It was our first time visiting Charlotte and only stayed at this hotel due to the wedding block being reserved here. Our first encounter with a staff member was when my grandmother forgot the key to her suit case and someone came and clipped it off for her, which was very helpful. The next was when I had to call the front desk due to a dirty towel being put with the clean linens. It was not just stained, it was clearly dirty with brown lines and even some sort of chunks of something on it. The guy picked it up at the door, no apology, no nothing. Took it and walked away. The final and worst experience was when I called the front desk to tell them they put the wedding gift(chocolate covered strawberries-etc) in the WRONG ROOM. It was placed in my room(not under either of the married couples name which was boggling). I then called to inform them this was mixed up and the lady on the other end of the phone was extremely unconcerned and frankly was very rude. Finally 30 minutes later, after the bride and groom were already in their room, the stuff was taken up to them. A nice surprise which should have been in there before they were, was ruined. Awaiting our airport shuttle, we encountered the cab drivers and your taxi service arguing with each other over who was going to take us to the airport, which was so unprofessional, and made us all very uncomfortable. I would never stay here again, I have worked in a hotel now for over three years and never expected to be treated that way when I was nicely informing them of a mistake that was made, not to mention the nasty towel that I put my hand on.
- Official Description (provided by the hotel):
- Relax at the Hilton Charlotte Center City hotel and enjoy our downtown location. Our Charlotte hotel is situated in the heart of the city across from the Charlotte Convention Center, within walking distance to restaurants, entertainment, and museums. Travel to the hotel from Charlotte/Douglas International Airport in just 15 minutes. Maintain fitness regimens at the local YMCA Health Club featuring the latest cardiovascular equipment, exercise classes and an Olympic-sized lap pool. Wind down in the hotel at the Coastal Bar, enjoying the atmospheric lighting and innovative cocktails. Dine in the Coastal Kitchen restaurant serving American classics with a new Southern twist. Retire to a contemporary Guest room featuring the latest multimedia technology on the 42-inch plasma TV. Get down to business at the work desk with an ergonomic chair or simply relax on the comfortable bed. Choose an executive room or suite for more space, great views of the city, and Executive Lounge privileges including a complimentary breakfast and drinks and snacks in the evenings. ... more less
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- Also Known As:
- Hilton Charlotte Center City Hotel Charlotte
- Hilton Hotel Charlotte
- Charlotte Hilton