We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Charlotte Marriott SouthPark
Ranked #54 of 177 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
new york
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“management”
Reviewed 23 January 2008

Awful stay. Rooms are ok but the management not so much. The bellmen and front desk we're such a delight but as soon as a manager came around I noticed an unhappy change. The employees almost seemed scared of the managers. My husband and I definitely noticed a management problem. Ok stay but we left feeling sorry for some of the employees. We travel so much and can tell when we're at a happy hotel and this was not one.

Stayed January 2008
Helpful?
2 Thank thelynnfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

503 reviews from our community

Traveller rating
    229
    171
    55
    23
    25
See reviews for
97
114
20
197
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bradfordwoods, PA
Level Contributor
207 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 22 January 2008

We stayed at the Charlotte Marriott SouthPark for 2 nights on the occasion of a large family event. We had 2 adjoining rooms, one for my husband and me with a king bed, the other for my 3 boys with 2 queens.

First the good news: the beds are so comfortable!!! My only complaint (as with many hotels) was that they give you 3 smallish pillows (not counting the giant decorator pillows...I don't think those are meant for sleeping), so if you have 2 people in a king bed, somebody gets only one small pillow. Yes, we could have asked for more but why should we have to?

The bathrooms are spacious and nice, with the usual amenities. I needed a mending kit, which I found in our bathroom, but my kids' room didn't have one, nor did other in our party. I checked because I needed extra thread. No biggie though.

The staff was very friendly and accommodating. We attended a large party at the hotel (dinner & dancing) and the food was excellent, as was the service.

The large flat panel TVs were also very nice.

Now for the bad. When we turned out the lights the first night, we realized the smoke detector above the bed was emitting a very bright green light. Not a normal green smoke detector light. More like a green laser pointer. It cast a large green orb onto the bed. I checked my kids' room, to discover they had a normal unobtrusive green light on the smoke detector, which was a different type. It was 12:30 at night but we could not sleep with that laser light in our eyes, so I called the front desk. The man staffing the front desk immediately arrived at our room with blue tape for me to place over the light. After 3 layers, it still cast a green glow but it wasn't bright so it worked for us. The next morning I checked in with the front desk to advise them of the problem. We returned to our room later to discover "engineering" had removed the blue tape and replaced it with white tape. OK with us, except the white tape fell on my husband's head while he was watching TV. I again called the front desk. When we returned to our room later, "engineering" had replaced the white tape with scotch tape colored over with a black sharpie! It worked but geez, can we get a better solution here? I'm left to wonder if the guests who occupied the room after us had to lay in bed looking at black scribbles on their ceiling.

The morning breakfast was OK, a little pricey for what you get with no kids' prices (at least none were disclosed to us.) The service in the restaurant was practically nonexistent. I don't think our waitress spoke English, but you'd think she'd understand "milk" and "coffee". We had to ask several times for everything. The people behind us were so annoyed and complained and I overheard the waitress blame it on the kitchen and say they didn't have to pay. So the kitchen was responsible for me not getting cream for my coffee, which was on some tables and not others?

My sons' room had carpet tacks sticking up between the wood floor near the bathroom and the carpeted area for the beds. And this was in the already renovated part of the hotel.

Having said all that, the hotel rate was very reasonable ($109/night/room was the AAA rate) and the location right near the fabulous Charlotte Mall was very convenient. Would I stay here again? Yes. Is it up to Marriott's standards of excellence? No way.

  • Liked — Comfortable beds
  • Disliked — Maintenance problems & piecemeal solutions
  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Juliet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami,Fl
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 December 2007

Wow! Thuis is place is surely a Hotel Ambush Makeover!!!!!!!
I stayed here years ago when it was the Park Hotel and it was indeed old and run-down; however, this is not the case now! The new rooms are posh and up-graded, with flat screen televisions, california closets, a marble entrance, and a Ritz Carlton room feel! I say, you should go see it for yourself. Oh by the way, the Wedding Ballrooms are remolded as well with the Lobby and Restaurant to be fininshed as we speak.

  • Liked — Rooms
  • Disliked — N/A
  • Stayed November 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank evanbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2007

It has taken me almost a year to write this review simply because it took me that long to calm down. We booked our wedding reception at this venue hoping that they would deliver everything that was promised to us. Unfortunately, the night of our reception they were understaffed and our food was not what we selected during our tasting. So many small details were overlooked, and for a wedding, this is major. Several of our guests had issues with their rooms and some did not receive their free breakfast vouchers. I could go on and
on...Please do not trust this place for your most special event.
It is not the hotel that it once was!

  • Stayed October 2006
    • Value
Helpful?
2 Thank EM1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalamazoo MI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2007

Our daughter was married in Charlotte in June and booked a block of rooms. We asked if they could accomodate our group at their breakfast buffet on Sunday, July 1 and were assured they could. We expected about 30. They were in no way ready to serve even 15 people at a time. They were short staffed which led to lack of clean tables, place settings, wait staff to pour coffee, etc. The job fell to us! It was total chaos. We were then told by a few of our guests who had come down the morning before that it was the same way on Sat. It was a terrible end to our fun wedding weekend.

Stayed June 2007
Helpful?
1 Thank bridesparents_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queens, New York
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 May 2007

Nice older hotel in a good area. Bed was very comfortable and room was very clean.
We were there for business and enjoyed a wonderful dinner and breakfast at the hotel.
The staff really went out of their way to make us happy.

  • Liked — Comfortable Bed, Staff
  • Stayed May 2007, travelled on business
    • Value
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SempreItalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 April 2007

This hotel is definately not up to Marriott standards. The inside is somewhat dumpy, the soda machines seamed to be always out of what you are looking for, and the room that we stayed in was not as clean as you would expect. The staff however is fantastic, and did inform me that over the next year they would be remodelling the hotel. So maybe I am waiting a year before staying here.

  • Liked — I did like it was close to a very nice shopping mall.
  • Disliked — Having 2 decaf packages in the room instead of one decaf, one regular coffee.
  • Stayed March 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank commoncourtesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Charlotte hotels
Barclay Downs
Renaissance Charlotte SouthPark Hotel
Courtyard Charlotte SouthPark
#63 of 177 in Charlotte
4.0 of 5 bubbles 223 reviews
Barclay Downs
DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
Show Prices
Show Prices
Show Prices
Barclay Downs
Residence Inn Charlotte SouthPark
Second Ward
Westin Charlotte
Westin Charlotte
#29 of 177 in Charlotte
4.0 of 5 bubbles 1,496 reviews
Show Prices
Show Prices
Show Prices

Been to Charlotte Marriott SouthPark? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Charlotte Marriott SouthPark

Property: Charlotte Marriott SouthPark
Address: 2200 Rexford Rd, Charlotte, NC 28211-3431 (Formerly The Park Hotel)
Region: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Charlotte
#7 Luxury Hotel in Charlotte
#17 Business Hotel in Charlotte
#32 Family Hotel in Charlotte
#42 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Charlotte Marriott SouthPark 4*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Priceline, Booking.com, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Charlotte Marriott SouthPark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Charlotte Marriott Southpark Hotel Charlotte
Marriott Charlotte

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing