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“Michael at front desk, evenings STOLE my $50 deposit.”
Review of Cherokee Lodge

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Cherokee Lodge
Ranked #16 of 28 Hotels in Cherokee
Greensboro, North Carolina
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Michael at front desk, evenings STOLE my $50 deposit.”
Reviewed 3 December 2012

I enjoyed my stay, and the rooms were clean. For some reason my cards wouldn't go through for the $50 deposit. My room was comped through Harrah's Cherokee, this is among a list of problems with them subbing out stays at surrounding area hotels, there's nothing they can do is what I was told by their representative. I paid a $50 cash deposit, Cherokee Lodge requires for you to even get a room/key at all. Noon the next day front desk, Manager has no idea about my deposit, and I really didn't like his tone. Called Michael twice and left my address both times to mail my deposit, and was told that he would. This review may change IF I EVER receive my deposit, otherwise it will not.

Room Tip: Never use cash for deposit.
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  • Stayed June 2012, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Chris72nc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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English first
Charlotte, NC
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 October 2012

Travelled to Cherokee with 2 girlfriends for a weekend at Harrah's. Harrah's gave us this hotel, for a reduced rate per our "comps". Harrahs - you really need to find another hotel in the area for this purpose. When we were checking in, there were a stack of papers on check-in desk, but no one mentioned anything about picking one up, so I did. I'm sure others have passed this by, but if you stay here, you really need to pick one up. It was a list of things in the rooms, that if you would like to "purchase" an item in the room, this was basically a type of "price list". Really???...I want the "polar fleece blanket" for $75.00...or the "No Smoking Sign" for $5.00??!! Everything in the room had a price on it, but the most ridiculous thing I have ever seen was - and this was printed on the paper - "Ladies - please use the make-up removal cloths we provided, otherwise, if there is makeup on the towels, sheets, etc., you will be charged accordingly". I cannot think of any reason to return to this hotel. And, all units are exterior corridors. The hotel is also a little over 2 miles from the casino. They offer shuttle service to casino, but this doesn't begin until 4pm...with return trip at 2am and that's it. I would choose another hotel in the area.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
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Helpful?
4 Thank southicedtea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cherokee hotels

Hamilton, Canada
Level 6 Contributor
245 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 13 October 2012

The location was convenient for the Cherokee area and casino, The hotel was clean and the bed was very comfortable. Looks are deceiving, because when my husband and I arrived we were sceptical with the outside appearance and the lobby but was pleasantly surprised when we got to our room. Its a 2 storey building but instead of elevator they have a concrete ramp that takes you to the 2nd floor - very smart indeed! The drive thru the Smokey Mountains was the most amazing part of the trip.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Georgia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 September 2012

We got placed in an outside property on this casino trip. Rooms were basic, but clean. The beds were comfortable. The pool is not impressive. No breakfast. Room had iron and blow dryer. Curtains are short and let light through in the morning..

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LRenae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, South Carolina, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2012

Upon arrival I had a confirmation for a room with two-queen beds. I get there and am told that there isn't any rooms of that type left. We traveled all the way from Columbia to get there. Luckily she had a room with One King Size Bed. So on our merry way we went. The room is a basic room nothing fancy but was okay. Well we stayed for two nights and left. A week later I check my account and have a charge of $300 on it. I call and ask "Why" it was suppose to have been paid by the casino. The manager tells me that he found a pet blanket and dog food in the corner in the bathroom. There is a no pet policy so that is what the charge was for. I know people are out to make money but this is ridiculous. My husband and I are upstanding citizens. We have a dog, he is a boxer mix but we left him in a kennel for the weekend. We drive a rental car which has a no dog policy but yet I had a dog. The rental company says "No dog in this car" but I had a dog. When I ask the manager of this hotel, did it smell like a dog, was their hair all over, the response is "No". Okay, if I had a dog, there would be hair and there would be a smell. No complaints for those two days of a dog barking, no one saw us with a dog. We visited the front desk person several times because of a light bult that was burnt out, which the mntce. man changed in our room, but no dog was found and we even got locked out of our room because the safety latch fell down and you couldn't open the door. No mtnce. man around. No tools to help us. We had to take a piece of cardboard and muscle to pry the darn thing open. But yet, no dog barking but yet we had a dog. Unbelievable. I even offered to fax the papers showing that I boarded the dog for that weekend and he still won't refund me my money. Is there no HONEST PEOPLE in this world anymore? I am just appalled. I will not be staying there again and if you value your pocketbook, I would not stay there either.

Trust me, this isn't a review that is false in anyway. It is all fact and I don't think I will ever forget this and hey what a way to remember your 15 year wedding anniversary.

Unsatisfied Customer.

Room Tip: I would visit the Baymont Hotel in Cherokee. Very nice place and reasonable. Much better service a...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
7 Thank knopikblitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring Lake
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2012

Nothing special about this hotel. If you need a room to sleep in this is a good place. Otherwise, don't expect breakfast!

Room Tip: Very close to Cherokee State Park and Harrah's
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SBII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 January 2012

I had to get away for a weekend so off to the Casino I went. Had a great time. The rooms were nice, clean and the staff friendly and accommodating. The area is nice for camping as well. A must see if in North Carolina.

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank La Nita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cherokee Lodge

Property: Cherokee Lodge
Address: 1593 Acquoni Rd, Cherokee, NC 28719-6477
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Cherokee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Cherokee Lodge 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Cherokee Lodge is located on the Cherokee Reservation less than two miles from the Great Smoky Mountains National Park.We are only 2.5 Miles to Harrah's Cherokee. It is within walking distance to area shopping and restaurants. All rooms have a refrigerator for your convenience. Smoking,Non-Smoking and Handicap accessible rooms are available. Standard rooms are available with either 1 King size bed or 2 Queen size beds. Some Pet Friendly rooms are available. We have Deluxe rooms available that are twice the size of our Standard rooms, with 2 Queen size beds, your own Private Balcony, Refrigerator, Microwave and expanded seating area. Tubing and fishing are allowed on our property! ... more   less 
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Also Known As:
Cherokee Hotel Cherokee

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