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“Great Hotel”

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Embassy Suites by Hilton Charlotte
Ranked #48 of 178 Hotels in Charlotte
Gainesville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
Reviewed 18 July 2014

We stopped in for 1 night to break-up our 9 hour trip and we thoroughly enjoyed our stay. Hotel is beautiful and well maintained. My wife enjoyed the complimentary drinks and we both enjoyed the wonderful breakfast. We'd stay again!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Virginia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

I have never been disappointed with Embassy Suites and this experience was no exception. Attentive staff, children loved the breakfast and evening snack, very comfortable and central to the things we wanted to do in Charlotte.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Deborah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft Lauderdale
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 15 July 2014

This hotel has fallen to an all time low...the rooms are shoddy, the carpeting in the halls are torn and buckled, the restaurant is disgusting, the breakfasts are unsanitary and we are appalled that this is an ES. Side-bar is that recently the Embassy Suites I've stayed in have all deteriorated from the hotels in the past. We like the Hilton chain, but will not stay at any Embassy Suites again!!!

Room Tip: None of the rooms are good!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank shellster249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

We lover Embassy Suites and so do our kids but this location does not live up to the cleanliness of others that we have stayed in. Especially the bathroom. I felt like I had to clean up before we all used it. It is something I would have expected from a Super 8 or something on ES.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 July 2014 via mobile

We like to stay at the Embassy Suites because of the free breakfast. The breakfast at this hotel was fine. Although the atrium, where the food is served and eaten, was dirty. The floor was dirty, the tables weren't bussed, it was just a mess. It reminded me of being on a Carnival Cruise.

Cleanliness is what's most important to me. If the staff is rude, I don't care too much, if my room is clean. But this is not a clean hotel. We saw hair in the bed when we pulled back the streets. I left a note for housekeeping to change the sheets, but they did not.

Stains were on the carpet and furniture. Water stains were on the walls. Weird smell as if rodents live in the walls. When housekeeping cleaned the room, we didn't get new towels.

We were in town for a youth sporting event and there was no time to go looking for another hotel, and kids don't see what I see. Had it been just my spouse and me, we would've gone to the Hyatt Park Hotel. Others, who were in town for the same event, gave it great reviews.

Charlotte is a great city, but I wouldn't stay at this hotel or this area.

Stayed July 2014, travelled with family
Helpful?
1 Thank Priceice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review, 11 July 2014
Hi Priceice

Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area as we know how important it is for our guests. Based on your comments, we are reviewing with the housekeeping staff so this situation doesn’t happen again. We hope that if your travels bring you back to the area you’ll consider staying with us again.

Thanks, Kevin - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morehead City, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 July 2014

We arrived for our vacation on 7/3/2014, our family of 4. We requested and paid for a high floor (thankfully) and it was received. The room had an odd smell to it, like they were trying to cover up something. We noticed the side chair in the living room was disgustingly stained on both sides; however, they turned it over to the "less" stained side. The next morning, we went downstairs for the complimentary breakfast to find long lines, luke warm food and dirty tables. The coffee was watered down and less than desirable. After a wonderful 4th of July at the US National White Water Center, we returned to the hotel to find about 45 kids in the pool without enough supervision, every machine in the workout facility was being utilized by children without supervision, the line for the Manager’s Reception was extremely long with only 1 bartender. I had to call the front desk at 11:15pm to see what time “Quiet Time” was because of all of the loud laughter and chatter coming from the lobby. The front desk stated it was at 10:00pm and I shared with him that it was 11:15pm and past that time. He said, yes, it is past quiet time and I then said, could you please send someone into the lobby to quiet them, and he said, yes, he would. The next night, 7/5/2014, we went down for breakfast again to see the same thing – it was like a cattle call for friends and family in the area to come join the free breakfast at the Embassy Suites. We ended up going out for breakfast and coffee. Needless to say, we will not be staying here again.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank kerin585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anderson, South Carolina
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2014 via mobile

The service was great. The rooms were clean. The breakfast bar was good. It was a little crowded they five family reunions going on. Other than that everything was wonderful. This will be my spot the next time I travel to Charlotte.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veedubie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Charlotte

Property: Embassy Suites by Hilton Charlotte
Address: 4800 S Tryon St, Charlotte, NC 28217-2402
Phone Number:
Region: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more   less 
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Also Known As:
Embassy Suites Charlotte
Charlotte Embassy Suites

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