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“Road Trip to Washington DC”

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Courtyard Charlotte University Research Park
Ranked #84 of 180 Hotels in Charlotte
Reviewed 12 July 2014

This was a stopover on the the way to Washington. Very nice hotel and a comfortable renovated room which met up with standards expected from Courtyard. Very pleasant and accommodating staff. There was an emergency just after 11 pm with the fire alarm going off in the rooms and all over the hotel which was handled very well. We had to evacuate the hotel for a short period of time. The next morning, we enquired about the cause of the alarm which turned out to be a burst water pipe. The lady day manager was so apologetic and offered us a complimentary breakfast. It was excellent along with the two ladies running the restaurant. We even had a a follow up email from the manager Steve first thing in the morning apologizing for the inconvenience to which I replied was not a problem because safety of the guests and staff was the top priority. Full marks to a great staff and comfortable stay.

  • Stayed: June 2014, travelled as a couple
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Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 - 87 of 137 reviews

Reviewed 12 June 2014

We had a recently renovated 1 bed suite with connecting door. We were told all of their 1 bed suites had a connecting door - there was some noise from the neighbors (and the hallway), but it wasn't significant, and only in the sitting area.
The bed was comfortable and the sheets clean, however some of the furniture was a bit dusty. The refrigerator was very small, and whilst the sofa looked nice it was very uncomfortable to sit on. The lamps were also more about looks than function, and that seemed to be the case with most of the furniture.
The balcony was too small to really use, but it was nice to be able to open the doors, especially as the a/c was not very effective.
The staff were efficient but a bit disinterested. The parking spaces were a bit small and thanks to a couple of trailers taking several spaces each there wasn't sufficient parking for all guests.

Room Tip: Staff said all 1 bed suites have connecting doors
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  • Stayed: April 2014, travelled as a couple
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Thank 4states
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Steve K, General Manager at Courtyard Charlotte University Research Park, responded to this reviewResponded 16 June 2014

Dear 4states,

Thank you for taking the time to respond concerning your stay. Please accept my apologies for the issues you encountered . I am reviewing the issues with my team and appreciate our guests feedback to help us improve our service and product. I hope that you will give us the opportunity to serve you again on future visits to Charlotte.

Sincerely,

Steve K
General Manager

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Reviewed 10 June 2014

This hotel is very convenient to Interstate 85 and other major roads around Charlotte. Many shops and restaurants and shops are within walking distance or a short ride. The staff was very friendly and efficient during check-in. The staff indicated that the hotel had undergone a renovation and the room we were assigned was in fact one of those rooms. The room was very nice, overlooked the pool. Although the pool was full of kids in the evening, with the balcony door closed you could not hear any noise. My one complaint in this hotel was for the cleaning staff. The bath/shower had a waterline ring around the tub. Also, the pull-out sofa bed which needed to be used by granddaughter had not had the linens changed since there was a car rental agreement for a prior guest stuffed in between the sheets and the blanket. The customary toiletry items were also not replaced and the one that was there was nearly empty. I personally rely on these items when I am on a short one/two night stay. Good thing I brought my own on this trip.

Room Tip: When we checked-in we saw large groups of kids in the lobby; if noise is of a concern then be sure t...
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  • Stayed: June 2014, travelled with family
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Thank Tina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Courtyard Charlotte University Research Park, responded to this reviewResponded 11 June 2014

Dear Tina M,

Thank you for taking the time to complete a review for your recent stay with us. Please accept our apologies for the cleanliness issues with your room during your stay. I can understand your frustrations and assure you that I will address this with our team. Everything we do is focused on exceeding our guests expectations, and in this instance, we failed terribly. I hope that on your future visits to Charlotte, you will give us another opportunity to have you as our guest.

Sincerely,

Steve K
General Manager

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Reviewed 2 June 2014

We were in Charlotte for a concert at the PNC Music Pavillion and chose to stay at the Courtyard Marriott Charlotte in University Research Park due to its location. There were four adult family members traveling in our group. We stayed comfortably in a room with two double beds. We had a problem with our shower in our first room and were immediately moved to an upgraded room on the same floor. We found the facility to be clean, the beds comfortable, and the staff helpful. My only negative comment would be that the outdoor swimming pool was dirty when we went out to use it at 12 pm, and my brother had to clean it. All in all I would say that this hotel was a good selection and value for the money.

  • Stayed: May 2014, travelled with family
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Thank Teachgz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

Standard Courtyard - Renovations Completed

Bistro staff is a very happy to serve group. Room is normal for a Courtyard with the bonus of a balcony. Exercise facility is a bit small(it was full in the mornings). Outdoor pool only.

What you would expect from a Courtyard - Very good if the area fits your bill.

Room Tip: Ask for a balcony.
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  • Stayed: May 2014, travelled on business
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1  Thank JessFuquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

Even under renovation this suburban Courtyard offered great service and a nice room. Close to UNC Charlotte and major highways. We were upgraded to a suite which was ideal for our work. The room was bright and even featured enough plugs for two computer laden guests.

  • Stayed: April 2014, travelled on business
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Thank NSNSNRNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren C, Property Coordinator at Courtyard Charlotte University Research Park, responded to this reviewResponded 23 April 2014

Greetings,
We appreciate you choosing to stay with us at the newly renovated Courtyard University, and thank you very much for your kind remarks! I’m so happy to hear that you found our rooms appealing to your travel needs, stylish, and that you enjoyed our convenient location with easy access to many Charlotte destinations. We hope to see you again soon when your travels bring you back to Charlotte!

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Reviewed 23 January 2014

We enjoyed our stay. Check in was easy and the front desk clerk was very helpful and informative. We dined at the Bistro and the food was very good. The young lady working was very pleasant and assisted us in making a great food selection. The room was clean and well furnished. We enjoyed the lobby/lounge area. We would definitely re-visit.

  • Stayed: January 2014, travelled with family
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2  Thank Peggy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren C, Property Coordinator at Courtyard Charlotte University Research Park, responded to this reviewResponded 26 February 2014

Greetings Peggy B.
Thank you for choosing to stay with us at the Courtyard University in Charlotte, and thanks for providing your feedback. We are very pleased to hear that you enjoyed every aspect of your experience at our hotel. I will be sure to pass along your remarks to our associates. We look forward to having you stay with us again when you visit Charlotte!

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Additional Information about Courtyard Charlotte University Research Park

Address: 333 W W T Harris Blvd, Charlotte, NC 28262-3341
Region: United States > North Carolina > Charlotte > Mineral Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#55 Business Hotel in Charlotte
Price Range: £81 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte University Research Park 3*
Number of rooms: 152
Official Description (provided by the hotel):
This Courtyard hotel in Charlotte, NC is located in University Research Park, a 3200 acre business park, home to the area's growing business community; IBM, TIAA-Cref, AREVA, McKesson and Allstate call the city home. In addition, this Charlotte area hotel is centrally located to UNC Charlotte, the convention center and uptown. For race day, our Charlotte Motor Speedway hotel is conveniently just 7 miles from the track. Whether here for business, leisure or to visit family, our UNCC hotel provides well designed rooms and convenient amenities including The Bistro and free high-speed internet. Stay in shape with our fitness center or relax in our outdoor pool. Planning a group function? Our UNC Charlotte hotel offers 1,250 square feet of flexible meeting space for seminars, reunions and events. Visit the Courtyard Charlotte University Research Park today and see why the blend of services and amenities make it a top choice among hotels in Charlotte for business and leisure travel. ... more   less 
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Also Known As:
Courtyard Charlotte University Research Park Hotel Charlotte
Charlotte Courtyard
Charlotte Marriott

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