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“Great place for our one night stay!”

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Cherokee Grand Hotel
Ranked #22 of 28 Hotels in Cherokee
Reviewed 2 January 2014

Other than the check-in going a bit slow (computer crash), our stay was wonderful! Our room was not in the hotel but in one of the rooms outside (like a motel room). But that's not a complaint! This room was super clean and seemed to just recently been renovated or painted...the carpet seemed new. The bathroom was clean and well-equipped (blow-dryer, shampoo, conditioner, lotion, shower cap (who does that anymore!). I would've like a different shower head but that's probably just a personal preference. The bed was phenomenal! We didn't have any of the complimentary breakfast so I can't offer a review...but, the lobby smelled fantastic when I went to check out! This hotel is a very easy walk to Harrah's!

  • Stayed: December 2013, travelled as a couple
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2  Thank scnative64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager105, Manager at Cherokee Grand Hotel, responded to this reviewResponded 1 September 2014

We are so glad to have been your host for an evening and look forward to your next visit! Come check out our new renovations soon. Thank you!

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179 - 185 of 294 reviews

Reviewed 30 December 2013

I rented two rooms for two nights. One of the rooms had laminate floors that had not been swept. We found dust balls, bits of string, and even cereal on the floor. The bathroom was clean...except for the floor. I mentioned this to the front desk. They apologized and assured me housekeeping would address the problem. The next day housekeeping skipped us entirely! Neither of the two rooms was serviced. The front desk again apologized and said they would make a note of it. Too bad, because other than sloppy/non-existent housekeeping, the place was basically OK. Convenient to the casino, has a shuttle that runs until 3 a.m., breakfast is OK.

Room Tip: Ask for a room in the 4 story part of the hotel. Rooms in the 2 story part require you to go outsid...
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  • Stayed: December 2013, travelled with friends
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2  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager105, Manager at Cherokee Grand Hotel, responded to this reviewResponded 1 September 2014

We have addressed the problem you experienced and have a new Executive Housekeeper who is on top of things. We hope you will come visit us again soon. Thank you for the comments.

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Reviewed 18 December 2013

Probably the easiest check in at a hotel in recent memory. The line was maybe 10 guest deep and it was hardly a wait. The room was very spacious and clean. We hit the casino twice and came back to the room with nothing gained. Machines are very tight.
We had a blast as it was 61 degrees in December and we hit the roads "topless" in the Miata. Best driving roads around that area. We would not gamble at the casino again but would stay in the hotel as it was a great experience.

  • Stayed: December 2013, travelled as a couple
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1  Thank Tarheel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager105, Manager at Cherokee Grand Hotel, responded to this reviewResponded 1 September 2014

What a great review! Thank you! One of the things we really focused on was the front desk check-in experience and have made a lot of changes to really streamline the process and make it is as quick as possible for our guests. Wish we could do more on the luck at the machines, :-) but we are glad to be your host and hope you come visit us a gain soon!

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Reviewed 15 December 2013

As others have said, the front desk crew was wonderful. It is the inspection process of the rooms after check out that is weary. I was charged $150 without notice at the time of my check out for allegedly having smoking in the non-smoking room. I was told that photographic evidence existed and when I received it I was unable to identify the picture as have been taken in my room.

It is simply my words against theirs now and I will most likely have to eat this charge.

It is seemingly impossible to get a manager on the phone. So calling them will just leave you arguing with people who are just doing their job; a non-authoritative job, like answering the phones.

Stayed: December 2013, travelled with friends
4  Thank dockeryZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager105, Manager at Cherokee Grand Hotel, responded to this reviewResponded 1 September 2014

Our smoking policy is very explicit and guests sign to agree that any evidence of smoking in the room will result in a stiff cleaning fee.

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Reviewed 22 November 2013

The hotel is close to the Smokey Mountains and walking distance to the Casino. The room was ok for the price and clean. Front desk staff, Chip & Mary were great. Free wifi & breakfast was good tooWe would definitely stay again.

