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“One night stay at HI Express”

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Holiday Inn Express Cherokee/Casino
Ranked #15 of 28 Hotels in Cherokee
North Carolina
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“One night stay at HI Express”
Reviewed 16 June 2014

Everything about the hotel was as it should be; clean, safe, friendly staff. The only negative thing I would say is that the walls were a bit thin. I could hear the tv in the next room. And although the hotel is very close to Harrah's, there is no proper sidewalk on that side of the street to walk over to the casino. But, we managed and it was better than driving.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travlnmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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298 reviews from our community

Traveller rating
    73
    101
    80
    31
    13
See reviews for
65
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
Pulaski, Tennessee
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014

The holiday inn is very over rated anymore doesn't, have the things in rooms that these small hotel-motels has. The people in small motels are so much nicer not rude and act like they don,t care except for the money you pay them. You say anything to them and they tell you that,s the way it is. And the cost is way to high that's the most I have paid for room for the service I got ever

Room Tip: Don't go there
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Janie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review, 27 June 2014
Dear Janie T,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cherokee hotels

Kalamazoo, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 June 2014

We spent 4 nights at this motel. Our room 235 was good size, really good firm mattresses and sparkly clean linens. The wall paper was pulling away at the seams and needs either repasting or completely repapering. We arrived to find the evening shift on duty and couldn't have wished for a friendlier reception. We had several encounters coming and going with Ashley and she was absolutely delightful. If all motels had people like her they would be extremely lucky - she is a gem - always smiling, helpful and competent! We spent a lot of time at the Cherokee Gourd Artists Gathering at the fairgrounds in Cherokee: we highly recommend the local museum and all our contact with the local people was always positive. Cherokee is way more enjoyable than other towns in the area - be sure to check it out!

Room Tip: We like top floor away from elevators but unfortunately the top floor only has smoking rooms. We co...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MagicKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 June 2014

Wasn't even thru the door and was greeted by staff. Was upgraded without asking to best in house (we are Platinum with IHG) Arrived early and room was ready. As always Staff is Great to excellent. Price is a little high but it is a Tourist destination with the Casino across the street. Breakfast bar was fully stocked even with Hotel 100% full and very busy.

Room Tip: Always ask for upgrade you never know what can happen. Dollar for dollar just as cheap to eat at Cas...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goldwingrider2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burlington nc
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

Clean and large rooms, courteous staff and excellent breakfast. Price is little elevated but location makes it worth. Plenty of parking in back for motorcycle trailer. I had a noisy neighbor on floor above and could hear him walking at around about 4 am each night. Don't know if that was because of hotel or just loud occupant,regardless if possible get top floor

Room Tip: Get top floor if possible
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review, 22 June 2014
Dear Ray S,

Thank you for taking the time to review our hotel. I am glad that you liked most aspects of our facility, especially our courteous staff and clean large rooms.

I apologize for any inconvenience you may have experienced regarding the noise levels. Rest assured that this has been noted and taken into account to improving our service.

I hope you give us another chance to host you again in the future and give you the best hotel experience that you can have.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rock Hill, South Carolina
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

We enjoyed our overnight stay at Cherokee NC! Will definitly return. The hot breakfast was very good and had something for each of us. Clean room and a shower easily accessed for 4 senior citizens. lovely pool area

Room Tip: no restaurant on site except for breakfast--lovely pool.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gal6533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 May 2014 via mobile

Arrived on a Friday afternoon front desk personnel weren't to impressive as to our needs about a non smoking room and didn't recognize us a a Platinum Member . The next morning the female Teresa at the desk was very helpful about our needs and fixed the issue. Over all great stay clean environment . The third floor is all smoking so if your a non smoker be ware smells bad .

Stayed May 2014, travelled as a couple
Helpful?
Thank Randykunath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review, 13 June 2014
Dear Randykunath,

Thank you for taking the time to review our hotel and for being a Platinum Elite member of our IHG Rewards Club program. I am glad that despite the incident during your check in, you still had a great stay with us. I apologize for any inconvenience you may have experienced. I have shared you comments with our hotel management to consider improvements where needed.

Once again, thank you for staying and I hope we have the chance to host you again in the future.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cherokee/Casino

Property: Holiday Inn Express Cherokee/Casino
Address: 376 Paint Town Rd, Highway 19 and Highway 441, Cherokee, NC 28719-9120
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 28 Hotels in Cherokee
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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