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“Non-smoking Reservation not Honored”

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Extended Stay America - Charlotte - Pineville - Park Rd.
Ranked #117 of 178 Hotels in Charlotte
Rocky Mount, North Carolina
Level Contributor
3 reviews
“Non-smoking Reservation not Honored”
Reviewed 25 April 2014

Made a reserveration 2 weeks in advance for a non-smoking room. At check-in (8:00 pm) was informed there was not one available. No recourse offered by staff at the desk. As I am asthmatic, needless to say - this was not a pleasant stay.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 reviews from our community

Traveller rating
    15
    9
    5
    5
    6
See reviews for
6
7
10
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2014

Its nice if you have no other pace to go, In this case me and my fiancé had to stay at this extended stay< they never had a sign up saying you can only have 1 or2 granolas a piece of fruit> it says none of that so I called corporate and they said we could have all we wanted. we paid for two weeks with our two dogs.They are rude and disrespectful I would never stay again.

Room Tip: we had the deluxe which is a two bedroom suite. it gives u space if needed
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashlyn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 February 2014

Overall I was very pleased with my stay there in 2013. Checked out in December, returned in January. Long term pricing went up a few dollars mid-month.

Wanted to add comments regarding recent staff changes. Apparently the manager was transfered to another property, several of the staff also transfered. One of the newer staff told me that corporate was making this a "training" property. When I inquired about one of my favorite front desk people, was told they "were no longer with Extended Stay". Sorry to hear that.

Noticed multiple visits by what I believe was corporate management the last few months. The new desk staff were very friendly and helpful, though obviously less polished or knowledgable. One or two perhaps a little too casual, observed them "hanging out" with guests during what I presume was their break. Was also told by a new staff member that they were "no longer providing dishes and silverware" (?) - maybe they are still available upon request, but that wasn't explained.

I must add that I am a fanatic about customer service. I will go out of my way to praise a great customer service attitude, even if things aren't all perfect. One evening I overheard a new (inexperienced) front desk person complaining out loud (in front of check-in guests) about being left on their own when expecting a lot of check-ins. Not a good first impression to the guests standing there.

They did not put out enough salt on the front walk during the recent ice/snow storms.

Housekeeping was very good but not perfect. I could tell the difference between the regular person and when someone different did my room. Housekeepers also did not move personal items on flat surfaces, and I watched dust collect behind the TV during the months I was there.

3rd floor had both smoking and non-smoking rooms. Not a problem for me, but going from elevator to my non-smoking room I had to pass (and could smell) smoking rooms.

Broken card reader on back door took several months to get fixed. Repairs to laundry machines also seemed to take a long time.

In summary, I'd recommend this Hotel for a long term stay at a great price and location. A strong 4 1/2. I realize that change by its nature is disruptive - hopefully my recent observations are temporary bumps in the road. I would return.

Room Tip: Ask for a room on top floor, away from the freeway at the back of the property. If you are staying...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike_TV_Producer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, SC
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 February 2014

Our stay at this really nice inn was great! The facility was immaculate with everything working and in it;s place. We slept well and enjoyed the amenities provided. Our only point of agitation was the loudness of the bathroom fan (One switch controlled the light and fan). came on .

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wmleken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 November 2013

Initially planned to be here 3-4 weeks, turned into 5 months. Great location, easy access to highways, shopping, groceries, eateries, FedEx Office, etc. Extremely friendly and helpful staff. Nice sized rooms, comfortable for one - maybe a bit small for two or more for an extended period. In one of the nicer areas of suburban south Charlotte. Basic amenities as noted in other reviews. Reasonable price for longer term stays (hotel tax automatically refunded after 90 days). Mostly white and blue collar individuals working in the area. Occassional family and kids but no serious issues. Onsite laundry is pricy but convenient. Dry cleaners and coin laundries within 5 minutes drive. Would highly recommend for location and price.

Room Tip: Rooms in center of building have good internet access. Ask for room opposite of side facing interst...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike_TV_Producer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 October 2013 via mobile

This hotel was in a quiet area right outside of the Ballantyne area of Charlotte....great price and lots of amenities for a longer stay. My only complaint was that they did not have the king non-smoking I booked....they only had a queen, but the lady was very nice and put us in a room that was recently remodeled. The room was spotless and very comfortable. The breakfast was perfect for a quick start: coffee, tea, cocoa, granola bars, muffins, and oatmeal. There is also a Starbucks around the corner if you want something hot to eat. The highway is right down the street so very convenient to get in and out of town without having to fight too much traffic. Next time I am in Charlotte I would stay here again.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank FrequentTravels3071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springdale, Arkansas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 October 2013

Stayed here for a month while working at CMC Pineville hospital. Hotel is conveniently located just across the street from the hospital. Although it is located near a highway and a busy street, the hotel is surrounded by trees and backs up to a residential area, so it had little street noise. You do hear ambulances, but that didn't bother me much. The room is recently renovated, and larger than most extended stay I have been in. Linens and furniture clean and neat. Mattress was rock hard, even adding an inexpensive foam topper didn't help. While putting topper on, couldn't help but notice the tag said October 98. Hope that wasn't the year it was put into service. The kitchenette itself was great, included a two burner stove and full size fridge. also: coffee pot, toaster, strainer, one skillet and on pan, both with lids, spatula, one fork, two spoons, one butter knife, one very dull steak knife, a cutting board, and a can opener. Also had two dinner plates, two small plates, two very small bowls, two cups and one coffee mug. Internet was fast, even on third floor, although I just used the basic free and did not pay to upgrade. No need to. Bathroom was great with a long vanity, very clean. Front desk staff was FABULOUS, very friendly and helpful, called me by name. Lots of blue collar workers at this hotel, but no scary types. They were quiet and courteous, and known to open the door for me. Occasional family with noisy kids, but not often. Breakfast is granola bars, fruit and coffee. Laundry is fine, but expensive at $2 per wash and $2 per dry. No fitness area. No outdoor area except a couple of benches were smokers hang out. It is located behind a small grocery store, but is across the highway and down the street from major shopping, restaurants and bars. There is a greenway with a walking/biking trail (about 3-5 miles, part was closed for construction) a mile from hotel, which was wonderful: saw several deer and small wildlife, summer wildflowers. All in all, a great stay for the price, especially if you need to be close to the hospital. Mattress needs attention. Would stay again if needed, especially at the monthly rate.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesli O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Charlotte - Pineville - Park Rd.

Property: Extended Stay America - Charlotte - Pineville - Park Rd.
Address: 10930 Park Road, Charlotte, NC 28226
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #117 of 178 Hotels in Charlotte
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Charlotte - Pineville - Park Rd. 2.5*
Number of rooms: 107
Reservation Options:
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