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DoubleTree by Hilton Charlotte Airport
Ranked #66 of 180 Hotels in Charlotte
Reviewed 17 July 2014

?Some of mattresses need replacing beds seemed "bouncy". Longterm parking can be problem - work out well ahead of time. No breakfast of ANY type included. Very few luggage carriers available. Nice bar with some simple late night food and drinks available. Good frequent free transport to/from airport. Very well lit parking lot in front of hotel entrance.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Elizabeth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 25 July 2014

Dear Elizabeth,
Thank you for staying with us as you were using our Park and Fly package. With the congestion at the airport, we know how much easier it is to use our hotel and complimentary shuttle service. I do apologize if the program was not specified clearly to you before arrival. Thank you for your comments and we will address the issues with our team. Safe travels!

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445 - 451 of 721 reviews

Reviewed 17 July 2014

Our wedding and reception was in June 2014. Everything was just perfect for our day. The staff especially Olivia, Marlon and Dee catered to all our needs. I just want to thank them again for their attention to every detail. And our hat is off to the Chef. The food was piping hot and it was very well seasoned. The majority of the people thought we had the food catered in.

Olivia and Marlon stepped in when our venue cancelled on us due to renovations. I can't thak them enough for making it such a smooth transition.

I also want to thank the staffer that found my phone.

Thanks again!

Marilyn & John

Room Tip: You can't go wrong selecting this hotel.
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  • Stayed: June 2014, travelled with family
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Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 25 July 2014

Dear Marilyn and John,
Thank you for allowing us the wonderful opportunity in sharing your special day! We were delighted to be a small part of joyouse occassion! Thank you also for such wonderful comments regarding our staff and our food. Congratulations again and we wish you many happy years together!

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Reviewed 13 July 2014

I read several comments about the Hilton Honors floor. Other than a small tag on the door there is nothing special about this floor. I also read the canned comments from management which must be written by Hilton Corporate. They all say give us another chance! A big sign in the parking lot warns guests about leaving things in their cars and it supposed to be patrolled 11-6am. Not very reassuring. Breakfast was exceptional and the service above average. There is only one elevator which means one waits and waits as service personnel use it also in the mornings. Weighing the pros and cons there has to be better hilton facilities in town. The pool is small and outside which is ok in the summer. Last point-there were exactly two towels in the bathroom. Not much for a couple thus bring your own.

Room Tip: Check other Hilton properties as this would be a last resort.
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  • Stayed: July 2014, travelled as a couple
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Thank disgusted012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 25 July 2014

I am very sorry that we were not able to provide you with the services and amenities that you deserve. We are always looking for ways to improve are guest experience and we appreciate your ideas. Your satisfaction is very important to us and we try to make sure all of our guests have a rewarding experience. I am sorry that you were unable to locate the additional elevator and apologize if your wait time was longer than expected. We are pleased that you found our restaurant appealing with good service, and I will pass those comments along to our staff. Thanks again for expressing your honest opinion.

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Reviewed 10 July 2014

The experience was good but the eating places were not close to the hotel. I would go back to a Double Tree but would choose another one in the same city. The staff was helpful and friendly, My family enjoyed the hot/warm cookies. The staff works hard to make your staff enjoyable and that is a plus.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Mamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 25 July 2014

Dear Mamie,
Thank you for staying at our hotel and for the wonderful comments. We are pleased that you enjoyed your stay and our staff. Being close to the airport does sometimes limit your eating options, and we realize that sometimes the multiple restaurants which are within walking distance did not meet your needs. Thank you for being a fan of DoubleTree and our delicious cookies!

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Reviewed 7 July 2014

I was placed on the top floor which is a Hilton Honers floor. Seems I was across from a hospitality suite and the hotel was filled with high schoolers with access to this hospitality suite . All night doors slamming and loud talking. 2nd night I had to complain and while it quieted down for a while - it started soon again. The staff offered to move me but I was settled in and did not want to move. I felt I was staying at a hotel in Daytona Beach during spring break rather then a hotel by the airport in Charlotte NC. They really need to move this suite to the first level away from working people trying to sleep.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 8 July 2014

Dear Mark,
Thank you for your recent visit. I am sorry to hear that you did not enjoy a peaceful night when staying with us. We will certainly evaluate the location of hositality suites in the future. Thanks again and I do hope that you will give us a second chance.

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Reviewed 4 July 2014

WE had to change our plans due to a death in the family and Double Tree was very accommodating and we checked in after 11:30 PM and they made us feel at home and also gave us a lat check out since our flight did not leave until after 5:00.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 8 July 2014

Dear Gary,
Thank you so much for staying with us. We are pleased that we were able to make a difficult time a little better for you and your family. Thanks again and we hope to see you in the future.

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Reviewed 3 July 2014

We were fortunate enough to choose DoubleTree on this stay, and it was so worth it. The front desk staff and house staff were the best we've encountered in a long while. Our room was well-appointed, comfortable, very clean and spacious. Breakfast was fresh, hot, and very tasty. The attention to detail made us feel at home, and the restaurant staff made us feel like frequent customers. I have to admit I ate too much, but that's okay on weekends. Right? I would recommend this property to anyone traveling alone or as a group. (The only drawback being the size of the entry door to our room. It was about 3 inches too short, and we could hear everything and everyone walking in the hall all night.) This is how a hotel should operate!

  • Stayed: April 2014, travelled with family
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Thank KaiSims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 8 July 2014

Dear KaiSims,
Thank you so much for staying at our hotel and for the wonderful comments regarding our staff and restaurant. I will be sure to pass them along to our team. We hope to see you again in the near future.

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Additional Information about DoubleTree by Hilton Charlotte Airport

Address: 2600 Yorkmont Rd, Charlotte, NC 28208-7366
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#47 Family Hotel in Charlotte
#49 Romantic Hotel in Charlotte
#62 Business Hotel in Charlotte
Price Range: £66 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Charlotte Airport 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Doubletree Charlotte
Charlotte Doubletree

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