system will result in even actual, real-deal, service dogs being banned. That would be a tragedy.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Marriott, Expedia, Booking.com, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your Renaissance Charlotte SouthPark Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Renaissance Charlotte
- Charlotte Renaissance