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“Expected a little more”

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DoubleTree by Hilton Charlotte Airport
Ranked #62 of 177 Hotels in Charlotte
VIrginia, United States
1 review
“Expected a little more”
Reviewed 22 April 2014

Nice hotel. Didn't like having to loiter in lobby for Wi-Fi. Should have been available in room for free. Same goes for Breakfast. Not even a continental breakfast available, unless you're willing to pay for it. I should have done my homework, others offer more.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Archer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, 7 May 2014
Dear Archer G,
Thank you so much for staying at our hotel and for sharing your opinion regarding the amenities that we offer. We will certainly keep your thoughts in mind when we are setting up our pricing strategies. Thanks again and we hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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646 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Portland, Oregon
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 April 2014

This has a nice location next to the Airport, 10 minutes away. Since business was in this local, this was a good location for a 3 day run. Service here was good, both on the front desk and in the Cafe'. They really try to please the customer. The inner courtyard is a nice with the pool and exercise facility right there. Very obvious it is for the guest. The rooms were spacious too. Would I return, yes. Did I have any complaints, not a one.

Room Tip: All windows face into the courtyard. So should I say the upper middle or lower floor rooms are bett...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GK5454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, United States
1 review
Reviewed 17 April 2014

The room was very clean, and the staff was friendly and informative about the city. Although it was a little close to the airport which woke me up very early that Sunday morning. But as an overall experience it was well, and I would recommend the hotel and probably go back.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lindsey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, United States
1 review
Reviewed 8 April 2014

After not being able to check into another hotel next door because their computers were down and losing over 30 minutes waiting, we went to this DoubleTree and they were very efficient and got us checked in and on our way to with just enough time to make our dinner & show that night in Charlotte.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, 9 April 2014
Dear Tim K,
Thank you so much for posting your comments. We are pleased that our sister property referred you to us, and we were able to quickly get you checked in and on your way to your special evening. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Big Pine Key, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 April 2014

Easily the nicest Doubletree I have stayed at! Super clean and maintained meticulously...first class accomodations...would definitely stay at this property again. Rooms were super clean, linens were fresh and the beds were very comfortable.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, 9 April 2014
Dear Dave F,
Thank you so much for acknowledging our wonderful staff and accommodations! Cleanliness is very important to us, and we are pleased that you noticed. Thanks again, and we hope to seee you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mansfield, Ohio
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2014

Close to airport so it was a little noisy. Bathroom was a bit small. Other than that a good stay. Clean and very well kept with helpfull and friendly staff. Over all good hotel. Good food close by at a good price also.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spartanburg, South Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2014

Just as a disclaimer, we didn't choose this hotel. It was chosen for us through Hotwire.

Hotel pros:
-Rooms were good size.
-Television/remote control worked, which is a plus.
-The whole building smelled fresh.
-Check in and check out were fast.
-Free cookies upon arrival.
-Parking couldn't have been easier.
-The bed and pillows were comfortable, as was the desk chair.
-Everything was definitely very clean.

Hotel cons:
-Walls are paper thin. Heard people in hallway and several rooms down constantly.
-Shower is great if you're shorter than 5'3".
-A/C cut on and off constantly, keeping us awake at night.
-Too far from anything except the airport.
-Pool was extremely small, pictures online can be deceiving.
-Nowhere to get water for free except warm water fountain.
-Extremely overpriced menu items, no free breakfast.
-No refrigerator or microwave in room, coffeemaker was bottom-notch.
-Very dim bathroom, with no ventilation.
-Exit onto road was difficult. Had to U turn every time.
-Don't call them, you can't hear them at all on the phone.
-Was not asked how my stay was or anything on check out. Just "you're good", the end.

Would not stay again. I wish I was asked about my stay so that I could explain the issues to them without outright complaining. I would email the manager, but doing so for me has a track record of getting zero responses. Hopefully the manager sees this on here.

Room Tip: There's a Hyatt Place next door. Stay there instead.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bourscheid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review, 9 April 2014
Dear Bourscheid,
Thank you so much for staying at our hotel during your recent visit to Charlotte. We appreciate your honest review and the positive comments regarding the cleanliness of our hotel, the comfort of your room and the check in process. We are sorry to hear that other things did not meet your expectations. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. We will certainly keep your comments in mind when we decide which amenities to add, and what guests would like to see in their rooms. Thank you again for your feedback and we hope you will give us another opportunity to make your stay the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Charlotte Airport

Property: DoubleTree by Hilton Charlotte Airport
Address: 2600 Yorkmont Rd, Charlotte, NC 28208-7366
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#49 Romantic Hotel in Charlotte
#51 Family Hotel in Charlotte
#62 Business Hotel in Charlotte
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Charlotte Airport 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Doubletree Charlotte
Charlotte Doubletree

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