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“Comfortable rooms, friendly staff”

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Sheraton Charlotte Airport Hotel
Ranked #53 of 178 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
Cincinnati, Ohio
Level 6 Contributor
173 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Comfortable rooms, friendly staff”
Reviewed 6 May 2014

The rooms are spacious and comfortable - two lounge chairs plus a desk chair means two people can relax at the same time without having to sit on the bed. The lobby furniture makes a great first impression. Hallways and rooms are fine, but starting to look just a little worn. Staff is friendly and helpful. The restaurant is reasonably priced for a hotel, but I wish they had more lower calorie options. The free shuttle bus runs regularly to and from the airport and the drivers are great - very polite and helpful. We stayed on the club floor (extra charge but worth it for the amenities). The hotel website claimed "American breakfast" was provided for those staying on the club floor; however, it was really a continental breakfast. One day the sole hot dish was sausage gravy and biscuits and the second day it was oatmeal. But it was an adequate breakfast provided at no extra charge. The club floor also means a late afternoon snacks and 2 drinks (wine or beer) at no charge. The room was very usually very quiet - no noise audible from the hall and only a few, occasional and mostly faint airplane sounds. Heating and cooling is adjusted on the wall and the unit is hidden in the walls - no loud heater/cooler stuck under the window that makes a lot of noise while its running. You need a car when staying here, as there is nothing except a Shell gas station within walking distance.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank coolcarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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495 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
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English first
Carlisle, United Kingdom
Level 5 Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 May 2014

We stopped here on our first night in the states having landed in Charlotte mid-afternoon. Room was very comfortable, and very big (huge, comfortable bed) and conveniently situated for the airport. We didn't eat dinner or breakfast there as our body clocks were a little out from the flight - so we travelled into downtown Charlotte and went to the Cheesecake Factory, and then out to the Waffle House around the corner at about 5am the next morning. There was at least one big conference in the hotel when we left the next morning. Really nice lounge area with a fireplace and comfy seating just as you come in the door, which would have been good for a pre-dinner drink if we had been staying longer. Décor a little tired in the public areas, but this was basically a place for us to crash post-flight and would be happy to stay again on that basis.

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Debbie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rawson, Ohio, United States
Level 5 Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 May 2014

Very nice hotel, welcoming as you walk in the door. Loved the lounge area with the fireplace and comfy seating. Rooms were nice, 4th floor right off the elevator carpeting needs some updating. Wished the hot tub was working, would have been nice to use.

Room Tip: Unless you have kids, I would chose a room facing away from pool area.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Fl
Level 6 Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 April 2014

Since I had a very early flight I decided to return my rental car and stay at this airport hotel for one night. Probably should have checked my options more closely. Shuttle bus driver very pleasant. Checkin pleasant and quick. Paint carpet furniture all a drab shade of brown/beige so right away not inviting. It's a shame because lobby is very spacious. Got into the room walked into the bathroom and there was a smashed half dead giant roach I'm the bathroom. Called downstairs and they moved me to a new room and gave me a club access key. No roach but broken drawers hanging sideway. Definitely not a warm and fuzzy feel to the hotel although the staff was very friendly and accomodating

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TampaAbuela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 April 2014 via mobile

Flight was late, so I called to see if the shuttle would still run. Really nice on the phone and 24x7 shuttle. Room was really good when I got there and was able to use the club level for breakfast. Nice breakfast and wonderful lady looking after the club. Personalized chocolate handed when I checked in. The staff make all the difference with nice, little touches to personalize a standard airport hotel.

Stayed April 2014, travelled on business
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 April 2014 via mobile

Stopped here en route driving from Atlanta to Dc with young kids. Really didn't get to experience the hotel at all outside the room. Starwood regular and the room seemed like a Four Points quality rather than a Sheraton quality. Good location with easy highway and airport access.

Stayed April 2014
Helpful?
Thank ZachaRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockland, Massachusetts
Level 5 Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 April 2014

My husband and I stayed here for a wedding in the area and it was a nice enough hotel. The staff was kind at check out and helpful when we needed to find a local target for a dress emergency. When we got to our room it was pretty stuffy, warm and kind of hard to breath in there so my husband turned up the AC and we left for the rehearsal dinner. When we returned a few hours later it was still as stuffy as it was before we left so we called maintenance. The maintenance man came up right away and entering the room he said, "Is your AC even on?" and we told him we put the thermostat to 64 degrees but couldn't find the AC unit. He unscrewed the AC cover (which was in the ceiling in the entryway) flipped a switch and we could hear the AC kick on. I'd like to say that fixed the stuffiness issue but the room remained stuffy just a bit colder. We weren't spending much time in the room so we just lived with it.

My husband and I both found the bed to be uncomfortable, he said that it felt like he was sleeping up hill and the pillows were very soft but not very comfortable either. Everything else in the room was fine but we could tell it was an older hotel because the carpet in the corner wasn't touching the wall anymore.

We ate breakfast at the restaurant and had the brunch buffet which was okay but definitely could have had a better selection of food for the price. We spent a couple of hours at the pool area. The pool was an indoor/outdoor pool which was heated. All in all it was a suitable hotel for a short stay in Charlotte but we would look elsewhere if we were to go back to the area.

  • Stayed April 2014, travelled with family
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Helpful?
Thank Danielle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Charlotte Airport Hotel

Property: Sheraton Charlotte Airport Hotel
Address: 3315 Scott Futrell Dr, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208-3551
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton

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