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“Comfortable bed and immaculate accommodations”

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Hilton Charlotte University Place
Ranked #20 of 178 Hotels in Charlotte
Certificate of Excellence
Bloomfield, United States
1 review
“Comfortable bed and immaculate accommodations”
Reviewed 7 January 2014

You will definitely enjoy your stay at the this Hilton which was recently renovated. The beds are comfortable and there are restaurants within walking distance. The staff was pleasant and accommodating.

  • Stayed January 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Atonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, 8 January 2014
Dear Atonia G,

Thank you for sharing feedback from your recent stay. It is great to hear that the room renovations we are currently going through are being so well received by our Guests. We look forward to seeing you again next time you visit Charlotte.

Regards,

The Hilton Charlotte University Place
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1,549 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (245)
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English first
Staten Island, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

This is a decent property and I may have just been unlucky. I had meetings all day, got in late and my heat didn't work, the halls sounded like Chucky Cheese on a Saturday afternoon and I thought with the shower control at 5:00am. When I explained my situation in the morning, I was told someone would contact me. All I ever received was this survey and I'm sure I still won't hear anything. Sleepless in Charlotte

  • Stayed January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, 8 January 2014
Dear Richard R,

Thank you for sharing your feedback your recent stay. I am truly sorry for the experience you encountered and can assure you that is not acceptable nor typical of the service we provide here at the Hilton. I know you have been contacted by the hotel since your departure and sincerely hope you will allow us to serve you again in the future.

Regards,

The Hilton Charlotte University Place
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Newark, DE, United States
1 review
Reviewed 6 January 2014

Excellent stay from start to finish. Food quality went above and beyond my expectations. Stuffed Hushpuppy appetizer was original, unique and delicious. Could not have enjoyed my dinning experiences any more wether it be in the restaurant, at the bar or through room service. Bartender Friday night did an amazing job servicing my party and he is a great associate to have on staff. Room was well kept, clean and had everything I would need. Bed was very comfortable and I usually have trouble sleeping on the road.

  • Stayed December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Timothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, 8 January 2014
Dear Timothy T,

Thank you so much for sharing your experience from your recent stay. The culinary staff will be excited to hear all the compliments reagrding the food and service. We are happy you were able to get a good night sleep while traveling when you probably needed it the most. Please come back and see us again upon your next trip to Charlotte.

Regards,

The Hilton Charlotte University Place
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Columbus, United States
1 review
Reviewed 4 January 2014

6 rooms were booked to have a great day before a wedding in the area. The service and staff were great and it gave us the availability to all be together in a very relaxed atmosphere. The restaurant helped greatly by having strawberries dipped in chocolate for us due to a small snafu. Great stay leading to a great wedding.

  • Stayed December 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, 8 January 2014
Dear Kenny P,

Thank you for sharing your feedback from your recent stay. We understand weddings can be stressful enough and we are glad that we were able to provide you and your party with some relaxation. Cheers to the happy couple and hope to see them back at anniversary time!

Regards,

The Hilton Charlotte University Place
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Concord, North Carolina
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 January 2014

This is our second year attending this annual party. It is AWESOME!!! The room is very nice and you get a bottle of champagne and chocolate covered strawberries waiting for you as soon as you open the door. The dinner buffet is wonderful, Pasta, prim rib, seafood, etc. You can go back as many times as you wish. OPEN BAR with premium drinks!!!!! from 6-12:30. Wonderful desserts. Hot Sauce party band rocked the house and DJ Superfly filled in when the band took a break. They bring out sandwiches about 10:30 and you get breakfast the next morning. We danced the night away. The crowd is made up mostly 30+ so you don't have to deal with those annoying 20 somethings. We will make this our yearly tradition for sure. If you are looking for a great NYE party so you don't have to worry about driving this is it!!!

Room Tip: Book before Thanksgiving for a better deal
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  • Stayed January 2014, travelled as a couple
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Helpful?
1 Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, 8 January 2014
Dear Dave A,

Thank you for sharing such a detailed review of your experience attending our New Year's Eve Party. We truly try to provide Guests with a fun, safe, unique experience and we are glad that you found it to be just that. We look forward to ringing in the New Year with you for years to come.

Regards,

The Hilton Charlotte University Place
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Woodridge NY, United States
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014

I really enjoy staying there, great staff. very helpful, food was good, drinks can be better. This was my first time staying in the Charlotte area, and when i do return in a few months i will be staying here again. Thanks again and happy holiday to all the staff there

  • Stayed December 2013, travelled on business
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    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Terence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, 8 January 2014
Dear Terence D,

Thank you for the kind comments you gave regarding your recent stay. We are glad that we were able to make your Charlotte experience a good one and we be looking forward to your next visit with us. Hope your holidays were merry as well and have a great new year.

Regards,

The Hilton Charlotte University Place
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Alexandria, United States
2 reviews
Reviewed 3 January 2014

The Hilton at University Place was a great hotel! My husband and I stayed there last year before we left for our Honeymoon and enjoyed it so much that we went back for our 1st Wedding Anniversary. We brought our Anniversary Cake and they brought us a cake cutter, silverware, and champagne flutes at no charge. We ordered room service for breakfast and it was delicious! I highly recommend this hotel for others!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larry B, Director of Operations at Hilton Charlotte University Place, responded to this review, 8 January 2014
Dear Andrew H,

Thank you so much for sharing your experience. We are very pleased that we were able to be a part of such a special occasion...actually two of them! We look forward to being there to celebrate your special day with you every year for many to come.

Regards,

The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Charlotte University Place

Property: Hilton Charlotte University Place
Address: 8629 J M Keynes Dr, Charlotte, NC 28262-8426
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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