  • Stayed: November 2013, travelled as a couple
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Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager105, Manager at Cherokee Grand Hotel, responded to this reviewResponded 1 September 2014

Great review! Thank you and please come again soon!

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Reviewed 19 November 2013

Hubby took me up for my 50th birthday! I do love my slots :)The Hotel is about a 5 min walk no issues at all and they also have a shuttle that runs until 3am on the weekends. We walked becuase it was a long drive up so wanted to stretch our legs. the staff was friendly and our room was very clean, bed was comfy and a whole lot cheaper than staying at the Casino..

  • Stayed: November 2013, travelled as a couple
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Thank Mehavasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager105, Manager at Cherokee Grand Hotel, responded to this reviewResponded 1 September 2014

51 is also a good age to celebrate and hope you will come back to see us again and check out the new upgrades we are doing to the hotel! Thank you for the great review and we look forward to your next visit.

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Reviewed 10 November 2013

We arrived in the early evening with two friends to find a number of people waiting to check in. Despite this the front desk staff were efficient and pleasant. We were allocated a disability-friendly room (we do not have any disabilities) - the first room on the first floor next to the lobby and the lift. Since the hotel was full there was no option for a different room and we anticipated a fairly noisy night with people returning late from the casino. However, we were pleasantly surprised that the room was both comfortable and quiet. Our friends were in the room directly above us adjacent to the open atrium and had the same experience.
The room was pleasantly furnished, clean and had a large bathroom with a huge shower (no tub) because it was adapted for the disabled. Not a problem and possibly an advantage if you wish to shower together !!
The breakfast was very good with hot and cold choices. The breakfast room could be bigger for a hotel of this size but, despite it being fully booked, we did not have much of a wait for a table for 4.
This was a pleasant stay - not in my top 20 list - but we would stay there again.

  • Stayed: September 2013, travelled with friends
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Thank probinb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cherokee Grand Hotel

Address: 196 Paint Town Rd, US 441 and US 19, Cherokee, NC 28719-8134
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 28 Hotels in Cherokee
Price Range: £43 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cherokee Grand Hotel 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Cherokee Grand Hotel is located in Cherokee, NC adjacent to Harrah’s Cherokee Casino. Come stay with us and you can choose to take a leisurely 5 minute walk to the Casino, take our complimentary shuttle on Friday and Saturday nights until midnight, or just drive over and use valet or park in the parking deck at the casino. The Casino offers all the live action gaming and slots available plus there are numerous places to eat, from Johnny Rockets and Dunkin Donuts to Brio and Ruth’s Chris, stay with us and you will be in close proximity to some great food and great entertainment! We are also very close to the historical attractions of the Cherokee Indian Reservation, including the Indian Village, Outdoor Drama, Museum of the Cherokee and downtown souvenir shopping. Our Hotel features spacious rooms with many having beautiful mountain views. We offer a number of complimentary hotel amenities including a free continental breakfast, a free shuttle to and from the casino on Friday and Saturday nights until midnight, free wireless internet access, free local calls and free parking. Each room has cable offering over 30 channels with a 32 inch color TV, in-room coffee, iron/ironing board, and hairdryers. We also offer triple sheet bedding with a down comforter and a mini-fridge and microwave in our deluxe rooms. We have a meeting/conference room available for your business needs. There is a fireplace located in the lobby for your comfort and each guest room is air conditioned. We also have a few spa/Jacuzzi rooms and connecting/adjoining rooms are available for your comfort. Our Front Desk is open and staffed for 24 hour service and our housekeeping staff takes extra care to provide a clean and comfortable stay. Come, enjoy your visit and let our home become yours. We look forward to seeing you soon! ... more   less 
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Also Known As:
Inn Of The Seven Clans Hotel Cherokee
Inn Of The 7 Clans
Ramada Cherokee
Cherokee Ramada

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