Arrived on a Friday night - late. The second shift staff was very nice and very pleasant. The hotel itself is old and has a strange smell in the hallways.
We were put up in this hotel by Harrah's. DO NOT believe the replies from management that state that Harrah's does not know what they have available. They do. I was traveling with my sister and we asked for two king rooms and all that was available were two queen rooms so we opted for one room with two queen beds. Harrah's knew exactly what was available at this hotel.
The room itself was okay. It was clean but it was very very hot and very stale smelling. We left the AC on 60 degrees and returned to the casino. Upon returning at 1 a.m. the room was a pleasant temperature but the AC unit is literally two feet away from one of the beds and is very loud and very noisy. The bathroom in our room was terrible. There was a little Quality Inn hang tag hanging from the towel rack that states all of the luxurious bathroom features you get for staying at a Quality Inn: curved shower rod for additional room in the shower, additional toiletries, upgraded toiletries, and a selectable massage shower head. There was no curved shower rod and the paper thin shower curtain kept getting sucked into the shower, the additional upgraded toiletries consisted of one bar of soap and one bottle each of shampoo, conditioner, and lotion; and the massaging shower head was useless because there is no water pressure to use the different settings.
The absolute worst part of this stay was the first and third shift staff. When we returned from the casino around 2 a.m., there was an older man sitting in the lobby of the hotel. He was all sprawled out in one of the chairs and comfortable and made no effort to get up or hide the fact that he was planning to spend the rest of his night in that chair. When we got to our room, after searching for the WiFi password for a few minutes I called the front desk. The phone rang numerous times before someone picked it up. When it was finally answered the person was very rude and said "Well, first of all the WiFi password is on the back of your key envelope but I guess I'll give it to you again." The second encounter with rude staff was at checkout at 9:45 a.m. I asked them if we'd missed breakfast since I didn't see any anywhere and the answer I received was simply "Yep."
Will I stay here again for free? Probably so if this is all the casino can give me on short notice. Would I pay the $109 to stay here that they are advertising? NO.
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- Also Known As:
- Quality Hotel Cherokee
- Quality Inn Cherokee
- Cherokee Quality Inn