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“Pool closed spent435 for poor amenities” 2 of 5 bubbles
Review of Cherokee / Great Smokies KOA

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Cherokee / Great Smokies KOA
Certificate of Excellence
1 review
“Pool closed spent435 for poor amenities”
2 of 5 bubbles Reviewed 4 July 2013

Should have told us prior to 5put hour trip pool closed didnot even tell us on arrival had to drive to dollywood to find something to do. The campsites are nice but at 74.00 a nite that would get you a pool somewhere else beware call before you go my daughter very dissapointed in pool being closed for the summer.

  • Stayed June 2013
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
Helpful?
Thank Camper1429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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352 reviews from our community

Traveller rating
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    33
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    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Chester, SC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 1 July 2013

We just returned from a 7day stay at this KoA. in previous years we always enjoyed our stay. Not so much this summer.
Outdoor-pool closed!!!! (and no information about this on website) game-room not working, vending machines not working, problems with plumbing in showers and bathrooms. speeding employees in golf-carts yelling at kids for no reason. the indoor pool was partly so crowded that nobody could swim just stand side-by-side.
The Wifi is terrible & slow if you get a connection.
1 young employee trying to answer phone and help customers at desk while 3 or 4 more walk by and go to a backroom doing whatever and when they return, they have no desire to answer the people that are on-hold.
Guess we will try another campground next time.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Michael-Carolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wekiva Springs, Florida, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 June 2013

Overall we were happy there. The grounds were a little wet from recent rains, and we had booked a tent site for our family of 4. We found a dry section to set up the tent without a problem but it was a little muddy walking around the campground. We were told they have had a higher than normal rainfall.

We were disappointed to get an email about 2 weeks before we left telling us the outdoor pool would not be open until after our trip. At least we knew before we got there or I'm sure the disappointment would have been greater. Glad there was an indoor pool to use, but it got quite busy as a result. The hot tub was very hot some days and not hot enough on others, and as other reviewers have mentioned, there were too many kids playing rough in the hot tub to allow the tired parents any rest. Honestly I'm not saying that's the campground's fault, they cant really have someone stand around and make people be attentive parents. At least the kids I encountered were basically good kids, no real troublemakers.

The staff were all very friendly and eager to help, although I got the impression that probably half of them were working their first jobs in high school. The young man who rented our family bicycles wasn't quite sure how to work the air pump or untangle the bikes, for example, but he was more than willing to take his time and figure it out, and it never seemed like a bother for him.

Very complete gift shop and store, good food at the outdoor cafe' although get there a little early. When it says they close at 8, that means they start putting things away at 745 and stop taking orders, and are locking the door and walking away at 8...you have been warned.

As far as cleanliness, I found it to be a mixed bag mostly. The bathrooms were cleaned pretty often, but on more than one occasion the teenage worker would walk in and mop the area in front of the sinks, then out the door and leave, when the showers really needed a quick mop the most.

Our kids LOVED the big bounce pillow, and honestly we could probably spend longer on property as the kids always complained when I got them off that thing!

But here's what sold us, on the last night of our trip, we were watching the weather and saw a pretty bad looking storm coming in. We had to get up and get going the next morning, with a 12 hour drive home, and the thought of laying awake all night while lightning crashed around our tent, and trying to figure out how we would pack up in the morning to leave if it was still pouring rain, as it was forecast to do, had us pretty stressed out. We had a tight schedule, as we were driving home a day early to attend a unexpected funeral. I decided to spend the extra and move into a cabin, but by then it was almost 10pm. I called the General Manager, Mark, and apologized for calling so late, but told him I was tent camping with two small kids and was worried about the weather, inquiring if we might be able to move to a cabin. To my surprise he said "don't worry we'll put you in a cabin, no charge" which I certainly wasn't expecting. We would have been happy to pay the extra $20 or whatever to sleep dry and safe, and that's without him even knowing the circumstances of why we were leaving so early.

