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“Great all the way around!”

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DoubleTree by Hilton Charlotte Airport
Ranked #64 of 180 Hotels in Charlotte
Reviewed 5 August 2014

Fluffy towels, comfy bed, warm cookie at reception, free and fast wi-fi...just a few of the nice things about this hotel. 24-hour free shuttle to airport (reserve your return trip at check-in), with extremely friendly staff. Bathroom had a tub although the shower water pressure was a bit low. Didn't affect things, however. Crabtree & Evelyn amenities - lemon scent! One thing to note if you have ATT cell service - reception in the hotel is awful!! I had to go outside the front door to get 3 bars and make calls. On the corner across from the hotel is a Hyatt Place, and several quick food establishments (Japanese, pizza, soul food, and Mexican). Both USA Today and WSJ papers in the morning. Definitely my first choice when I return to this area!

  • Stayed: August 2014, travelled on business
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Thank CleopatraBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 22 August 2014

Dear CleopatraBunny,
Thank you so much for staying with us and your wonderful comments. We are pleased that you enjoyed our hotel and services. We are working diligently with AT&T to improve the wireless signals in this area, which should be rectified in the near future. Thanks again and we look forward to serving you again.

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432 - 438 of 717 reviews

Reviewed 5 August 2014

This is an airport hotel and we stayed there for an overnight layover.
There was a nice shuttle service that was using new vans.
The staff was very courteous and helpful.

But the room was disappointing.
I'm 6'3" and the shower head was at shoulder height for me which made it fairly uncomfortable.
The bathroom also didn't seem to have any ventilation. There was a small air vent in the shower area of my room, but it didn't do anything that I noticed. The air conditioner was situated in the back corner of the room below the window and was a bit noisy.
The rest of the room was fairly on par with what I would have expected from a Holiday Inn, and was disappointing.
The shuttle service was complimentary, and we received cookies upon arrival, but the breakfast the next morning was about $12 and seemed a bit much for what they offered and the cost of the room.

The lack of ventilation in the bathroom and the low shower head are enough for me to not stay there again.

  • Stayed: July 2014, travelled as a couple
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Thank Orange_Turtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 22 August 2014

Dear Orange_Turtle,
Thank you so much for staying at our hotel and expressing your honest opinion regarding the visit. As a hotel team, we utilize surveys such as yours as a means to improve upon the services and amenities that we offer. We are always upgrading our hotel and may be able to use some of your suggestions for future renovations. Thanks again!

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Reviewed 5 August 2014 via mobile

We came in late and left early enough for a flight law July and the hotel was more than satisfactory for this purpose. The shuttle was efficient and on time. The shuttle driver whose name escapes me was very pleasant and helpful. Offered cold water and was very willing to return in short order for me when I had to rush back to the counter.

The hotel itself is fine for a night or two. It is an airport hotel and as such is not to my mind designed for long term vacation and it served it's purpose well for me. The room was acceptable and the bed was fairly comfortable. The bathrooms were clean and of course the warm cookies were abundantly offered. I could see myself staying at this hotel again at a stopover. In CLE.

Stayed: July 2014
Thank Kenn_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 22 August 2014

Dear KennP,
Thank you so much for staying with us when flying out of the Charlotte airport. We are pleased that you enjoyed your stay and the shuttle service that we provide. We hope to see you when you travel again.

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Reviewed 1 August 2014

There is a little noticeable airplane noise since it is close to the airport, but it did not interfere with a good night's sleep. Staff were all helpful and courteous. Location was perfect for visiting Billy Graham Library.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 4 August 2014

Dear Barbara,
Thank you so much for staying with us during your recent visit to the Queen City. We are delighted that you enjoyed your stay and found our staff to be accommodating and friendly. We hope that you will choose use again if your travels bring you back to Charlotte!

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Reviewed 31 July 2014

This hotel is a bit rundown and outdated. I'm frankly surprised that Doubletree still runs it, I expect better quality from them. About the only thing I liked in the room was the bed - it was so comfortable! The bathroom was too small and it needs to be updated. The pool was pretty gross - hair and bugs were floating in the water. I loved that the hotel has a complimentary 24-hour airport shuttle. There are some good restaurants within walking distance if you don't want to eat at the hotel restaurant.

  • Stayed: July 2014, travelled as a couple
    • Value
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Thank Mari818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 4 August 2014

Dear Mari818,
Thank you for your recent visit and for your honesty in reviewing our hotel. Please know that we use comments such as yours as a means to improve upon our hotel and the services that we offer. We do continually update our hotel so you will be seeing changes in the near future. Thanks again.

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Reviewed 28 July 2014

Only had one night here. Everything was clean and in good shape. The staff was friendly and helpful. Thanks. The meeting room, as with most places, was on the cold side for me. Lunch was catered and was wonderful.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 4 August 2014

Dear Rick,
Thank you for staying with us during your recent conference in Charlotte. We are happy that you enjoyed the hotel and the conference food. Our chef takes pride in his food and we are glad that you enjoyed it as well. Thanks again!

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Reviewed 25 July 2014

One of the best hotels I have stayed in, will definitely stay again. Everything was working correctly in the room. The front staff was very kind and accommodating. They seemed to be very concerned that we were happy at the facility.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this reviewResponded 4 August 2014

Dear Laura,
Thank you for staying with us and for your wonderful comments. We are pleased that you enjoyed your stay and our staff. We hope to see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Charlotte Airport

Address: 2600 Yorkmont Rd, Charlotte, NC 28208-7366
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#49 Romantic Hotel in Charlotte
#51 Family Hotel in Charlotte
#62 Business Hotel in Charlotte
Price Range: £76 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Charlotte Airport 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Doubletree Charlotte
Charlotte Doubletree

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