This was our second stay at this hotel and the first time was fine. The room was clean but we noticed the toilet wasn't working. I called the desk and asked if someone would come look at it. That was around 5:30pm. We returned to the room at midnight and no one had even been to the room and the toilet still wasn't working. At the very least, we deserved a phone call and a choice to change rooms. I will definitely be more hesitant the next time.