It's true there are some repairs needed, and some cosmetic things really could stand to be addressed, but the help we received more than made up for it. We spent only 2 days here, but after the friendly service and hospitality we received, we are already planning to stay for a week next year.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lance B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 19 June 2013

Management needs to work on communication with workers when problem arrises... OUTDOOR POOL TORE UP & didn't tell us... Fail to tell us at time of check in... we are staying 12 nights..... Didn't give us a discount on it didn't offer chairs to sit in the sun... If they would have told us this at time of check in, before I paid $535.00 I would have went somewhere else...

  • Stayed June 2013
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
5 Thank Lynn_Nelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 12 June 2013

We're spending a week here with our son, his wife and our three grand kids. The KoA is sourounded with hills and streams. Our son and the other kids have moved a ton of rocks to build a dam. The pool is large and indoors. The outside pool is expected to be rehabbed in time for the 4th of July. Yesterday the KoA shuttled our crew to horseback riding, and today we are off to Dollywood. Our cabin is deluxe and stream side. Their cabin is close to the bath house and playground. There is so much to like here. My only dissatisfaction is their free wifi. The signal is so week that I have to walk to the office to use it. It is so slow that questionnaires can't load. While no one would choose a KoA solely on the quality of their wifi, I find the inadequate service a daily, though minor, dissatisfied.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Appling, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 9 June 2013

We just left today. We got there and our prebooked deluxe cottage with queen bed, two bunk beds and pull out couch bed didn't exist. We had to down size. The staff was very friendly and eager. You could sense that they were obviously mostly new and didn't know a lot yet. Pool and some of the amenities are a bit run down. Putt Putt was not good at all. Outdoor pool under construction. Great kennel and dog park. Trout fishing not too good. Had to go outside the park to catch some fish. Tubing was fun but you kinda get dropped off and given a "good luck" as the driver pulls away. I'd stay again because it was so relaxing but it would have been nice, considering the price, to have everything updated.

Room Tip: On the river is not really any better than off the water. Fishing has to be paid for by the day. Tow...
See more room tips
  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Wade C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graham, NC
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 28 May 2013 via mobile

This was our second stay here and we love it.

There were TONS of employees cleaning the entire time we were there. It was really busy over the Memorial Day weekend and they were clearly staffed appropriately. Check in was very fast.

We enjoyed delicious unlimited pancakes or biscuits & gravy on the weekend. The fresh trouts was amazing and would have been something we would order every day if it were available.

The indoor pool was packed and the outdoor pool was under construction so our daughter & her friends decided to go tubing. A credit card is required for damaged tubes but nothing was said about us being charges for tubes that were swept away. Unfortunately, we were billed $40 because our daughter's friends were knocked off their tubes. Had we known this potential expense in advance, I am not sure that we would have allowed them to tube. This should be posted clearly. When my husband pointed that out to Mark, the General Manager, he was not assured that this would be communicated to others in the future.

Overall, a great experience and a place we will return to.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Stacy_AGraham_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cherokee / Great Smokies KOA

Property: Cherokee / Great Smokies KOA
Address: 92 Koa Campground Rd, Cherokee, NC 28719-6451
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 13 Speciality Lodging in Cherokee
Number of rooms: 29
Official Description (provided by the hotel):
What a location! The Cherokee/Great Smokies KOA is bordered on one side by the serene Raven Fork River and on the other side by three tribal trout ponds. It lies just across the road from Great Smoky Mountains National Park and one mile from the Blue Ridge Parkway. From almost anywhere on the KOA's grounds, take in 360-degree mountain views. The resort campground offers camping cabins, cottages and Deluxe cabins, large RV and tent sites. This KOA is ideal for the biggest group gatherings with year-round indoor and seasonal outdoor pools and hot tubs, food service,an outdoor movie-cinema, a Jumping Pillow and adventure mini golf. Campers enjoy the shuttle to area attractions and events too numerous to count. Check online for special events, theme weekends and seasonal activities. ... more   less 
Also Known As:
Cherokee / Great Smokies Koa Hotel Cherokee

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