We received a comp room from Harrah's in August. We checked in to the room and encountered several things wrong. Some were miinor things others were not. The lamp switch was broken and laying in the floor. I pulled back the bed sheets and found hair in the bed and the sheets were so knotted up and rough. I called the front desk for new sheets using my cell phone , because the two phones in the room did not work even to call front desk or 911. The full wall mirror in the vanity area was held against the wall by the towel rack. The backing on the draperies were so old they had dry rot holes in them. The plate on the door around the lock was loose and just hanging, you had to push it back against the lock area to shut the door. We would have left and paid for a room somewhere else but everything was booked due to an event at Harrah's. The carpet was old and dirty. They used a power strip behind the bed for extra outlets, but I would not have put my hand down there because of all the dirt and dust.We will not be staying there again even if we have to drive to to another town. The only thing good was they provided a hot breakfast buffet.
- Official Description (provided by the hotel):
- This hotel is located near Harrah's Casino, the Oconaluftee River, Great Smoky Mountain National Park, Santa's Land Family Theme Park, Western Carolina University, Cataloochee Ski Area and the Cherokee Indian Village. The Chestnut Tree Inn offers guests an outdoor pool, free hot breakfast served from 7 am to 10 am, free high-speed wireless Internet access, guest laundry, fax/copy service, wake up service, free parking with room for large vehicles and meeting facilities with A/V equipment and catering available. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls,air conditioning, alarm clock and electronic door locks. Mini-fridge is available. Microwaves may be available but requests are not guaranteed, and will be granted based on availability at check-in. ... more less
- Reservation Options:
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- Also Known As:
- Chestnut Tree Inn Cherokee Hotel Cherokee
- Cherokee Holiday Inn