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“Poor band width”

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Holiday Inn Express Cherokee/Casino
Ranked #15 of 28 Hotels in Cherokee
NC
Level 4 Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Poor band width”
Reviewed 20 October 2013

Being a member of Priority Club since it's 1984 inception I have stayed at many of their properties over the years. As always this property was clean and comfortable. Upon check in I asked if we could get a mini fridge but was told that they no longer offer them. Available in suites only.
The one thing they have to improve Is their band width. We stayed on a Saturday night and I am writing this review the next morning. It took me about 4 minutes to loud the Trip-advisor page to write this review.
Overall this HIX is a good value and they are always clean and comfortable.

Room Tip: Get an upstairs room to keep the overhead noise down.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review, 5 November 2013
Dear bnel,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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310 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Any
English first
Richmond, Virginia
Level 6 Contributor
411 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 13 October 2013

We stay at a lot of HIE's and this was one of the nicest. The hotel was very clean with a very helpful staff. We had a king bed suite and stayed 2 nights, if we ever go to Cherokee again we hope we can get the same room. Great breakfast, good assortment of items to chose from. The first morning they were really busy and no tables were available so we had to take our food back to the room so to get additional food meant we had to return to the break room. The second morning was not as busy so tables were available. Beds were very comfortable. Great place to stay in Cherokee and the casino is almost directly across the street, we walked over several times.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duffey3700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Market Drayton, United Kingdom
Level 6 Contributor
480 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 9 October 2013

There is no doubt it is reassuring to find a Hotel chain that produces the same standard in all the locations carrying this mark. The hotel in Cherokee was spotless, the rooms large, comfortable beds and equipped with everything you are really likely to need. The staff were polite and always helpful. Our stay was within what I would describe as a mid budget price range and for that you also got free Wi-Fi and an ample breakfast. We use the HIE as a first or second choice for nights out in the UK and we have never been let down or disappointed and that experience was repeated during our stay in the US. Top marks again for the staff and Management at Cherokee.

Room Tip: If you are visiting Cherokee to visit Harrah's Casino then a night at the HIE will probably leav...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walshy1160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2013

The property is very clean, and the rooms are pretty comfortable. It's conveniently located right across from the Casino, and gives you easy access to drive to other attractions, such as shopping. The staff is extremely friendly, and quick to assist. They have free breakfast until 9:30, so you can take your time if you're not really an early riser. It's pretty quiet too, so getting a goods nights rest was not a struggle. I highly reccomend staying here if you're looking for an affordable and nice place to stay. I've been twice, and will definitely be back.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 September 2013

This was a very pleasant place. Room was clean and very comfortable. Staff was helpful with suggestions for dinner and gave us a booklet with local coupons. Free breakfast is always a plus! Dining area was very clean even though very busy. Across the street from the casino, so we could walk over.

Room Tip: I believe all the rooms here are nice.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beverly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evans, Georgia
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 September 2013

Nice property in Cherokee directly across from the casino. My room was clean and comfortable. The hotel was full for the weekend, but it wasn't noisy. Breakfast was good, and my room had a mountain view.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fenn138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmichaels, Pennsylvania, United States
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 September 2013

Clean, nice bed, hot shower, bathroom was large. Breakfast very good. Good location to the casino and all the shops of Cherokee. The pool looked nice, but we didn't use it. The hall way did smell bad though. Like dog or BO.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunnie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cherokee/Casino

Property: Holiday Inn Express Cherokee/Casino
Address: 376 Paint Town Rd, Highway 19 and Highway 441, Cherokee, NC 28719-9120
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 28 Hotels in Cherokee
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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