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“Distinguished Trip” 4 of 5 bubbles
Review of Hilton Charlotte University Place

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Hilton Charlotte University Place
Ranked #19 of 176 Hotels in Charlotte
Certificate of Excellence
Qatif
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Distinguished Trip”
4 of 5 bubbles Reviewed 8 May 2014

The location of the hotel is great. The staff are very friendly and supportive at all times. The room was spacious and very clean. However, it does not
have a refrigerator.

I would strongly recommend this hotel to my friends and visitors to Charlotte university area.

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ZAKIQatif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review, 12 May 2014
Dear ZAKIQatif,

Thank you for taking the time to give us your feedback from your recent stay. We were delighted to hear that you had such a pleasant stay with us and that our staff provided excellent customer service. We are in the process of renovating all of our guests rooms to include a refrigerator and microwave in every room. We hope will have an opportunity to stay in one of our newly renovated rooms the next time you are in the area. We look forward to serving you again soon. It is our desire that the Hilton Charlotte University be your "must stay" location. Thank you for referring us to your friends and family. That's our greatest compliment!

Very truly yours,
Marieta B | Guest Loyalty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,451 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (237)
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English first
Washington, United States
2 reviews
4 of 5 bubbles Reviewed 5 May 2014

On business, I don't spend a lot of time using many of the amenities at a hotel, but I do demand one that is clean, comfortable and with a caring staff. This Hilton not only satisfied my need, but exceeded my expectation with a great location and very good food from room service. I recommend any business traveler (especially if you are a Hilton Honors member) to choose this hotel. The Executive Lounge is extremely well designed and equipped.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review, 8 May 2014
Dear Viola J,

Thank you for taking the time to share the wonderful comments about your wedding. We were so delighted to hear that our staff, especially Emily, went above and beyond to make your wedding was very special. We pride ourselves in going the extra mile to make each guest feel special and I am glad that you had an opportunity to experience our newly renovated rooms as well. We were honored that you chose the Hilton Charlotte University Place as your venue for your wedding! Congratulations again!

Sincerely,
Marieta B | Guest Loyalty Manager
The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 5 May 2014

We were Married at the this hotel on April 19,2014.
Great spacious rooms the staff was pleasant very helpful. Beautiful views. We had friends and family from out of town, with around 20 rooms and no complaints from anyone and everyone had a great time. The food is excellent.

Great for just getting away or for your special event. Full Service Hotel.
Thanks Hilton and Emily B, our wedding Specialist for a Great memory and making our day special.

Santana & Viola Baker

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank viola j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review, 8 May 2014
Dear Dan B,

Thank you for your feedback from your recent stay. We were delighted to hear that we met and exceeded your expectations. It is our goal that every guest has the Ultimate Stay Experience and hope that you continue to choose the Hilton Charlotte University Place as your "must stay" location. We look forward to serving you again.

Best Regards,
Marieta B | Guest Loyalty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
1 review
4 of 5 bubbles Reviewed 25 April 2014

everything went much better after we changed rooms. Adjoining rooms are very noisy, there is no sound barrier between the doors. No indoor pool in such a large, supposedly high-class hotel is ridiculous. The outdoor pool does not open until Memorial Day.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marieta B, Guest loyalty Manager at Hilton Charlotte University Place, responded to this review, 30 April 2014
Dear Graham L,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our adjoining guest rooms. We are the process of renovating our guest rooms to offer a better product. We hope you will consider staying with us in the future.

Best Regards,
Marieta B | Guest Loyalty Manager
The Hilton Charlotte University Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, United States
1 review
4 of 5 bubbles Reviewed 25 April 2014

No complaints pretty decent place for the price. Rooms were quite with plenty of space (short term) for a family of 5. The breakfast room could have been a bigger. They have a very nice Happy Hour every Wednesday. The staff was friendly and helpful. Everything was clean and in nice condition however I would hope they would be planning an update in the next couple of years.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jason Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review, 30 April 2014
Dear Jason Z,
Thank you for your feed back from your recent stay. We are glad you enjoyed your stay and enjoyed our Manager's Reception on Wednesday evenings in our Executive Lounge. Our goal here at the Hilton Charlotte University Place Hotel is to achieve Excellent Customer Satisfaction and was delighted to hear that our staff make your experience a pleasant one. We are in the process of renovations to offer a better product for our guests. For instance, our University Cafe, featuring "Starbucks" coffee just opened this past week. We look forward to you visiting us again soon!

Best Regards,
Marieta B | Guest Loyalty Manager
The Hilton Charlotte University Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Motown
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 23 April 2014

The hotel was okay, nothing to rave about. The room had a king size bed. The bathroom sink/counter looked warned out and the bedroom carpet was kinda stained, but not too offensive. What was good was the breakfast buffet. It's hard to beat at $5. It's a good value with good food. What impressed me was the hostess. She was very nice and was greeted everyday with a smile. The waitress, Kim, was equally as nice and she provided fast friendly service. Those two were more memorable than the hotel stay. The people up front should take note.

Room Tip: Pay the extra $5 per day for the breakfast buffet. There was sausage, bacon, variety of fruits, fre...
See more room tips
  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 03rcode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review, 24 April 2014
Dear 03rcode,

Thank you for your feed back from your recent stay. We are in the process of renovating all of our guest rooms to offer a better product for our guests. We are glad to hear that you enjoyed our breakfast with the variety of options to choose from. I will let our Restaurant Manager know that morning hostess and Kim did a great job! We hope you have an opportunity to visit us again and stay in one of our newly renovated rooms. We look forward to serving you again.

Best Regards,
The Hilton Charlotte University Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TUCSON, United States
1 review
5 of 5 bubbles Reviewed 23 April 2014

This hotel was in the perfect location for my business trip I was able to walk to all of my appointments. The staff were extremely helpful and polite. The van took me to the movies and when I needed a return ride they picked me up within 5 minutes. The breakfast bar was fantastic and the food choices were great. The staff accomodated the large group that we had for breakfast even though the room was packed.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review, 24 April 2014
Dear Kay M,

Thank you for your feed back from your recent stay. We were delighted to hear that our team went above and beyond from our bell staff, to the front desk, to sales and banquets team and our culinary and restaurant staff to make your stay and your event a successful one. Our goal is to give each and every guest the Ultimate Stay Experience! We look forward to hosting your conference in the future and choosing the Hilton Charlotte University Place as your "must stay" location.

Best Regards,
Marieta B | Guest Loyalty Manager
The Hilton Charlotte University Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Charlotte University Place

Property: Hilton Charlotte University Place
Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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