Was here recently for business. Checked in late, and was given a room in the top floor. Noticed that the heater wasn't really putting out any heat, so set it to 80. After 30 mins. it was still cold, and called the front desk....took some time to answer, since it was late. The front desk said they'll send the technician up, and I took a shower in the meantime. An hour later, still no show...so called the front desk again. They said that the engineer came up, but did not knock (as I had the do not disturb sign), the front desk had called, but since I didn't answer.....(hey, I was in the shower...and didn't hear rings), he left. They also did not leave any voicemail, which I found odd. Since it was past midnight, they could not fix anything and could only offer an additional blanket....that was quick - 5 min.
Next morning, the air from the ventilation system was still cold, and when I enquired from the front desk (about 9 am), they immediately sent a technician up to my room. He fixed the problem - turns out it was a stuck valve on the cold water, in 15 min. After he left, the air was 'warmer', but with a setting at 80F, it was lukewarm at best.
The HVAC system needs to be updated for sure.
Beds were A-OK, and they provided free hot breakfast. However, the breakfast ends at 9am, which was too early, since I got in late the night before, and didn't wake till 8.30am.
The fitness room was adequate, though a couple of weight machines would have been nicer.
- Official Description (provided by the hotel):
- Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more less
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- Also Known As:
- Embassy Suites Charlotte
- Charlotte Embassy Suites